ILUNION Bilbao Hotel3.0 out of 5.0
Recent guest reviews
This is the worst night I ever had on a hotel. If you do not want to fund thieves, don't go go that hotel. What happened? A mistake lead me to have a booking in this hotel. But it's really far from where I work. So I asked, after Ilunion policy allows, for a cancellation. Hotels in Bilbao that day were not even half full. Hotel manager was not able to go out of a rule made against abuse to serve their customer and forced me to stay in their hotel, forcing me to a long return journey from and back to work. I'm coming quite frequently to Bilbao and it's the first time I am treated like this. I still wonder what the benefit is for a brand to force customers to buy, especially when their purpose is to help people enjoy a good stay far from home.
The hotel is located next to the San Mames football stadium, metro stop and bus station, in a modern part of the city. Its about a 15-20 minute walk from the Guggenheim museum. There are plenty of bars and restaurants in the area. Interesting fact about the Ilunion group (and one of the reasons I chose it over other hotels in the area), they are owned by a large Spanish charity for the disabled and around 40% of their employees have disabilities. About the hotel: It's being renovated, but from what I saw, the renovation looks great. Entrance hall is modern and cool, with a large reception area, restaurant and bar. The bar serves a nice selection of pintxos and the staff are excellent - very polite and with a great sense of humor. Check in was efficient, I asked for a quiet room and was given a room on the 10th floor. These rooms had not been renovated however are spacious, spotlessly clean and very quiet (thanks to the extra door that divides the bedroom area from the entrance area. Bathroom is spacious and there was a good selection of toiletries provided. I slept like a baby, the bed was comfortable and the room temperature was easy to control. Thanks again to all the staff for their excellent customer service and for maintaining quiet and cleanliness despite major works going on.
The hotel is undergoing a lot of reconstructive restoration. There is a lot of Rebar showing in the Foyer. We were unable to get a parking spot which was a little annoying. The public car park was not that far.really. The room was very spacious and comfortable with a good temperature. The floorboards in Room above were very noisy especially at.1.30 in the morning. Lady on the desk took time to explain things clearly. Andoni in the bar was very helpful explaining local food.
Close to the subway, tram and buses. Fotball stadium just a couple of minutes to walk. Free fast WiFi. Parking and breakfast available at a fee. Mattress and pillows very good. Large room with AC and safety box.
This hotel should be magnificent. It looks good, it is next to the football stadium, five minutes from the bus station on foot and about 15 minutes from the Guggenheim. Reception staff were largely helpful and indulged my attempts at Spanish. It was expensive, so I expected a lot more than I got. However, it was August, but there was no room service, despite there being a prominent menu in the room. I wasn't keen to eat alone in the hotel restaurant so did not get food upon arrival on my first evAnd the wifi didn't work because they insisted on using my surname as my password, which they misspelt. I only went for breakfast one day and couldn't find waiting staff to help me or take my order. I left being overall disappointed. I can't therefore say that I would go back, as I suspect you can get more for your money elsewhere.
This hotel was the worst place I have ever experienced , having parked beneath the hotel and could not have used their tiny lift , after a panic I managed to find a door out ( thank god) I went to reception to tell them I don't like lifts , where the rude receptionist smirkingly put me on the 11th floor , the room was clean , but the windows opened wide like a door which freaked me out for how high we were , couldn't wait to leave the next morning
The photos promise far more than what is realistic. The rooms are outdated, too noisy, the wifi sucks and the prices are far too high. The only upside the the location of the hotel: near Guggenheim and the best restaurants. Do yourself a favour and book somewhere else.
Conveniently located near the San Mamés, 20 minutes walk to the Guggenheim, space rooms with excellent beds, free (!) underground parking, plenty of good eateries in the neighborhood - this is a really good choice for people who intend to stay in Bilbao and explore the city.
We chose this hotel because it is very close to the shuttle to the BBK festival and I must say that it fulfilled our needs in that matter. Room was clean but walls are paper thin so it all depends on your neighbours... Ours were quite noisy unfortunately, especially late at night. During the festival the room was too expensive for what it is (142€ without breakfast !) as it is quite basic. For breakfast we ended up every morning to the bar next door -Berton Goikoa- which offers a great choice of pinchos. All in all I would go back there for its location to go to the festival , trying to book it very early to get a decent price.
After 4 nights staying in a tent in a field for a festival, we checked in to this lap of luxury for our last night of our break. Boy oh boy was it the correct decision!.....Comfortable big beds, a telly, minibar, quality shower/bath, ample storage space and pillows as soft as an Andrex puppy. The option to chillax in the well-designed lounge/bar area was most welcome, sipping on a Coronita whilst sheltering from the midday-sun. Centrally located near the Football Stadium, museums, bars, bodegas, shops and cafes, this was a perfecto way to end a week of debauchery in beautiful Bilbao. Highly recommended for anyone looking for a good nights sleep in the city centre. Ole! Guapa!
- Walking distance to Bilbao Fine Arts Museum and Plaza Moyua
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Abando, ILUNION Bilbao Hotel is a leisurely stroll from popular sights such as Bilbao Fine Arts Museum and Plaza Moyua. This 176-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Guggenheim Museum Bilbao and Zubizuri Bridge are also near this Bilbao hotel.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start your day off with buffet breakfast, available for a fee.
ILUNION Bilbao Hotel's 176 air-conditioned rooms provide refrigerators, free bottled water, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also available.
Renovated in 2015, ILUNION Bilbao Hotel offers a fitness center, free WiFi in public areas, and 8 meeting rooms. Self parking is offered for EUR 17.60 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 775 reviews