This is my first time leaving a bad review. We have stayed in dozens of properties and I have to say, this was one of our worst stays. We left early without refund.
Pros: the location is nice. We enjoyed Big Canoe overall ans the ammenities of the area. The decor is cute.
Cons:
- the layout is choppy and not conducive to hearing/cooling well. One bedroom is on the top level and two are in the bottom level. They have one AC unit so the top bedroom is VERY hot (no fans) and the bottom are freezing cold. Made for not great nights of sleep for all involved. Only the middle level stays comfortable. A fan on the top floor would help.
- The property needs a lot of work/deep cleaning. When we arrived there was others trash in trash cans, missing hand towels in bathrooms to dry hands after washing, missing toilet paper (thank goodness we came prepared with extra rolls), cobwebs on the beds, roaches in the rooms, food splattered on backsplash in kitchen, other people’s toiletries under sinks, outdoor furniture is so dirty we couldn’t use it (needs a good pressure wash), pollen caked, nails sticking out of the front door that cut my arm (and my sons), dirt and leaves in the hot tub, etc. I sent all of this feedback to the property management.
- I know this is a pet friendly rental, but it definitely has musty pet smell. Maybe air filters could use a change.
- When we arrived the door was left open/unlocked.
- cookware had food still stuck on it