I booked this cabin for my sister’s family to stay in and this is her review…
We were disappointed in the Chalet and the communication we experienced. The email with check-in instructions listed the address as Treetopper. We spent an hour trying to find our way until we realized the correct address is Treetop (Big Canoe has both a treetop and treetopper). The email sent video driving instructions which was nice but not helpful with no phone service.
On arrival Wednesday, we noticed a mildew like smell. There was a large cardboard mattress box lying on the bedroom floor and dead roach in the closet. The stairs to the laundry room were dirty with dust/dead spiders. There was hair on the shower floor. There were dirty dishes in the dishwasher and we noticed 3 pods on the bottom and realized the dishwasher was broken. The glasses on the shelf did not look clean. This was surprising considering the additional cleaning fee charged and that “all cabins and condos are professionally cleaned”. We were exhausted that night from the long drive and fell asleep.
Thursday morning my husband called and reported the smell, cleaning issues, and dishwasher. He was told someone would get back to him. We never received any contact that day.
Friday morning my husband called and was told someone would be sent out. He told that person to have them call to speak to us first to confirm a time since we were heading out. We got a text an hour later that someone was onsite and couldn’t get in. Since we were on a pontoon, we texted the number back and said we will return in 2.5 hours.
When we returned, my husband called for an update. He was told someone would be there “shortly”. Forty minutes later he called again to confirm someone was coming. We were told someone is “definitely” coming. No one showed up.
Saturday the smell was worse and we were still frustrated with the lack of cleanliness and broken dishwasher. We called twice on Saturday and were unable to reach anyone.
Sunday morning before checkout we called and spoke to Nicole. She stated that in her notes there was no mention of cleaning or smell issues- only the dishwasher and was not apologetic nor helpful in a resolution.
I would not recommend staying here for the above reasons. If the property manager would like to reach out to us, we would be happy to have a conversation regarding our experience and I hope that changes are made for future vacationers who visit this beautiful community.