Staff was fine but didnt warn me that key cards could be deactivated by cell phones...so wheb
I paid for the room when I ordered it online but I was asked to swipe my card again at check in. The next day I noticed that I was charged twice for the same transaction
Why offer kitchenette's without any pots, pans, dishes, glasses, cups or silver ware? There wasn't even a coffee machine! Every hotel has a little coffee machine expect yours. Maybe you are unclear on the functions of a kitchenette.
Nice location! Clean and comfortable! Breakfast was simple!
Years ago, we had enjoyed a long-term stay in another Extended Stay, and so we figured one night would be a reliable choice for our short trip. We loved everything about the hotel except the MAJOR deal-breaker: the toilets. I've seen the water-saving models before, but theirs is TERRIBLE. In our first room, it kept clogging with minimal toilet paper. We had to let it drain for an hour before we would dare try to flush it again. This went on for three hours. The last time we flushed it at 10 p.m., the water shot up 4 FEET into the air, soiling the towels hanging on the rack above the toilet. Fed up, we packed up and asked the front desk for a new room. The clerk offered us a plunger. Again we asked for a new room, even willing to take a Smoking-permitted room. He said that transferring us would mess up their multi-night bookings. We promised we would be out by 10 a.m. We finally got a new room. The first thing my husband did was add a bit of toilet paper to the new room's toilet. It clogged immediately on the flush. By now it was late, and we were exhausted from our travels. We ended up just using the toilet without flushing to prevent an overflow. It was awful. I literally fled the room the next morning.
Our room still had a full trash can inside of the kitchen area. The carper was wet also. The entire hotel smelled like marijuana and when Spoke to the manager, he told me they have no security cameras so he wouldn't know. I told him the elevator smelled extremely strong of marijuana. The only staff that was very helpful was Maureen. She did everything she could to make our stay more tolerable. Overall the hotel was just dirty and we felt dirty just being there. Also, we paid for a king bed and they gave us two full size beds instead. We asked to change it the second night, but they said they couldn't and gave us some excuse. The rest of the staff was extremely unapologetic and seemed like they really did not care about their customers.
Sparse accommodations: scratchy old sheets and blankets, linoleum floor, harsh florescent lighting, a kitchen by no silverware, dishes, cooking utensils, etc.
I found a dirty sock under the bed as soon as i checked in.
Some shady characters around but I kept to myself. When the guy next to me at check in was paying cash I should have known.
Room was fine for an overnight stay and for my needs. Room and bathroom clean. Cleaner than in Rockville. If you've never stayed in an Extended Stay America, you need to accept that it means pets, long term residents, and a breakfast which consists of granola bars, individually wrapped muffins, apple/oranges, instant oatmeal, coffee/tea.
Thank you so much to the hotel clerk who gave me friendly service and instructions on how to get to the Metro station and information on parking, etc... Thank you!
It was okay staff need to be nicer. They need to know how to treat a customer so that they can come back.
grec the front dest gentleman was too rude to be a worker down here
The staff are very nice. I was comfortable through out my stay. One of the front desk clerk, a young lady I have forgotten her name, was very nice and professional.
Located 2.9 mi (4.7 km) from Holy Cross Germantown Hospital, Extended Stay America Suites Washington DC Germantown Milest is within a 10-minute drive of Clarksburg Premium Outlets. This 104-room hotel welcomes guests with in-room amenities like kitchens, dining areas, and refrigerators.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
All 104 air-conditioned accommodations feature kitchens and space to spread out with dining areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Suites Washington DC Germantown Milest enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a picnic area and barbecue grills.
Staff was fine but didnt warn me that key cards could be deactivated by cell phones...so wheb
I paid for the room when I ordered it online but I was asked to swipe my card again at check in. The next day I noticed that I was charged twice for the same transaction
Dear Guest, thank you for staying with us and for sharing your review. We are so sorry for the disappointing arrival experience with regards to your reservation details. We are also sorry this has not been resolved to your satisfaction as of today. Since your review is anonymous, please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Why offer kitchenette's without any pots, pans, dishes, glasses, cups or silver ware? There wasn't even a coffee machine! Every hotel has a little coffee machine expect yours. Maybe you are unclear on the functions of a kitchenette.
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Please know to ensure the cleanliness of kitchenware they are kept at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nice location! Clean and comfortable! Breakfast was simple!
Hongyun, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Thank you for your review. We are glad you had an overall great stay. Your feedback regarding our service will be shared with the team to be more diligent going forward. We hope to have another chance to serve you better. Sincerely, Hotel Management