Best Western Plus Reading Moat House Hotel4.0 out of 5.0
Recent guest reviews
I've been to the Moat House a few times over the last 20 years or so and it has always been a good quality hotel. Location is great, it looks great and the price is good, too. I will always choose this hotel to stay in if I need to be in the Reading/Wokingham area.
This hotel was mostly OK. The one problem I had was that the shower in my room didn't work. Thankfully there was a bath as well, so I was able to have a bath. That was the only problem I had, and everything else was OK, but to be honest that's pretty basic stuff. Other than that, my room was clean and comfortable. Staff were helpful. Breakfast was good.
Stayed here over Christmas while visiting family in the area. Overall, hotel seemed to be functioning as normal but the wifi wasn't working which was the main negative. Entertainment provided on Christmas and Boxing day in the main bar also.
Arrived on Christmas Eve, expecting to be able to get evening meal in the restaurant but was informed on check-in that the restaurant would not be open. Not impressed with that. Otherwise the room was comfortable enough and the breakfasts were absolutely fine.
I checked in on Christmas eve and everything was alright that day. The next day was Christmas day and that when we found problems i called room-service at 11am to order a omelette and chips and that took over 1hour and a half then and i payed cash at that time. i tried to call reception no one wants to pick up i called about 5 times to make a complaint so i gave up at that time and told them in the morning but no one looked bothered so said can i speak to the manager and she said she was busy, I check out on boxing day and then the receptionist told me you haven't payed for your room-service and accusing me that i wrote on the receipt and asking me to give my card so they can charge me again and i said i'm not going to pay again and the receptionist was keeping changing her story so it was unprofessional employee working in reception and at the end they called the employee who worked the day before to confirm. So in future could you update your systems and training stuff properly.
Professional friendly staff, excellent breakfast, clean comfortable rooms, good for both business and pleasure. peaceful location, good parking facilities with no height restrictions. The gateway to Reading and the south west. enjoy
We used this hotel as a weekend stay in order to visit family and friends to do the Christmas Prezzie Run. Lovely hotel, super friendly staff and lovely and clean. One drawback only... We could not get an evening meal in the hotel unless we had room service. This was due to the fact that they were holding private Christmas parties on both evenings. Not really good enough!!! They could have left some room for guests somewhere in the restaurant!!
We went here on Saturday to go to one of their Christmas Parties. we were with group of friends (this is something we do every year at different venues) So far this has been the best. Extremely busy, loads of people, but the food was good, really good for the amount of people they were serving. The Entertainment was fun and the Staff were lovely. The hotel itself if very spacious and is in a very nice setting with a river around it. Sadly this does give them a problem as the car park is very muddy The room was fine, nice and clean and perfect for a short stay, did have an iron, ironing board, hair dryer and a safe. Breakfast was good. For me one of the most important things is the staff and the staff were really nice.
Each time I visit, I am assured of good service, friendly efficient staff, a clean, warm and comfortable room, plenty of hot water for showers and a clean,cosy,comfortable bed - and the breakfasts are consistently superb. I simply love it there. Beautiful grounds with the mill stream flowing through - and well away from any busy roads. There is also a pub attached for the occasional light meal - again cosy and friendly. It really is a bliddful, relaxing experience.
Staff was very helpful and make the experience. Facility is average. Room was next to the lift was very noisy. Bed was not comfortable. This is a hotel that is out in the country a but so there is nothing that is walkable so if you do not have a vehicle makes it a bit more difficult. Cabs or rides do come quickly and staff is helpful in assisting to arrange a pick uo
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Best Western Plus Reading Moat House Hotel places you within a few miles (5 km) of University of Reading and Museum Of Berkshire Aviation. This 129-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center. Located centrally in Sindlesham, it's also near Dinton Pastures Country Park and Wokingham Baptist Church.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All 129 air-conditioned rooms feature coffee makers, free newspapers, and laptop-compatible safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Best Western Plus Reading Moat House Hotel features a fitness center, free WiFi in public areas, and 5 meeting rooms. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 769 reviews