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Best Western Plus Reading Moat House Hotel

4.0 out of 5.0

Recent guest reviews

We stayed at this hotel for one night as we were travelling to Southampton, and paid just a little over what you would pay for a budget hotel. On arrival, the area looked lovely, and the hotel had plenty of parking spaces, however, it had, as usual been raining and the car park flooded leaving our shoes dirty with gravel. Some vehicles the next morning were completely surrounded by water including ours which was a pain as we where going on a cruise. There is parking at the top of the hotel near to the entrance, but for a small amount of vehicles. When we checked in, we were informed that there was a wedding so the pub was closed to guests, and the restaurant was fully booked. This was disappointing after travelling many hours, and perplexed why we were not informed beforehand. With all the easy and hassle free ways we can message people - it would have been nice to receive a text message or email at the least to inform us. The upside, we found what maybe a French run pub about 8 minutes from the hotel, and we had a really lovely night with wonderful food. I think we received a free upgraded on our room which was fabulous, and very grateful for. Our room was an executive room and it was lovely and big with a nice bathroom. You know, the hotel is lovely inside, and yes, we would have liked to have dined in the restaurant but these things happen. I just feel the little things go a long way in this critical nit picking age we live in... But overall we did find it a pleasant stay, and we would return again for a pre-cruise stay.

Mothers day lunch was excellent Beef done exactly as I like Panacotta supurb Service great Elena (Supervisor) very friendly and attentive Lovely meals a nice time had by all a very good mothers day treat

Stayed for a night on business. The room was what you would expect from this type of hotel and was very clean with a comfortable bed. During my stay there was something wrong with the pipes in the bedroom (making loud noise) and after contacting reception they were quick to move me to a king room so can’t complain at the service. I found the staff to be very pleasant. Breakfast was self service hot and cold buffet with a good selection.

The hotel is full of character, spacious and lovely. Stayed here to visit a dear friend and to explore the area. Our room was spacious and love the big bathroom! Thank you all so much for making our stay a memorable one. Everyone was just warm and welcoming. Food was great. Excellent customer service all around. The GM Mr A Bali even came and said hello at breakfast. Keep up the great job guys!

I booked this hotel for 2 nights online When I arrived there was complete chaos about my booking I had booked and paid for my accommodation on Feb 15th I was told my payment had been declined on Feb 16 th and I was asked to pay again of which I refused . I showed the invoice for the payment The address they had for me was a Spanish one the card they had been trying to collect on wasn’t even mine The manager sorted this out . When I went to my room it was a twin not double as I had requested I was move to another room which was very noisy as it was near the lift the a/c was extremely noisy When I went for supper I was told I couldn’t put this on my bill as the hadn’t got a copy of the card . On checkout the only thing that related to me was my name the address was in Gran canaries Although the staff were pleasant the booking system needs to be looked into

Stayed here for a buisness trip. The room was clean and everything that you would expect from a hotel such as this. The staff were extremely friendly which made this a really pleasant stay. The breakfast was a serve yourself full English which was great, couldn't fault it. The only reason for not giving a 5 star was the evening meals. A good menu, but just a bit lacking in conviction. Steaks overdone, in fact all of the meats I has were overcooked. We were with a big party so I suspect we just overwhelmed the kitchen. Nice building with a cosey little pub attached to it. Would recommend....good job as I have to go back in July

The hotel was in a good location to travel to a course on the outskirts of Reading (one of the business parks up near the Thames). Parking was free and although a sign said a token was required from Reception in order to exit, all you need is a code which is displayed on the desk. My room was quiet although I had problems controlling the temperature and it was very warm. I was unable to turn the radiator off and I left a note for Room Service to ask if they could address it. They removed the note but the temperature remained the same so I had to have the window open. Thankfully it's winter so I got a nice cool breeze! There was a control panel on the wall which looked as though it controlled some kind of air conditioning but it had a flashing spanner symbol on the display and I couldn't get it to switch on. There were a lot of food options for vegetarians - even available for room service. The food was very well presented and tasted good. Breakfast was also good quality and there was plenty to choose from. It started from 07:00 each morning. The shower pressure was amazing - one of the best showers I've ever experienced! Overall it was a nice stay and the hotel had everything I needed. I would definitely stay here again.

We stayed here for a night in order to avoid a rush-hour drive in the morning. The hotel is adequate - nothing special really. The Car Park gives you a very poor welcome - it is just gravelled and not hard-standing, and on the night we arrived a large section was out-of-use due to flooding. Mud & gravel are not the best surfaces to try and haul a wheeled suitcase over... The staff on reception were friendly and check-in was efficient. I chose the prebooked breakfast rather than pay-on-the-day, since it saves nearly £5! Our room was OK, average decor and a very comfy bed, but the ancient two-pipe heating system was not really up to the job and the room was cold for most of the time we were in it. The bathroom was not heated at all - even Premier Inns have heated towel rails - and the lack of heat left me very unimpressed. It also caused the mirror to 'steam up' at the slightest suggestion of hot water in the bath or sink. Breakfast was very good and the hot buffet was constantly being replenished during the breakfast service. This hotel is very popular for those staying away on business and is really geared towards that market.

I have stopped at this hotel for the last six months and found all the staff very friendly and helpful. Choice of bar food in the hotel bar and the adjoining pub or you can eat in the restaurant, I found all food good but could do with changing the restaurant menu more often. Hollie and Gemma on reception, Ciro in the bar/restaurant, Simon one of the managers and Bruna who seems to do most jobs stand out from the crowd. Thanks to all for making me feel at home

Stayed here before really enjoy being at this hotel staff always very friendly food good always hot and fresh service always excellent, Rooms always nice and clean with comfortable beds, easy secure parking will return again.

Mill Lane Wokingham England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Best Western Plus Reading Moat House Hotel places you within a few miles (5 km) of University of Reading and Museum Of Berkshire Aviation. This 129-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center. Located centrally in Sindlesham, it's also near Dinton Pastures Country Park and Wokingham Baptist Church.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

All 129 air-conditioned rooms feature coffee makers, free newspapers, and laptop-compatible safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Best Western Plus Reading Moat House Hotel features a fitness center, free WiFi in public areas, and 5 meeting rooms. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 783 reviews