Best Western Plus Reading Moat House Hotel4.0 out of 5.0
Recent guest reviews
We booked a room on the ground floor with accessible facilities on 26th May 2017 for August 20th 2017. When we booked in we were told all the accessible rooms were already occupied and we were given a 1st floor room with no special facilities. We asked for another room and we were told there were no rooms with walk in showers. After consulting someone else, half an hour later we were given a room with a walk in shower but on the third floor which had a very small window and was airless. It looked like it had not been used for a while. This is not what we expect from Best Western
My husband and I, stay 2 nights Bed and Breakfast at the Reading Moat House Hotel.....3 or 4 times a year. It is conveniently situated for visiting our Son, Daughter-in-Law and 3 of our Grandchildren who live nearby at Wokingham. The approach to the Hotel is via a long driveway. The open air car park is large but certain areas tend to flood in very heavy rainfall. The large frontage to the Hotel is extremely welcoming. The reception area is bright and cheerful and the reception staff are very helpful and polite. We always book a ground floor room looking out towards the Mill race. Although these rooms are rather small, they are very well equipped from T.V. to tea-tray. The beds are comfortable but for us, a 2 night stay, in a small room is long enough. We find the breakfasts are excellent and have always found the waiters and waitresses very obliging. The dining room is large and airy and once again looks out to the old Mill race. The lounge areas are comfortable and spacious. The Poachers Pub is attached to the Hotel and is a very lively, popular venue The food and drink menus are very appetising. All in all ......a very pleasant place to stay and we will continue our weekend stop-overs, hopefully for years to come.
Stayed here the night as we were attending a wedding nearby. We got a small discount on the room because we were part of the wedding party FIRST IMPRESSIONS The reception and bar area are all marble-y and grand. The room however was very average and I've stayed in better Premier Inns. On the website, you can see quite nice rooms (with beams etc.) however I'm guessing that they're more expensive. They really need to redesign the standard rooms because the amount of money I saw at reception for 1 night in one of the rooms was £200! If I'd paid £200 to stay in that room, I'd be very annoyed. ROOM SERVICE We ordered a New Yorker pizza, fries and salad. It was £26 in total and actually ridiculously tasty. 24HR BAR When we got back from the wedding, we were in the 24 hour bar which was very nice to sit in and well designed. BREAKFAST Really bad service. No-one tells you what's going on. I was trying to speak to multiple waitresses who walked straight past me, ignoring me completely. There should be a sign to say something like "please take a seat" or something. The breakfast was ok but I've had better. The selection of continental breakfast food was really low. Also, nothing was being filled up quickly enough. They'd run out of hash browns and then when I went to get some orange juice, it was completely empty. SUMMARY It did the job but if I'd gone there for anything other than a wedding/convenient place to stay at a slightly reduced price, I would've been unhappy.
We recently stayed here for a Spa evening at near by Nirvana Spa. Generally the hotel is tired and in need of an update. When I say this I am referring to the reception area, bar and restaurant. I decided to book an executive room due to hearing bad things about the other rooms. So please I did. The room was beautiful. Nice décor and very clean. Great use of space. Comfortable bed and a nice view out over the bridge over the stream. I unfortunately didn't get the best sleep though as you could hear people moving around above and the room being so hot I needed air con on full which was noisy. I think the room was so hot as fridge faulty and giving out a lot of heat from back. (this was highlighted at check out and receptionist said she would look in to things). Bad sleep aside room was very relaxing and laid out nicely with comfortable seating. We ordered room service in the evening which was fast and very yummy. Breakfast was good with plenty of choice. I found all staff to be helpful and friendly. Overall me and my girlfriend enjoyed our stay but I wouldn't say the price we paid was reasonable.
This modern four star property offers everything a visitor could wish for. It is set in a vast car park in a waterside location. The common parts of the building have been immaculately maintained throughout. Staff of extremely efficient, courteous, and unfailingly helpful. There is a large and attractive bar which also serves hot and cold sandwiches and snacks, a pleasant restaurant, and an attractive and quite genuine English country pub adjoint the hotel itself. Rooms and bathrooms are of a good size, and very well equipped with TV, safe, and trouser press. There is complimentary wi-fi. We would happily revisit.
Most comfortable stay at a great price. Nice bathroom, bed comfortable in this room with beams. Room furnishings modern and useful. Good tea making. Free water. Clean. Open. Welcoming. Large carpark. Lovely to walk around the area. Good pub next door, most pleasant meal. My tips to hotel to make this even better: Let us open our windows fully to really appreciate this lovely mill race. Improve the wine in your restaurant. We loved your decorations and high ceilings. A great hotel that could be even greater.We enjoyed it and would most certainly return.
A delightful place to stay with a lot of character. We stayed in an executive room which was lovely with a large wooden beam in the ceiling. With the sloping and uneven floors just adding to the whole atmosphere of the place. The dinner we had the food served was of a very high quality and the price that we paid made it exceptional value for money. Breakfast was of an equal standard. The staff went out of the way to make my wife and i very welcome, we rated this hotel very highly indeed.
On paper the hotel seems to offer a lot but we were rather disappointed. It started with the car park. Parking near the reception is not possible ( there are only half a dozen places near the entrance doors and they were permanently occupied during our two night visit). This means quite a long walk over a very, very dusty car park and pathway and by the time you arrive, shoes and wheeled cases are covered in grey dust. In wet weather is must be a extraordinary muddy. The reception entrance is up a substantial flight of steps and getting cases up and down these is a nightmare. The ladies in our party could not manage the cases up the stairs at all. We had just one evening meal in the restaurant and from start to finish the three course meal took over 3 hours to complete .The rest of the hotel is very much as you would expect from a hotel in a large chain. The bedrooms always seem small and claustrophobic and finding them, especially when arriving, dragging the aforementioned cases, another nightmare. If in the area would we go again ?, I doubt it. Incidentally having ventured out one night, the coach returning us would not even enter the grounds, presumably because of the dust, and dropped us on the main road abutting the hotel entrance The dusty walk in good clothes and shoes that night was awful. I feel other hotels in the area would offer, overall, more 'user friendliness'
Stayed one night when trains back to London cancelled. I found staff at front desk rather cold in manner on leaving. I was very surprised there was no bottled water supplied in room as I would expect one bottle in a hotel of this price and range. It was a sweltering day. I noticed some bottles at reception and asked for one ad it was still v hot next day. I was charged for this and told mineral water in the rooms was in the minibar fridge and not free !!! Also there was a stain on the room curtains. I would avoid in future. Pity as nice location with the moat
The Moat House is a convenient but uninspiring sixteen-minute walk from Winnersh Triangle railway station along the busy B3270, far away from the shops and restaurants of central Reading. It seems geared for people with cars (or taxis). If you want to escape the noise of Reading city centre, and can accept a full-on suburban experience, then this is the hotel for you. The attached Poachers Pub offers reasonable standard British pub food, although the walk to it, across a narrow road bridge plied by big cars, could be better (I'm not so keen on this moat motif in general), and there is no option for food outside the hotel within walking distance. The commute to the University of Reading can be extremely slow in the morning, as it runs through a neighbourhood dominated by school runs. A coffee-maker in the room would have been a plus. The carpets on the staircases need updating. On the whole, this is a quiet albeit uninspiring hotel appropriate for travellers with cars.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Best Western Plus Reading Moat House Hotel places you within a few miles (5 km) of University of Reading and Museum Of Berkshire Aviation. This 129-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center. Located centrally in Sindlesham, it's also near Dinton Pastures Country Park and Wokingham Baptist Church.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Satisfy your hunger from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 129 air-conditioned rooms feature coffee makers, free newspapers, and laptop-compatible safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Best Western Plus Reading Moat House Hotel features a fitness center, free WiFi in public areas, and 5 meeting rooms. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 738 reviews