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PHÖNIX Hotel

4.0 star property
Hotel in Bergneustadt with a full-service spa and free valet parking

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Photo gallery for PHÖNIX Hotel

Reception
Front of property
In-room safe, desk, laptop workspace, soundproofing
Children's play area - outdoor
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Pool
  • Spa
  • Parking included

Explore the area

View in a map
Am Räschen 2, Bergneustadt, 51702
  • Place, Bergisches Land Nature Park
    ‪1 min walk‬
  • Place, Aggertalsperre
    ‪17 min walk‬
  • Place, Cologne Cathedral
    ‪41 min drive‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪39 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

8.4 out of 10
Very good
(6 reviews)
  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View | In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Bergneustadt

PHÖNIX Hotel places you next to Bergisches Land Nature Park and within 2 miles (3 km) of Aggertalsperre. This 58-room, 4-star hotel has a full-service spa along with an indoor pool and free in-room WiFi.

What's nearby

  • Bergisches Land Nature Park - 1 min walk - 0.0 miles
  • Aggertalsperre - 17 min walk - 0.9 miles
  • Monte Mare Reichshof-Eckenhagen - 11 min drive - 6.2 miles
  • LANXESS Arena - 38 min drive - 40.8 miles
  • Cologne Cathedral - 41 min drive - 41.8 miles

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪Star - ‬4 min drive
  • ‪Selammm Döner - ‬17 min walk
  • ‪Schwarzenberger Hof - ‬4 min drive
  • ‪Rengser Mühle - ‬10 min drive
  • ‪Pizza 49 Daro - ‬3 min drive

About this property

PHÖNIX Hotel

Hotel in Bergneustadt with a full-service spa and free valet parking
At PHÖNIX Hotel, guests enjoy a full-service spa, an indoor pool, and a gym. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
20-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Sitting areas, laptop-compatible safes, and desks are also available.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures.

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Dec 7 - Dec 8
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 31 2025 to January 1 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 15.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Is a free cancellation option available at PHÖNIX Hotel?

PHÖNIX Hotel offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see near PHÖNIX Hotel?

This hotel is located in Bergneustadt, just steps from Bergisches Land Nature Park. You'll also find Aggertalsperre and Gumbala Water Park within a short drive.

Will I be able to park at PHÖNIX Hotel?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is there a spa available at PHÖNIX Hotel?

There is a full-service spa available for guests to enjoy and services include hot stone massages, mani/pedis, body treatments, and facials.

Does PHÖNIX Hotel include a casino at the property?

No, PHÖNIX Hotel doesn't have a casino.

Will I find an indoor pool at PHÖNIX Hotel?

Yes, this hotel has an indoor pool.

Is PHÖNIX Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Does PHÖNIX Hotel have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does PHÖNIX Hotel have a restaurant that serves breakfast?

No, PHÖNIX Hotel doesn't have a restaurant that serves breakfast.

Will PHÖNIX Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at PHÖNIX Hotel for a fee of EUR 15 per pet, per night. The property also provides food and water bowls.

Does PHÖNIX Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from PHÖNIX Hotel?

The closest major airport to PHÖNIX Hotel is Cologne - Bonn Airport (CGN), which is about 25.4 mi away.

Can I book a room with a balcony at PHÖNIX Hotel?

No, there aren't any guestrooms with balconies at PHÖNIX Hotel.

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 146 reviews
Rating 8 - Good. 65 out of 146 reviews
Rating 6 - Okay. 12 out of 146 reviews
Rating 4 - Poor. 4 out of 146 reviews
Rating 2 - Terrible. 2 out of 146 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2023

10/10 Excellent

Rue

Stayed 1 night in Mar 2020

6/10 Okay

Florian

Traveled with family
Liked: Cleanliness
Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Stayed 4 nights in Aug 2019

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stefanie

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stayed 1 night in Aug 2025

10/10 Excellent

Stefan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bestes Hotel in der Umgebung

Gute Betten, hervorragendes Internet
Stayed 4 nights in Aug 2025

4/10 Poor

Christoph

Stayed 1 night in Jun 2025

8/10 Good

Andreas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Alles gut, sehr gutes Frühstück!

Stayed 2 nights in Jun 2025

10/10 Excellent

Sigrid

Stayed 2 nights in May 2025

6/10 Okay

Christine

Business traveler, Traveled with partner
Tolle Aussicht- sehr nettes & bemühtes Personal
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Stayed 1 night in May 2025

10/10 Excellent

Lars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Topp! Sehr nettes Personal!
Stayed 3 nights in Apr 2025

8/10 Good

Dr. Sad

Traveled with partner
Liked: Amenities
Sehr gut
Stayed 2 nights in Mar 2025

8/10 Good

Jan-Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Andreas

Stayed 1 night in Mar 2025

10/10 Excellent

Raik

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Würde ich wieder buchen
Stayed 2 nights in Mar 2025

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Stayed 1 night in Mar 2025

2/10 Terrible

Alain

Stayed 2 nights in Jan 2025

10/10 Excellent

Elmar

Stayed 1 night in Feb 2025

8/10 Good

Birgit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

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