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Sinabung Hills Berastagi

4.0 star property

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Photo gallery for Sinabung Hills Berastagi

View from property
Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access
Lobby sitting area
Outdoor pool
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Laundry

Explore the area

View in a map
Jl. Kolam Renang, Berastagi, North Sumatra, 22153
  • Place, Berastagi Fruits Market
    ‪8 min drive‬
  • Place, Taman Mejuah Park
    ‪8 min drive‬
  • Place, Masjid Istihrar Mosque
    ‪8 min drive‬

Room options

View all photos for Superior Room

Superior Room | Front of property

Superior Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access

Deluxe Room

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Desk, rollaway beds, bed sheets, wheelchair access

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

Desk, rollaway beds, bed sheets, wheelchair access

Deluxe Room

  • Sleeps 2

View all photos for President Suite

Desk, rollaway beds, bed sheets, wheelchair access

President Suite

  • Sleeps 2

View all photos for Junior Suite

Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for President Suite

President Suite | Living area | 32-inch TV with satellite channels, table tennis

President Suite

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Cottage

Superior Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Superior Cottage

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Deluxe Cottage

Deluxe Cottage | Terrace/patio

Deluxe Cottage

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Cottage

Suite Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Suite Cottage

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Berastagi

Sinabung Hills Berastagi places you within a few miles (5 km) of Berastagi Fruits Market and Taman Mejuah Park. This 106-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Berastagi Fruits Market - 8 min drive - 3.6 miles
  • Taman Mejuah Park - 8 min drive - 3.6 miles
  • Masjid Istihrar Mosque - 8 min drive - 3.3 miles
  • Hillpark Sibolangit - 38 min drive - 16.5 miles
  • Two Colors Sibolangit Waterfall - 39 min drive - 17.0 miles

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 173 min drive

Restaurants

  • ‪Kedai Kopi theater - ‬4 min drive
  • ‪Bpk Ajimbelang 4 - ‬4 min drive
  • ‪Mexico Coffee - ‬4 min drive
  • ‪Eropah chinese food berastagi - ‬4 min drive
  • ‪RM Bu Diah Veteran - ‬4 min drive

About this property

Sinabung Hills Berastagi

At Sinabung Hills Berastagi, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with access to locker space, concierge services, and luggage storage. Other amenities at this family-friendly hotel include meeting rooms, a terrace, and laundry facilities.
Guests can expect to find 32-inch TVs with satellite channels. Bathrooms offer free toiletries and slippers. Coffee makers and desks are also standard.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 110,000 for adults and IDR 80,000 for children
  • A restaurant

Restaurants on site

  • Sinabung Restaurant

Things to do

  • Basketball
  • Children's pool
  • Outdoor pool
  • Playground
  • Table tennis
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 5 steps to reach entrance
  • Elevator (35 inch wide door)
  • Handrails in stairways (28 inches high)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • LED lighting

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 400000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 110000 for adults and IDR 80000 for children
  • Rollaway bed fee: IDR 400000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Sinabung Brastagi
Sinabung Brastagi Berastagi
Sinabung Resort Brastagi
Sinabung Resort Brastagi Berastagi
Sinabung Hills Berastagi Hotel
Sinabung Hills Hotel
Sinabung Hills Berastagi
Sinabung Hills
Sinabung Hills Berastagi Hotel
Sinabung Hills Berastagi Berastagi
Sinabung Hills Berastagi Hotel Berastagi

Frequently asked questions

Are free cancellation options available at Sinabung Hills Berastagi?

Sinabung Hills Berastagi offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sinabung Hills Berastagi?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Sinabung Hills Berastagi on Jun 30, 2026 start from $36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Sinabung Hills Berastagi?

This hotel is located in Berastagi, close to Berastagi Fruits Market, Taman Mejuah Park, and Mount Sibayak.

Is there parking available at Sinabung Hills Berastagi?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Sinabung Hills Berastagi have a casino?

No, Sinabung Hills Berastagi doesn't have a casino.

Is there an indoor pool at Sinabung Hills Berastagi?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Sinabung Hills Berastagi?

Couples staying at this hotel will appreciate amenities like 24-hour room service and slippers as well as a garden-view restaurant.

Are there hot tubs at Sinabung Hills Berastagi?

No, this hotel doesn't have a spa tub.

Does Sinabung Hills Berastagi have a restaurant that serves breakfast?

Yes, Sinabung Hills Berastagi serves buffet breakfast for a surcharge each morning at Sinabung Restaurant.

Does Sinabung Hills Berastagi allow pets to stay for free?

No, pets and service animals aren't allowed at Sinabung Hills Berastagi.

Are there connecting rooms at Sinabung Hills Berastagi?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Sinabung Hills Berastagi?

Yes, some guestrooms at Sinabung Hills Berastagi offer a balcony.

Sinabung Hills Berastagi Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 35 reviews
Rating 8 - Good. 23 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 2 out of 35 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

4.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kochumadhavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort to spend aweekend
Stayed 1 night in Nov 2024
Verified

8/10 Good

Dsvid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located 4 star well priced

Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities
It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

May-Britt

Disliked: Cleanliness, property conditions & facilities, room comfort

Svarer ikke til 4 stjerner

Det er et hotel som prætenderer at være 4 stjerner uden at være det.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

YENCHAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感覺很好

我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：
Stayed 1 night in Feb 2024
Verified

4/10 Poor

Madelief

Disliked: Amenities, property conditions & facilities
Vervallen hotel, is toe aan vernieuwing, personeel is aardig maar iets te aanwezig. Ze bedoelen het goed, maar je voelt je erg bekeken, niet helemaal op je gemak. Restaurant is wel prima. Kamers zien er prima uit, douchen met warm water kan alleen tussen 17.00-22.00.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service et immense parc

Grand hôtel avec un service attentif et compétent. Idéal avec des enfants car très grand parc, avec des jeux pour enfants et grande piscine.
Stayed 2 nights in Aug 2023
Verified

2/10 Terrible

Hiroki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Afifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Awesome!!
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.
Stayed 12 nights in Dec 2019
Verified

10/10 Excellent

Ponganan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old but okay

old hotel but beautiful scene, clean and quiet.
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

ZAWIE

Liked: Staff & service
good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.
Stayed 1 night in Jan 2019
Verified

8/10 Good

MOHD KASIHMUDDIN

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time we will purchase in package booking. Now very expensive.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Bebin

Near the fruit market

there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor
Stayed 1 night in Aug 2018
Verified

8/10 Good

Hristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.
Stayed 1 night in Jun 2018
Verified

8/10 Good

susi

Liked: Cleanliness, staff & service, property conditions & facilities

cukup menyenangkan

overall menyenangkan, hanya saja hotel ini tidak memiliki lift. akan lebih baik jika ada lift sehingga memudahkan bagi orang tua. apalagi hotel ini memiliki 3 lantai, cukup melelahkan bagi orang tua untuk naik turun 3 lantai. Wifi juga kalau bisa diperluas, karena hanya mencakup are lobby, di dalam kamar tidak tercover wifi.
Stayed 1 night in May 2018
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel with Staff to Match

From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.
Stayed 1 night in Feb 2018
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort

Pleasant hotel.

Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.
Stayed 3 nights in Jan 2018
Verified

8/10 Good

jonwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.
Stayed 1 night in Jul 2017
Verified

8/10 Good

NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious Room, Wonderful Scenery & Great Breakfast

We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, Spacious Hotel.

No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served.
Verified

8/10 Good

Penk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great scenery

It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened.
Verified

8/10 Good

Ooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean,comfortable and well maintained.

We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing.

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