We had an accident on our way to the property and the Manager that answered my call said Oh well Ill cancel your reservation but im not refunding your $$$
The hotel had scrapes and marks on the wall. Needed new paint, dirty walls around the whole hotel. The room was ok but the tile and grout around tub and walls were grimy. The elevator was super scary and scketc
Great location. Very accessible from the highway. Close to shopping, Walmart and Meijer. Short distance to downtown South Haven. Check in, quick and professional.
I would stay there again it was nice
The rooms were not clean, the building is old and you can tell they are not keeping up on maintenance. They had old mattresses or box springs piled up at the back of the building. Someone is permanently living in one of the rooms that was near ours - she was drunk, cussing and loud at 11:00pm and left two bags of trash in the hallway that was never picked up by the cleaning crew. When we went to check out - we had to call the number of the hotel to get service and the ladies were rude because they had to come in from their smoke break (right outside the front door - which stunk). Don't stay at this hotel
Pool still closed, no continental breakfast (they had grab and go) rooms were comfortable and clean though
Staff had trouble understanding us. They created a rewards account when we already had one.
The convenience to South Haven harbour is wonderful.
The property was uniquely located near the events we attended, but there was a hole in the wall covered by tissue and the shower head wasn’t adjustable whereby the water stream was very hard and painful on the body. I had to cover it with a wash cloth to soften it.
Overall a nice property. Clean aa expected. I spent 2 nights and they never made up the room. No big deal but just disappointing. Maybe it is a COVID 19 thing.
When we got therr had prepay for 2 day, got ino room an fridge wasnt working, 2nd day worker was in room got locked out by staff, due too when we had prepare for 2 rooms only , the lady only put for 1 nite, i was furious. It was a horrible experience here
Ii was apprehensive about staying there based on the past review comments I had read, but I thought I'd take a chance; hoping that I would not have similar issues with my stay. I am pleased to say that I was overall pleased with the entire experience! The staff were very friendly and helpful....our dog was welcomed and treated warmly....our room was comfortable and clean...the breakfast was probably the best in comparison to other similar accommodations....the pool and jacuzzi were clean and adequate.....and the property was well maintained. As i stated, our stay was enjoyed and we'll definitely be returning!
The room & facility was spotless. Breakfast was basic continental food. Staff friendly enough. Overall nice overnight stay.
Good lication, clean, did not like start taking food away at 945 for breakfast
Room was OK but the bathroom needed improvement. Need more ammenities
Located within a mile (2 km) of South Haven Center for the Arts, Baymont by Wyndham South Haven is within 2 miles (3 km) of Warner Vineyards. This 90-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Located centrally in South Haven, it's connected to the convention center and also close to Lake Michigan and Michigan Maritime Museum.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service.
All 90 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Hair dryers and desks are other standard amenities.
Guests of Baymont by Wyndham South Haven have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a spa tub, a conference center, and a business center.
We had an accident on our way to the property and the Manager that answered my call said Oh well Ill cancel your reservation but im not refunding your $$$
The hotel had scrapes and marks on the wall. Needed new paint, dirty walls around the whole hotel. The room was ok but the tile and grout around tub and walls were grimy. The elevator was super scary and scketc
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
Great location. Very accessible from the highway. Close to shopping, Walmart and Meijer. Short distance to downtown South Haven. Check in, quick and professional.
Thank you for sharing this experience with us. We truly value you feedback with regards to our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
I would stay there again it was nice
Thank you so much for the incredible rating. We look forward to your next visit!
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
The rooms were not clean, the building is old and you can tell they are not keeping up on maintenance. They had old mattresses or box springs piled up at the back of the building. Someone is permanently living in one of the rooms that was near ours - she was drunk, cussing and loud at 11:00pm and left two bags of trash in the hallway that was never picked up by the cleaning crew. When we went to check out - we had to call the number of the hotel to get service and the ladies were rude because they had to come in from their smoke break (right outside the front door - which stunk). Don't stay at this hotel
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Pool still closed, no continental breakfast (they had grab and go) rooms were comfortable and clean though
Thank you for your valuable opinion regarding our breakfast as well as our pool. Guest comments such as yours help us to continuously improve. Thank you for your business.
Staff had trouble understanding us. They created a rewards account when we already had one.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
It was our privilege to earn your business and we hope to host you again on your next trip.,
The convenience to South Haven harbour is wonderful.
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.