If you like low end dorm living, then this is the place for you. The walls were so thin we could hear the guys dog drinking water from the adjoining room. We left at 11pm, as we knew we were not going to get sleep.
Close to the river. Nice remolded room. Great staff!
The hotel itself is a great location, rooms are nice and comfortable. However, are check in was delayed and we had to wait over an hour to check after the check in time. We also checked out at 9 and forgot our tablet. We were in town until 2 and never got a call. Unfortunately we realize this once we were home. When we called they said oh here it is. I asked why they didn't notify us for such an important item sitting in their Lobby all day. They then offered to ship it required us to leave a credit card number to pay for shipping. I just found out they let it sit in the office all week and didn't set up a shipping time till today. I spoke with the shipping company and they said they pick up at any time and they didn't receive the item until Saturday. Extremely poor customer service and they need to look at their check-in and check-out process for their guests
The room and bathroom were not what I would consider clean. The walls were incredibly thin and we could easily hear people talking and making noise next to us. In my opinion, it was not worth paying $110/night.
Walls are very thin and we could hear the TV (and small children) next door clearly. Carpet had several large stains. The one chair was uncomfortable. TV is tiny. Check in took quite some time. Had to go to the office to get an ice bucket and kleenex. Housekeepers were nice and did what they could with shabby rooms.
2nd time been to this hotel. Both times annual baseball tournament. Check in rough. Room not ready 3PM, staff not sure when it would be (maybe 20 minutes more?). I was asked for my credit card (some hotels require credit card on file... i guess in case I steal the sheets). When presented bill, I said I had pre-pay'd. After looking at computer for several minutes, I was told yep, you did pre-pay. Still waiting credit back. Then, I had to go back 2 times to get card key that worked on both doors (suite room...307/308 and inter-room door was locked from 308 side). I ended up with 3 cards, with 1 card that worked on 308 so was able to open inter-room door. The guy did apologize each time, ad explained he and other person at desk were new and still learning, Otherwise, hotel stay was nice. Price did jump up about $30 a night from last year. So... paying more for staff not supported by management, thinking next year we might look at another place.
Room is small. No microwave or fridge. Continental breakfast limited to cold cereal, breakfast bars, Sunny Delight and Gatorade. No fresh anything. There was Yoplait and milk, no other proteins.
They advertise through Orbit that it is on the river,but to get a view we had to pay an extra $65. The pots and pans in the kitchen were very old. The breakfast was very low end so we skipped it and went somewhere else for food. the staff were very nice. This place could be amazing because of the location, but hey need to upgrade and step up their breakfast!
Location is good. That's the positive. Motel needs a complete makeover - inside and outside. Other than location, motel presents no amenities. Next trip will consider Fairfield Inn across the street.
I went with one of their less expensive room without a river view and found it very comfortable and quiet. Also the front desk was friendly and helpful. This room fitted my needs perfectly for this trip. I have stayed here before in a cottage with a fantastic river view and would highly recommended the added cost if you plan to walk along the river and spend you days relaxing at the motel.
Slow internet, couldn't even get it to work the first day. The front desk girl just said that it doesn't always work. Finally got the lady working the next day to reset the router and it worked, but was extremely slow. The room smelled weird and didn't seem very clean. The bed was uncomfortable. The shower head was gross and sprayed everywhere. No remote for the tiny TV. Very overpriced, super 8 is a lot cheaper for basically the same cheap, tacky room. The pool was nice, the hot tub was ok, but only like half of the jets worked. The sauna was out of order.
Great location right on the river. The hotel is OK but you can hear everything upstairs and behind the wall.
The only thing I didn't like was that half the units were hotel units and the rest were apartment units with long term tenants.
The Bend Riverside Motel has a great location within walking distance of downtown and right on the river. Very relaxing. The room had a kitchen that was nicely stocked with pots, pans and dishes. The gas fireplace was a nice touch on cold nights. The exterior upkeep needs a little attention as hallways were dirty and paint was peeling.
Bend Riverside Rentals places you within a 15-minute stroll of popular sights such as Downtown Bend Business Association and Tower Theater. This 85-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
All 85 recently renovated rooms provide coffee makers and free local calls. Guests can expect free WiFi and 42-inch TVs with cable channels. Free toiletries are also standard.
Guests staying at Bend Riverside Rentals enjoy an indoor pool, free WiFi in public areas, and a spa tub. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a meeting room, and laundry facilities.
If you like low end dorm living, then this is the place for you. The walls were so thin we could hear the guys dog drinking water from the adjoining room. We left at 11pm, as we knew we were not going to get sleep.
Close to the river. Nice remolded room. Great staff!
Thank you for staying with us!
The hotel itself is a great location, rooms are nice and comfortable. However, are check in was delayed and we had to wait over an hour to check after the check in time. We also checked out at 9 and forgot our tablet. We were in town until 2 and never got a call. Unfortunately we realize this once we were home. When we called they said oh here it is. I asked why they didn't notify us for such an important item sitting in their Lobby all day. They then offered to ship it required us to leave a credit card number to pay for shipping. I just found out they let it sit in the office all week and didn't set up a shipping time till today. I spoke with the shipping company and they said they pick up at any time and they didn't receive the item until Saturday. Extremely poor customer service and they need to look at their check-in and check-out process for their guests
Hello, I apologize that you had a bad experience. With lost and found we have a procedure that is followed. Housekeeping brings any valuable items to the office at the end of the shift the day the item was found. After it is received by the office we log it in our lost and found and are required to hold it for 90 days. That gives our guests ample opportunity to call and provide payment to have the item returned to them. The general manager then takes the item/items to our shipping provider and has them sent off. In your particular case, the general manager was ill and out of the office for a few days which is why the item was held longer than normal. I do apologize for the wait and assure you that your device was kept in a safe place at all times. -Thank You
The room and bathroom were not what I would consider clean. The walls were incredibly thin and we could easily hear people talking and making noise next to us. In my opinion, it was not worth paying $110/night.
I'm terribly sorry that your bathroom wasn't in acceptable condition. I hope you contacted our staff and they were able to correct anything that was wrong. I will speak with our housekeeping staff directly to prevent any further mishaps. Thank You
Walls are very thin and we could hear the TV (and small children) next door clearly. Carpet had several large stains. The one chair was uncomfortable. TV is tiny. Check in took quite some time. Had to go to the office to get an ice bucket and kleenex. Housekeepers were nice and did what they could with shabby rooms.
I'm sorry your stay was unpleasant. We are currently going through the finishing stages of a remodel and have some new staff. I will personally work with our staff to improve on these issues. Thank You
2nd time been to this hotel. Both times annual baseball tournament. Check in rough. Room not ready 3PM, staff not sure when it would be (maybe 20 minutes more?). I was asked for my credit card (some hotels require credit card on file... i guess in case I steal the sheets). When presented bill, I said I had pre-pay'd. After looking at computer for several minutes, I was told yep, you did pre-pay. Still waiting credit back. Then, I had to go back 2 times to get card key that worked on both doors (suite room...307/308 and inter-room door was locked from 308 side). I ended up with 3 cards, with 1 card that worked on 308 so was able to open inter-room door. The guy did apologize each time, ad explained he and other person at desk were new and still learning, Otherwise, hotel stay was nice. Price did jump up about $30 a night from last year. So... paying more for staff not supported by management, thinking next year we might look at another place.
I'm terribly sorry that you had a rough check in experience. We do have some new staff and are working out all the kinks. As for the price difference, we did raise our rates slightly after the completion of our remodel. The new, more modern rooms have been a hit! If you choose to give us a try again next year I assure the check in process with be much smoother. -Thank You
Room is small. No microwave or fridge. Continental breakfast limited to cold cereal, breakfast bars, Sunny Delight and Gatorade. No fresh anything. There was Yoplait and milk, no other proteins.
They advertise through Orbit that it is on the river,but to get a view we had to pay an extra $65. The pots and pans in the kitchen were very old. The breakfast was very low end so we skipped it and went somewhere else for food. the staff were very nice. This place could be amazing because of the location, but hey need to upgrade and step up their breakfast!
Location is good. That's the positive. Motel needs a complete makeover - inside and outside. Other than location, motel presents no amenities. Next trip will consider Fairfield Inn across the street.
I went with one of their less expensive room without a river view and found it very comfortable and quiet. Also the front desk was friendly and helpful. This room fitted my needs perfectly for this trip. I have stayed here before in a cottage with a fantastic river view and would highly recommended the added cost if you plan to walk along the river and spend you days relaxing at the motel.
I apologize about the noise. We would love to make it up to you in the future.