2/10 Terrible
Ryan J
Traveled with family
Jan 11, 2026
Disliked: Cleanliness, staff & service
They didn’t have the right information at check-in, insisted there was nothing they could do so we checked in to the room they had. Got a hold of hotels.com, they were great and said it was the hotels mistake and to go down to the lobby.
Went to the lobby, where she said we’ll have to change rooms, I explained we were already in there, use the washroom beds are pulled back, Food is in the fridge, Kids are in the pool. She insisted we need to change rooms.
Did all of that, the room she put us in, still had garbage in the garbage can, empty beer cans in the recycle bin. The room was incredibly warm, that usually doesn’t bother me. I turned the thermostat down, open the window and it was still 25°C in the morning.
The kids were looking forward to the pool. Couldn’t go in the hot tub, again. I don’t complain about this kind of stuff, but it was literally too hot to go in, there were bugs and beetles all over the stairwell to the waterslide, both of life and dead.
I booked a lot of hotel rooms. I believe this is the second time where I’ve bothered to view because it was so bad.
Thank for your time.
Ryan J
Stayed 1 night in Jan 2026
