Skip to main content
Beginning of main content

Novotel Batam

4.0 out of 5.0

Recent guest reviews

I stayed at Novotel Batam for a night with my wife on 17 June 2017. Previously on my stay at this hotel, the bed , service standards, the room & the food all scored high in my review. However, on this trip, the service standards have dropped tremendously with only 1 staff at the reception when I checked in. Although, we were given a room early, 2 of the room's lights were not in good condition and we informed the reception before we let the hotel for Nagoya Hill. When we returned in the evening, the problem was not resolved and the light was still blinking. I discovered the receptionist did not pass the message through. The bed was rather soft and not comfortable for my body whilst the toile accessories looks rather bare. The corridor looks old and dull and the ceiling have cloth covering various patches of leak or bad stains. Overall, the interior of the hotel looks run down. The concierge desk looks very empty of staff and the food varieties looks pathetic with not much varieties although it's the Ramadan period. Overall, I am disappointed at the hotel and would only give an average rating of 3 out of 5.

The room is clean and spacious. The hotel staff( Claudia) is friendly and helpful for introducing place around to me. The transport Pak Andy was a good driver. Sent us to places that we go and wait for us after eating and sight seeing.

I and my family stayed in this hotel on weekend last March 2017. Novotel is old hotel in a old building. The atmosphere was still good, but it need renovation in some stops, including the room and furniture. It has a small children swimming pool and medium adult swimming pool. What we loved from this hotel is the median garden and the break fast menu.

The location is in the city, not much to see (probably not look hard enough) but the place was super nice. general novotel standard. the lightening was good, the staff was friendly and I really love the park with little pond of fish, several actually. the food was ok (standard novotel). the pool was good. There was little fitness center in the lower ground but not sure if it's for the hotel guess. Since we are staying in the suit room they have this sofa separated from the bad room it was great for chatting with coffee or tea.

I stayed at Novotel Batam for weekend gate away , overall the services and property are average. The front desk did not go extra mile to provide a "better services", when we asked whether we could do a late check out, the front desk told us that it is not possible, even tough the website clearly stated that it is possible and the property is not fully booked at that time. The other front desk then help us to made our request possible. When we did the check in the front desk served us, without wearing shoes and I could see that the stocking that she is wearing is torn, not a good impression for a four star hotel. The rest of the services is just so so.

We booked 3 rooms & stayed for 2 nights at Novotel Batam. The room design is slightly old and one of the room has the "woody smell". For my room is quite clean and the bed is big; the corridor is very dark at night, suggest brighter a bit. And the wifi is very very slow and keep on disconnecting... Too bad, there's no transport provided between hotel - jetty.

I found a Rat inside my pillow. Straight away shout at my wife to open the door and throw the pillow out from the room. Blanket is very dirty too. A lot of stain. Other than this, everything feel ok. So if you don't mind to find a rat inside your pillow once in a while... go Novotel Batam. Having phobia with hotel's pillow now...

This hotel is too old.. need more modern touch.. my room is too far from elevator.. the balcony is not good.. but the room is quite oke & clean.. the service quite enough..the breakfast is average.. no taxi call service..😢

The hotel is located not far from the ferry terminal. There are shuttle bus provided to the malls. Rooms are clean and well maintained. The staff are friendly and they speak good english. Overall a satisfying stay.

We used to love this hotel.When we think of Batam,we will always look forward to stay in Novotel but Our last visit here is dissapointing. The towels is musky and smelly,the shower head die on us.The water the flow out is rusty. Even our favourite indoor swimming pool is infested by bugs.Sad,such a nice and cosy hotel turns out bad.The only good thing,the staffs is still friendly.

Jalan Duyung Sei Jodoh Batam Batam Island

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Indoor pool

Located within a leisurely stroll of Harbor Bay Ferry Terminal, Novotel Batam is within a 15-minute drive of Maha Vihara Duta Maitreya Buddhist Temple. This 4-star hotel has 244 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. Batam Center Shopping Area and Batam Centre Ferry Terminal are also within a 20-minute drive.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


The 244 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers, safes, and phones.

Property features

At Novotel Batam, guests enjoy features like an indoor pool, a fitness center, and a sauna. If you plan to drive, free valet parking is available. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 5 meeting rooms, and conference space.

Room options

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 4

Executive Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 632 reviews