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Sofitel Biarritz Le Miramar Thalassa Sea & Spa

5.0 out of 5.0

Recent guest reviews

Ten minutes from the airport, if you know Biarritz. If you don't, expect your trip to be a long one. The hotel isn't signposted anywhere, even at the closest T junction (50 feet away) and at night, after a long journey, contending with endless one way streets, finding the hotel becomes a challenge. We explained this when we checked in. ‘Oh’, said the management; ‘lots of people have a problem finding this hotel’. So what’s being done about it? Due to a great location, right on the beach, fighting corrosion is clearly an ongoing problem and the Sofitel is badly in need of upgrading and redecoration. It’s tatty and the smell of drains hangs in the corridors like the ghost of a malevolent dung beetle. The hotel paintwork is peeling, the ceilings rusting, the woodwork shabby. The decoration, especially in the dining room, is depressingly corporate and dull. The paintings on the walls, examples of the worst kind of kitsch. The Thalassotherapy spa, which is the reason we were there, is run by an army of grim faced time keepers wearing Crocs. There's no sense of luxury, the tatty theme of the hotel continues remorselessly and the spa is kept shiveringly cool. Blankets in the ‘relaxation room’ unapologetically attest to this. The entire spa area needs rethinking and upgrading. There are so many fantastic restaurants in Biarritz that you would expect the hotel food to be good, particularly for the high price, but the restaurant cuts corners, is addicted to pureed carrot and the food at best simmers around average. Other annoyances are that the Wifi only works reliably in the main bar. I was told there are no stairs available to guests, so waiting for a lift needs to be factored into your day’s progress. On the plus side the hotel staff are kind, things are done to mitigate the obvious problems and the half pension menu is flexible to suit non meat eaters. In the rooms the beds are enormous and extremely comfortable so at least you will sleep well! However for us it’s back to the new Viva Mayr in Austria, which for the same high price shows how it can be done!

My husband and I booked four nights at Sofitel Biarritz for our mini honeymoon after our wedding in France. We informed them on booking, and mentioned it on arrival, and didn't even receive a verbal congratulations. We didn't expect much, but perhaps a note or card in the room, if not a glass of wine, as other friends had experienced on their honeymoons. This was extremely disappointing when paying £350 per night :( The weather was very poor for three out of the four days, and so we only used the outdoor pool facilities once. it was a bit of a mission to access the pool - the hotel seems to be added onto older facilities and access is via a lift, through corridors, down stairs, through rotating doors - not just straight forward. Pool was decent, cold!, and bar service was pricey but efficient. The rooms were okay. Ours looked over the hotel reception with a tiny bit of a sea view - they save the best sea views for the premium rooms, so you get what you pay for even at £350 per night. The beds, as in all Sofitels we've stayed in, were luxuriously comfortable. The balcony was worn out and in need of a touch of TLC, rusted paint, chipped tiles. Not what you expect for Sofitel. Car parking service was 35€ per night, which we found expensive. When checking in we were offered a vase for my bridal flowers, which I did appreciate. There was no bottle opener, no iron, and no ironing board in the room. We did ring concierge for them and were delivered easily, but it was still a bit of a nuisance. Decent location, about a 10-15 min walk to the main beach and restaurant area. I would stay elsewhere if I returned to Biarritz, this was the most disappointing Sofitel I'd stayed in.

Very friendly staff. Comfortable bed. Great location. Direct access to the beach is very enjoyable. The warm salty pool gives it a different touch. Very family oriented, so if you are looking for partying this is not the place to stay. Overall i will be back next year. Great location for golfing.

We spent 2 nights here. What I liked: comfortable bed, spacious room, fast wifi, good location just above the beach. Unfortunately in the hallway on the first floor there was a very unpleasant smell throughout our stay, also in the bedroom. Our room was just above the entrance and we didn't sleep well due to various trucks making deliveries via the main hotel entrance during night and morning. All of the interior of this hotel is very outdated, the spa looks more like a sanatorium from an 80's movie. One morning we chose to treat ourselves with the hotel breakfast: a mistake. Staff seemed overwhelmed to keep the buffet running: butter & salmon were missing, juices empty. In that kind of hotel (and at the price of the breakfast) I would have expected egg dishes to be made by order, but it was just part of the buffet. At check-out I did provide my feedback about the bad sleeping quality due to the noise and the friendly receptionist apologized politely.

Concierge and reception personnel is very frendly and helpful. Room was nice and clean with great bed. Fitness room is very well equipped. Outdoor pool is very nice and having a very nice view to the beach. There is bar service by the pool.

The Sofitel hotel has an amazing location, right on the beach. Staff were efficient and friendly, totally bilingual. The pool is excellent with lots of lounges. We loved the dining on the patio for breakfast overlooking the pool, and for evening dinners enjoying the sunsets. The boardwalk is right outside the hotel and it is an enjoyable 5 minute walk to the old town of Biarritz, a fun place. As an Accor Hotel loyalty member, we appreciated being upgraded to the pool view and had a nice patio of our own on pool level. The room was spacious and clean, excellent king bed too. I'd recommend asking for rooms with higher numbers, say 205 and above as they are closer to the beach, and would have better airflow. Floors 3-5 would also afford better views of the ocean. One frustration, parking costs of 30 euros per night were excessive - this should have been made clear on the reservation site. We also had to call to get the breakfast package added to our basic room reservation - this too should have been an option online. All in all, enjoyed our stay very much.

Please don't waste your money. Extremely Overpriced..........and not worth it. It's a 2 star hotel at 7 Star prices. The staff don't care. They just want you in and take your money. Like Faulty Towers but without the humour

We stayed at the Sofitel because we know the Accor brand, because we get an Accor discount, and the hotel is well located. Their front desk and concierge staff were very helpful at all times. The valet was prompt and courteous, and the location was very good - a short easy walk to the Grand Plage and all the action in central Biarritz. And the hotel itself is a well-maintained quality property, with very spacious rooms and plenty of sport and fitness facilities and food & beverage capacity onsite.

Hidden ocean front resort in Biarratz. While it is well away from old town and the majority of restaurants (10 min walk), this quiet, well maintained hotel is quite nice. We got a luxury room with an ocean view. As you can see from the picture, they did not lie... that was taken from our room. The ocean lulls us to sleep each night. Beds are super comfortable and bathrooms are the usual small Europen type. The hotel is located on the backside of Hotel de Palais.

Two parts to this, first about the hotel, second about our experience. The hotel is VERY overpriced for it's condition. Every mention of this in the other reviews is entirely accurate. The bathrooms are like worn out Travel Lodge style and outdated. Not a person on the planet would see them and be impressed; instead it's like a feeling of just getting very ripped off. The rooms are outdated, probably from the late 90's. Everywhere you look, work needs doing. We stayed in a luxury ocean view room and a prestige suite. Both were of the same standard. The bathroom really is a sight to be seen - stay here and you WILL be disappointed, mark my words. Look elsewhere. Breakfast was nothing special, not sure why the "Magnifique" tag. I have to admit, the bed was comfy. And that is the best I can say. 600 EUR for a luxury ocean view room, I felt absolutely ripped off - I can't stress enough how the quality is on par with UK budget hotels at £50. Remember I told you! Second, BEWARE - many rooms have connecting doors and this is not advertised. We were next to a very loud lady who spent 3hrs on her phone, we could hear every word. I mean every word. I recorded a 5 second snippet and went to reception at midnight, unable to sleep. Very unapologetic, could offer nothing except another room with another connecting door and so I paid for a suite and said I'd be back in the morning to speak to management. Next day, had a 1hr argument involving 4 different staff at reception trying to get a refund since we had no sleep until 2am in the end, after moving our rooms and returning the old key, etc. They didn't want to know, offering 85 eur off the original bill. We had a 2nd night booked but left instead and drove back to the UK, having already driven 10hrs the previous day from Alicante. Overall - just please take my advice and don't stay here. Find another hotel. Find another hotel - and if I didn't say it, find another hotel. I have stayed in many lovely hotels around Spain and France and this does not warrant five stars. Seriously, don't do it. It's 2 or 3 star at best and a poor one at that. Needs millions in refurbishment, as others have said. Wish I'd believed them! Top money for nothing. Don't do it.

13 Rue Louison Bobet Biarritz Pyrenees-Atlantiques

Hotel highlights

  • Walking distance to Grand Beach and Casino Barriere
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Sofitel Biarritz Le Miramar Thalassa Sea & Spa places you within a 10-minute stroll of popular attractions such as Grand Beach and Casino Barriere. This 126-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Located centrally in Biarritz, it's also close to Asiatica Museum of Asian Art and Biarritz Aquarium.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of Sofitel Biarritz Le Miramar Thalassa Sea & Spa's 126 rooms are soundproofed and have an array of amenities, including balconies or patios, minibars, and coffee makers. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Guests of Sofitel Biarritz Le Miramar Thalassa Sea & Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. Valet parking is available for EUR 35 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a health club, a spa tub, and a sauna.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 3

Superior Room, 1 King Bed, Partial Sea View

King 1 | Sleeps 3

Luxury Room, 1 King Bed, Terrace, Sea View

King 1 | Sleeps 3

Junior Suite, 2 Twin Beds, Sea View

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 1147 reviews