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Sofitel Biarritz Le Miramar Thalassa Sea & Spa

5.0 out of 5.0

Recent guest reviews

We stayed here for three nights during a conference because the rooms at the Palace were all booked. We had a nice view of the ocean with a balcony and the staff were very kind and helpful. The concierge helped find us someone to take us birding and recommended some areas nearby that we could check out due to our limited availability. They were able to negotiate a great rate for a personal car to drive us back to the Bilbao airport where our trip originally began. The hotel felt relatively empty with a few other guests at the spa, but no one around at the restaurant, pool, or bar. I would definitely stay here again.

Impossible to sleep because of the noise from the ventilation system. The noise was constant during the 2 nights we stayed at this hotel. Wind against the windows is normal in Biarritz, but for the wind to get into the ventilation system creating a noise like a storm "inside the room" was totally unacceptable

Felt as if we were here in the fifties. Sort of mid century furniture in room. Upgraded to fabulous room nearly on top of the sea. Katherine took care of us with special requests. Could not enjoy pool due to weather, but didn’t want to leave fabulous room. Otice that some exterior needs for refurbishment. But, this close to sea, probably needs clean up at end of season. Great spot to watch surfers.....hundreds all day. We will return.

We stayed here for 4 nights..the beds are the biggest we have ever slept on..so comfortable..the first morning we were woken by drilling coming from somewhere..I complained no the hotel couldn't have been more helpful.moving us to a better room..having already upgraded the original room... My only negative , is how they can justify 8 euros for a bottle of 1 Ltr mineral water .. or 5 euros for half litre..when you can see the same bottle in supermarket for 58 cents.. Lunch around the pool was crazy expensive but we expected this from Biarritz..

We enjoyed our stay here and were lucky enough to be upgraded to a partial sea view. The room was very large and the bed extremely comfortable. The staff were all excellent. Great location, with a back entrance straight out on to the beach. Just a 10 minute walk along the seafront to the casino part of the town. Yes, the balcony could do with a bit of TLC but the bedroom was faultless. We did not like the price of the food anywhere in Biarritz and this hotel was no exception. Two green salads and water was 37 euros. We had croissants and coffee for breakfast which were very good and we certainly did not need the 29 euro full breakfast. We would stay again if we were ever in Biarritz

The location and the design of the hotel is great. Large rooms with balcony. Nice swing pool. However, the hotel is not well maintained, rather not maintained at all the last few years! This is not acceptable at a five star hotel and under a Sofitel brand. The service and the breakfast is not five star.

Just had a fabulous stay in this trendy modern hotel. Brilliant location just a 5 min walk into the town centre for shopping, bars and restaurants and it is right on the beach. Our rooms in the 400's had lovely big balconies and looked over the small bay to the lighthouse. The beds were amazing, the decor was lovely. The shower at first seemed disappointing then the next day we discovered there is a button on-top of the tap you need to press and keep turning. We only used the outdoor pool even when it was raining as it is heated, fabulous. Nice boutique shop, lovely bar, live music, helpful friendly staff. Great toiletries. So what stopped me from giving it 5 stars... breakfast although it was set out lovely and in a beautiful setting it was lacking for vegetarian hot food, but the egg on toast I had was very tasty. Only 3 English TV Channels all news. Nuts as your bedtime treat no good if your allergic. Would definitely stay again for a weekend.

Arrived 12.10; 4 hours wait for room. Firmly believe this was down to no proper allocation of resources as there was no clear pressure at check out or check in so must assume no one thought to prioritise rooms where guests were already waiting over those that would arrive later. Of course I can predict the hotel excuse already, but........ GOOD - superb bed. BAD - condition of balcony would shame a two star hotel. GOOD - room service responded to a complaint with charm and intelligence. BAD - the pasta dish from room service would shame my cooking, which is terrible. GOOD - some pool restaurant staff. BAD - some poolside staff clearly didn't want to be there, or at least not for work. GOOD - pleasant gym. BAD - gym, spa, etc in an awful area with the charm of an underground car park. Given the cost of a junior suite, I must consider value for money as poor, not somewhere to return to or recommend to friends. Better management in some departments and refurbishment may be needed.

Ten minutes from the airport, if you know Biarritz. If you don't, expect your trip to be a long one. The hotel isn't signposted anywhere, even at the closest T junction (50 feet away) and at night, after a long journey, contending with endless one way streets, finding the hotel becomes a challenge. We explained this when we checked in. ‘Oh’, said the management; ‘lots of people have a problem finding this hotel’. So what’s being done about it? Due to a great location, right on the beach, fighting corrosion is clearly an ongoing problem and the Sofitel is badly in need of upgrading and redecoration. It’s tatty and the smell of drains hangs in the corridors like the ghost of a malevolent dung beetle. The hotel paintwork is peeling, the ceilings rusting, the woodwork shabby. The decoration, especially in the dining room, is depressingly corporate and dull. The paintings on the walls, examples of the worst kind of kitsch. The Thalassotherapy spa, which is the reason we were there, is run by an army of grim faced time keepers wearing Crocs. There's no sense of luxury, the tatty theme of the hotel continues remorselessly and the spa is kept shiveringly cool. Blankets in the ‘relaxation room’ unapologetically attest to this. The entire spa area needs rethinking and upgrading. There are so many fantastic restaurants in Biarritz that you would expect the hotel food to be good, particularly for the high price, but the restaurant cuts corners, is addicted to pureed carrot and the food at best simmers around average. Other annoyances are that the Wifi only works reliably in the main bar. I was told there are no stairs available to guests, so waiting for a lift needs to be factored into your day’s progress. On the plus side the hotel staff are kind, things are done to mitigate the obvious problems and the half pension menu is flexible to suit non meat eaters. In the rooms the beds are enormous and extremely comfortable so at least you will sleep well! However for us it’s back to the new Viva Mayr in Austria, which for the same high price shows how it can be done!

My husband and I booked four nights at Sofitel Biarritz for our mini honeymoon after our wedding in France. We informed them on booking, and mentioned it on arrival, and didn't even receive a verbal congratulations. We didn't expect much, but perhaps a note or card in the room, if not a glass of wine, as other friends had experienced on their honeymoons. This was extremely disappointing when paying £350 per night :( The weather was very poor for three out of the four days, and so we only used the outdoor pool facilities once. it was a bit of a mission to access the pool - the hotel seems to be added onto older facilities and access is via a lift, through corridors, down stairs, through rotating doors - not just straight forward. Pool was decent, cold!, and bar service was pricey but efficient. The rooms were okay. Ours looked over the hotel reception with a tiny bit of a sea view - they save the best sea views for the premium rooms, so you get what you pay for even at £350 per night. The beds, as in all Sofitels we've stayed in, were luxuriously comfortable. The balcony was worn out and in need of a touch of TLC, rusted paint, chipped tiles. Not what you expect for Sofitel. Car parking service was 35€ per night, which we found expensive. When checking in we were offered a vase for my bridal flowers, which I did appreciate. There was no bottle opener, no iron, and no ironing board in the room. We did ring concierge for them and were delivered easily, but it was still a bit of a nuisance. Decent location, about a 10-15 min walk to the main beach and restaurant area. I would stay elsewhere if I returned to Biarritz, this was the most disappointing Sofitel I'd stayed in.

13 Rue Louison Bobet Biarritz Pyrenees-Atlantiques

Hotel highlights

  • Walking distance to Grand Beach and Casino Barriere
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Sofitel Biarritz Le Miramar Thalassa Sea & Spa places you within a 10-minute stroll of popular attractions such as Grand Beach and Casino Barriere. This 126-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Located centrally in Biarritz, it's also close to Asiatica Museum of Asian Art and Biarritz Aquarium.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

All of Sofitel Biarritz Le Miramar Thalassa Sea & Spa's 126 rooms are soundproofed and have an array of amenities, including balconies or patios, minibars, and coffee makers. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Guests of Sofitel Biarritz Le Miramar Thalassa Sea & Spa enjoy a full-service spa, an indoor pool, and an outdoor pool. Valet parking is available for EUR 35 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a health club, a spa tub, and a sauna.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 3

Superior Room, 1 King Bed, Partial Sea View

King 1 | Sleeps 3

Luxury Room, 1 King Bed, Terrace, Sea View

King 1 | Sleeps 3

Junior Suite, 2 Twin Beds, Sea View

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 1235 reviews