6/10 Aceptable
Sara Maude T.
26 ene. 2026
The house was great, nice view, great bedrooms, ample space to spread out and for kids to play, well stocked, games, pool table, video games, etc. The hosts (property management company) was easy to reach and had clear instructions. However, there were a few issues and I debated 3 vs 4 stars because of how the property management company responded to them. They responded quickly but for each issue I reached out there didn’t appear to be a strong sense of accountability or care. First, we didn’t have access to the top deck due to structural issues, they refunded 10% of the trip for this which is fine (we’d obviously have preferred the deck but that was ok). When we arrived, the outdoor bins were full from previous guests and we couldn’t add any more trash. They told us to drive to a convenience trash center to drop off (gave us 3 different addresses that we then had to search for. Knowing we’d have to leave 1 day early due to a storm that was supposed to be disastrous, it felt unfair to have to do that. The dishwasher hadn’t been emptied prior to our arrival, which they said was because previous guests didn’t run it (no apologies either time). Then, everyone who used the hot tub (including 5 young children) got a rash (pseudomonas folliculitis - hot tub rash). They didn’t take responsibility or even say “I’m sorry this happened” and simply said the hot tub was serviced before our arrival and they’d pass that info along. There responses were polite but lacked care overall.
Sara Maude T.
Se hospedó 3 noches en enero de 2026