Lotus Desaru Beach Resort3.5 out of 5.0
Recent guest reviews
poor water theme park.. not worth.. beach most of the time not accessible. swimming pool is good. stay OK.. hot water not available.. food just fair.. need to wait 3pm for check-in..parking OK.. shuttle OK..beach activity not much..gym limit machine..
it's so cool! I love this place!😍 The view the check-in process everything is so smooth. I really like it. Definitely will come again for the next trip. Maybe for the personal trip. Thank you lotus! 😎
What I like the most common is how clean my room was as cc well as how well kept coming the whole resort was. Very clean. Great food, plenty of choices for breakfast buffet and great seafood restaurant (Teratai). All staff are very hospitable and there's always buggy service every 5 minutes as the resort is very huge. The Spa is also very good. I chose the the scrub and massage package and it was totally relaxing. Tho Desaru is a bit far from KL, but it's worth it in terms of value for money.
Please convey to the resort . Lack of staff manning . Staff is unprofessional and rude when talking to guest . During check in, a guy who assist me was nice but not after when I call and pass by the reception. Example : As a guest I’m requsting for late check out understand it’s subject to hotel availability. I’m check in around 9 p.m. that day, staff answered me, late check out only can extend until 1 p.m. and your late check in is not our problem. As a staff did hotel or resort train you to be rude? It was a philipine staff at the front desk. Secondly, also with the same philipine staff, i’m requested to used our incidental deposit to buy extra wristbands and it just RM 10 because we didn’t hold any cash and it was the purpose hotel holding deposit? You can use it if you’re in house, it apply to most of the hotel with hotel facilies (exclude of 1-2 star hotel). I don’t mind if your hotel policy, we can’t utilise it but they is a way to talk. That is call hospitality !!! When we checked in to the room i found hair on the floor and the water heater is very dirty, example if other guest use it without checking ? I need your hotel manager to get back to me and you can reach me by email firstname.lastname@example.org
Hi to all, i just want to express about my first experience in Colorful Vacation Company Tour. It is well manage, the reception of hotels are nice. My experience about Lotus Dasaru Malaysia Resort is there beaches and spa and it is confirm , you will get a culture shock. It is very unique spa to try out there. And about the beaches it is the best for me in there, that you can enjoy the waves coming to the shore. And also u can enjoy of some rides there like jetskie and sea boarding and many more. It is dirty at the public places but if you are in the chalet beach or hotel it is very nice. I wrote my review on my first time experience so you guys can consider trying out too, for this travel.
so luxury and nice environment and clean place.i will like to in form of my family and friends to invite them to stay here. A big room and suitable for family holiday and also provide oven to heat food. Also thank you for lotus management to provide internet through hand phone.
Visited for third times. Spacious room with unique design. Room cleanliness is good, bed is comfortable, breakfast buffet is good as well. Kids like the water park facilities, although a bit small but is enough for kids to enjoy for the whole afternoon. Anyway, water a bit dirty this time on the first day visit...second day is better in the morning. Beach is nice as usual. Some night activities carry out by the recreation crew on the field to make sure your kids can utilize their energy before sleep.
The 1st time ever in this resort. Good impression when gone through the resort. Quite nice and lots of room to occupied. We are check in on 26 Dec 17 and checking out on 28th Dec 17. Although its a big resort and many peoples but something to ponder while staying there. Hope someone are reading it and do something. 1. Food and beverages - Good and excellent on breakfast. Many variety and foods are tasty. Fair on dinner and lunch. Our organiser had organised a BBQ diner on 27th night but the food are very dissapointing. Satay was bad and tasteless. Its not a BBQ. Its should be served from grills and hot. And there are sausage served at 4 star resort for BBQ!!!. The Ikan Bakar just ikan Jacket (dont tell me the budget are small and its resort standard!). Lamb and chicken was cold. My big boss Dato' look so dissapointed while taking it. To be honest its not the standard of this kind of resort. Other food are acceptable. May be the budget was small or i dont know. Since we had better BBQ last year when we organised it somewhere up north. 2. The buggy services was terminated so early. It was 1050 pm and there are no buggy to send us back to room. Very bad. Its should be on until at least 1 am or based on crowd at the lobby, restaurant and funfair or put 1 on standby in case there are peoples wanted to go back to the room. 3. The water theme park was dissapointed when the lazy river was closed early 10 mins on 27th Dec evening and peoples are still queue to go down. Peoples are already up there and the guys say its closed. No commonsense. Since you see lots people are queing up then you should give ways and stopped it with a good sign at below (maksudnya org tak perlu naik keatas walaupun tutup jam 6 ptg) or earlier. There are no sign at below. 4. The room - Nice and good. Really impress with the design. 5. Please also be considered at least if you targeted the crowds to be from the down south neighbouring country but dont forgot the Malaysian who also paying the taxes and GST. At least our My Kad have a little previllege at the resort or been recognised. 6. Otherwise the rest are good and great. To be honest i will not considered the resort to others of there are plan to go there of the standard are maintained as it is.
this trip was so disappointing: the beach is big but it is forbidden to swim because the sea is too dangerous, the food was local, meaning very VERY oily, the water park was dirty, people were swimming fully dressed, the water was brown...I understand those who want to be decent but please were swimming costume... There is nothing to do around the resort, the outings are so expensive it is daylight robbery. Last but not least, the customer service is terribly poor. I guess overall it is good for local standard, but if you come from abroad or are used to travel, just don't go there...
Breakfast buffet was great. Delicious!! The beach was okay. There's shuttle from between the blocks and the lobby. However, it was taking too long in the morning. We enjoyed the atmosphere there, especially in the evening. The foods at the Seafood restaurant were pretty good too. I went with my family of 6. The water park is sufficient and enjoyable.
- Free WiFi in public areas
- Free parking
- Onsite dining
- Outdoor pool
Lotus Desaru Beach Resort places you within a 10-minute drive of Fisherman Museum and Tanjung Balau Beach. This 3.5-star resort has 700 rooms and welcomes guests with a restaurant, an outdoor pool, and free self parking. It's on the beach and also a short drive from Desaru Fruit Farm.
Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café.
The 700 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. Guests can expect WiFi and TVs. Coffee makers and safes are also standard.
Guests of Lotus Desaru Beach Resort have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Staff members can help with accommodation requests, and provide tour or ticket assistance. Other amenities at this beach resort include a meeting room, an arcade/game room, and barbecue grills.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 858 reviews