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Hermes Palace Hotel Banda Aceh

3.5 star property
Hotel in Banda Aceh with a full-service spa and free valet parking

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Photo gallery for Hermes Palace Hotel Banda Aceh

Ballroom
Front of property - evening/night
Lobby
Breakfast, lunch, dinner served; international cuisine
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Gym
  • Room service
  • Laundry

Explore the area

View in a map
Jl. T Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, 23125
  • Place, Aceh Tsunami Museum
    ‪4 min drive‬
  • Place, Masjid Raya Baiturrahman
    ‪4 min drive‬
  • Place, Pasar Aceh Central
    ‪4 min drive‬
  • Airport, Banda Aceh (BTJ-Sultan Iskandar Muda)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Business Room

Business Room | Minibar, in-room safe, desk, soundproofing

Business Room

  • Sleeps 3
  • 1 Double Bed

Executive Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Junior Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Banda Aceh

Hermes Palace Hotel Banda Aceh is located within a few miles (5 km) of Pasar Ikan and Pasar Aceh Central. This 163-room, 3.5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.

What's nearby

  • Aceh Tsunami Museum - 4 min drive - 1.7 miles
  • Museum Aceh - 4 min drive - 1.7 miles
  • Masjid Raya Baiturrahman - 4 min drive - 2.2 miles
  • Pasar Aceh Central - 4 min drive - 2.2 miles
  • Taman Sari Park - 5 min drive - 2.4 miles

Getting around

  • Banda Aceh (BTJ-Sultan Iskandar Muda) - 29 min drive

Restaurants

  • ‪Kari Kambing Dek Gam2 - ‬2 min walk
  • ‪3 in 1 Coffee Shop - ‬1 min walk
  • ‪Ali Kebab - ‬1 min walk
  • ‪Kim Kupi - ‬1 min walk
  • ‪Lampineung Coffee - ‬3 min walk

About this property

Hermes Palace Hotel Banda Aceh

Hotel in Banda Aceh with a full-service spa and free valet parking
Guests of Hermes Palace Hotel Banda Aceh enjoy a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a gym, free WiFi in public areas, and a business center.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have free toiletries and slippers. Stovetops, minibars, and coffee makers are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.

Similar properties

Exterior
Alhambra Hotel Banda Aceh
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 4 reviews
$33 nightly
The price is $36
Dec 16 - Dec 17
Total with taxes and fees
Alhambra Hotel Banda Aceh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • HERMES
  • Oasis

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 425000.0 per night
  • Cribs/infant beds are available for IDR 400000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: IDR 400000.0 per night
  • Rollaway bed fee: IDR 425000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Property is also known as

Hermes Palace Hotel Banda Aceh
Hermes Palace Hotel
Hermes Palace Banda Aceh
Hermes Palace
Hermes Palace Hotel
Hermes Palace by BENCOOLEN
Hermes Banda Aceh Banda Aceh
Hermes Palace Hotel Banda Aceh Hotel
Hermes Palace Hotel Banda Aceh Banda Aceh
Hermes Palace Hotel Banda Aceh Hotel Banda Aceh

Frequently asked questions

Is free cancellation available at Hermes Palace Hotel Banda Aceh?

Hermes Palace Hotel Banda Aceh provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What can I see close to Hermes Palace Hotel Banda Aceh?

This hotel is located in Banda Aceh, close to Aceh Tsunami Museum, Pasar Aceh Central, and Masjid Raya Baiturrahman. You'll also find Taman Sari Park and Museum Aceh within a short drive.

Will I be able to park at Hermes Palace Hotel Banda Aceh?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa available at Hermes Palace Hotel Banda Aceh?

There is a full-service spa available for guests to enjoy and services include body wraps, facials, massages, and mani/pedis.

Does Hermes Palace Hotel Banda Aceh include a casino?

No, Hermes Palace Hotel Banda Aceh doesn't have a casino.

Is there an indoor pool at Hermes Palace Hotel Banda Aceh?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hermes Palace Hotel Banda Aceh?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hermes Palace Hotel Banda Aceh have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hermes Palace Hotel Banda Aceh have a restaurant that serves breakfast?

Yes, Hermes Palace Hotel Banda Aceh serves breakfast for a surcharge at HERMES.

Does Hermes Palace Hotel Banda Aceh allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hermes Palace Hotel Banda Aceh.

Does Hermes Palace Hotel Banda Aceh have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hermes Palace Hotel Banda Aceh?

The closest major airport to Hermes Palace Hotel Banda Aceh is Banda Aceh (BTJ-Sultan Iskandar Muda), which is 10.2 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Hermes Palace Hotel Banda Aceh?

No, there aren't any guestrooms with balconies at Hermes Palace Hotel Banda Aceh.

Reviews

Hermes Palace Hotel Banda Aceh Reviews

7.8

Good

8.0/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 11 out of 30 reviews
Rating 8 - Good. 7 out of 30 reviews
Rating 6 - Okay. 9 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great service personnel
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family

Busy Old Hotel

old hotel with smelly and too crowded alot of event happen in this hotel
Stayed 2 nights in Dec 2021

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good, even it's old hotel but good maintained. Parking space is small, so it's a little drawback
Stayed 1 night in Jun 2021

8/10 Good

Ramlan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the soft n firm bed n pillows, very restful
Stayed 3 nights in Sep 2019

6/10 Okay

Dene

Liked: Cleanliness, staff & service, room comfort

The fun police have been to visit

Still the best hotel in Banda Aceh but unfortunately a few changes have taken place since my last visit. The spa has been closed down and it is no longer possible to get a beer by the pool - or anywhere else for that matter! As for the pool, if you want to swim you'll need to do so fully covered.
Stayed 1 night in Sep 2019

4/10 Poor

Pierre

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Wouldn't come bacj

Very few staff speaking English (or French). Bad WiFi. Slow service, lack of knowledge of menus in restaurants. Strict implementation of sharia law even within the hotel
Stayed 1 night in Aug 2019

10/10 Excellent

KEON, Busan, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities are Clean and Nice. Good wi-fi service and food Easy to find. Mart is near
Stayed 2 nights in Nov 2018

10/10 Excellent

SAPIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel with cold beer

best hotel in Banda Aceh. You can also get a cold Bintang! Breakfast is fantastic too.
Stayed 1 night in Mar 2018

6/10 Okay

Salman, Qatar

Liked: Staff & service

Currently one of the better hotels in Banda Aceh

Recently I stayed for the second time at this hotel on my business trips to Banda Aceh. I am told that this was one of the better, if not currently the best hotel in Banda Aceh. It is busy most of the time with events and functions. The staff are friendly and eager to please the guests. There is a good opportunity to improve the management and train the staff, and bring this hotel up to 5 star standards. Overall it was a good stay.
Stayed 3 nights in Feb 2018

4/10 Poor

Sulayman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมดี

โรงแรมดี ตั้งอยู่ห่างจากกลางเมืองประมาณ 5 นาที ห้องสะอาด มีผลไม้ให้ฟรี พนักงานเป็นมิตร มีสระว่ายน้ำสะอาด สำหรับเด็กและผู้ใหญ่ อาหารเช้าบุปเฟ่ต์อร่อย หลากหลายเมนู ตอนค่ำสามารถเดินไปกินมื้อค่ำจากร้านอาหารนอกโรงแรมได้
Stayed 1 night in Jan 2018

4/10 Poor

Robert (MRT), SG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Toilet not working well

No hot water Water not flowing away- bad flooding Air cond not cold No hand towels Wasn’t that bad the last time we stayed
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect luxury hotel

We stayed 8 nights at this hotel. Staff excellent, service excellent, cleanliness excellent, bed super comfy, good wifi, restaurant food and breakfast very tasty and wide selection of Indonesian and wide selection of Western food. Room service/restaurant food very overpriced for what it is - better to go to try the other local restaurants around Aceh - tastes more authentic and price is half. Swimming pool great for children very shallow water. Large pool area attached for adults.
Stayed 8 nights in Dec 2017

8/10 Good

Kohl E Jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Duma Evi

Liked: Cleanliness, property conditions & facilities

The first time stay at Hermes

At night a lot of voice make me cant sleep very well.
Stayed 1 night in Dec 2017

6/10 Okay

johan, singapore

Liked: Room comfort
Disliked: Property conditions & facilities

Accommodation not according to booking

No interconnecting room .mini fridge not working room amenities not up to expection. Hotel not praticing good PR for guest.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveler

Disliked: Room comfort

average hotel, wifi connection not good

far enough from city center, culinary area and souvenir, the position is in the suburb of Banda Aceh
Stayed 2 nights in Nov 2017

6/10 Okay

E, Australia

Disliked: Cleanliness, property conditions & facilities

The Herpes Palace

This is the least worst option in Banda Aceh. The restaurant is fine while the room is somewhat clean.
Stayed 8 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Mr K, Cairns Far North Australia

Liked: Cleanliness, staff & service, property conditions & facilities

SUPPOSED TO BE BEST HOTEL IN ACEH ALONG WITH PADO

Generally good little bit run down , very friendly staff although not many speak good english . Expensive by Aceh standards $4.50 for a coke when across road a whole meal is $2.50 Internet is poor so dont expect to do business here you can just get FB to work , but overall standard was good , very substantial buffet breakfast included and big pool , also some Fox tv , they tried hard and overall we were happy
Stayed 5 nights in Jun 2017

10/10 Excellent

niezam, my, alor setar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!!! Nice place to stay!!! Nice breakfast!

Stay for 4 days 5 night. Large room. Free + unlimited data + devices of internet. Very nice hotel staff. Children enjoyed with the pool. Live music on night. Great food. You can eat hotel food at restaurant price. What else uh?? So many good thing here lah!!!

8/10 Good

Herwandi

Liked: Cleanliness, room comfort

Clean rm,clean toilet and pleasantiful Acehnes stf

Good stay, quality food and reasonable price but slightly on the upside. Catering staffs we excellent and cordial. Menu is wonderful One drawback is the wifi in room is wanting.

10/10 Excellent

Margaretta

Business traveler
Liked: Cleanliness
Stayed 2 nights in Feb 2025

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