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The Cross Keys Hotel

3.0 star property
Adults-only inn in Castle Douglas with free parking

Choose dates to view prices

Photo gallery for The Cross Keys Hotel

Exterior
Interior
Bar (on property)
Economy Double Room, Ensuite | 1 bedroom
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking included
  • Free WiFi

Explore the area

View in a map
High Street, New Galloway, Castle Douglas, Scotland, DG7 3RN
  • Place, The Lane
    ‪9 min walk‬
  • Place, Galloway Forest Park
    ‪9 min drive‬
  • Place, Lock Ken
    ‪12 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | 1 bedroom

Standard Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Ensuite

Economy Double Room, Ensuite | 1 bedroom

Economy Double Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | 1 bedroom

Superior Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite | 1 bedroom

Standard Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite | 1 bedroom

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Castle Douglas

The Cross Keys Hotel places you within a leisurely stroll of Gills Loch and The Lane. The 10 rooms at this 3-star inn include electric kettles and TVs.
View more Inns in Castle DouglasOpens in a new window

What's nearby

  • The Lane - 9 min walk - 0.5 miles
  • Galloway Forest Park - 9 min drive - 6.5 miles
  • Lock Ken - 12 min drive - 8.7 miles
  • Dumfries Ice Bowl - 40 min drive - 29.1 miles
  • Dalscone Farm Fun - 41 min drive - 31.5 miles

Getting around

  • Glasgow International Airport (GLA) - 106 min drive

Restaurants

  • ‪The Ken Bridge Hotel - ‬17 min walk
  • ‪The Clachan Inn - ‬4 min drive
  • ‪The Smithy - ‬2 min walk
  • ‪Kitty's Tearooms - ‬1 min walk
  • ‪Cross Keys Hotel - ‬1 min walk

About this property

The Cross Keys Hotel

Adults-only inn in Castle Douglas with free parking
At The Cross Keys Hotel, guests have access to free WiFi in public areas. There's free parking if you drive. A multilingual staff is on hand to help with luggage storage, and offer sightseeing advice. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
For entertainment, guests can expect to find TVs. Other standard amenities include electric kettles and wardrobes or closets. Housekeeping is not available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Front of property
Ernespie House Hotel
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 68 reviews
$125 nightly
The price is $151
Nov 18 - Nov 19
Total with taxes and fees
Ernespie House Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Breakfast available for a fee

Conveniences

  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Heating

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Food and water bowls are available

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 4:30 PM—-11:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • The inn can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • There are no elevators.

Property is also known as

Cross Keys Hotel Castle Douglas
Cross Keys Hotel Castle Douglas
Cross Keys Castle Douglas
Hotel The Cross Keys Hotel Castle Douglas
Castle Douglas The Cross Keys Hotel Hotel
The Cross Keys Hotel Castle Douglas
Hotel The Cross Keys Hotel
Cross Keys Hotel
Cross Keys
Cross Keys Castle Douglas
The Cross Keys Hotel Inn
The Cross Keys Hotel Castle Douglas
The Cross Keys Hotel Inn Castle Douglas

Frequently asked questions

What's there to see near The Cross Keys Hotel?

This inn is located in Castle Douglas, a short 11-minute walk from The Lane and also 11 minutes on foot from Gills Loch. You'll also find Roods Loch and New Galloway Golf Club less than a mile away.

How much does it cost to stay at The Cross Keys Hotel?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at The Cross Keys Hotel on Nov 18, 2025 start from $116.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Cross Keys Hotel?

Yes, self parking is offered for free at the inn.

Does The Cross Keys Hotel have a casino at the property?

No, The Cross Keys Hotel doesn't have a casino.

Is there an indoor pool at The Cross Keys Hotel?

No, there is no indoor pool at this inn.

Are there hot tubs at The Cross Keys Hotel?

No, this inn doesn't have a spa tub.

Does The Cross Keys Hotel have a restaurant with a breakfast menu?

The Cross Keys Hotel offers breakfast for a surcharge though there is no restaurant.

Are there connecting rooms at The Cross Keys Hotel?

No, this inn doesn't feature connecting guestrooms.

Can I book a room with a balcony at The Cross Keys Hotel?

No, you won't find guestrooms with balconies at The Cross Keys Hotel.

Reviews

The Cross Keys Hotel Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 26 out of 57 reviews
Rating 8 - Good. 21 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 4 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

Reviews

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Shelley

Business traveler
Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good find

Nice little place at a good price as we were going to The Open at Troon. No services in the village but next village has a great food pub and hotel that does decent pub Faye. when we visited the hotel bar and restaurant was closed for refurb but they did do a good breakfast
Stayed 2 nights in Jul 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Lorna

Liked: Cleanliness, staff & service, room comfort

Adequate for a short stay,

A former coaching house with very friendly owner, Susan. Perfectly adequate for a short stay. We know the area well and did know in advance that it’s not “Castle Douglas”. Others travellers should be aware!
Stayed 1 night in May 2024

4/10 Poor

Fiona

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Katrina

Traveled with family and small children
Disliked: Amenities
Very old needs updating staff/owner not friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Katrina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly
Stayed 1 night in Sep 2023

4/10 Poor

R

Business traveler
Disliked: Staff & service
no food on service or breakfast on offer, tele was to small.
Stayed 2 nights in Aug 2023

10/10 Excellent

Willie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2022

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and peaceful

The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Stayed 3 nights in Sep 2022

8/10 Good

Tracey

Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Hidden Gem 💎

Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Stayed 4 nights in Jun 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight in New Galloway

Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
Stayed 1 night in Sep 2021

10/10 Excellent

Melvyn, Market Drayton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a beautiful town. Very quiet at night. Friendly staff.
Stayed 1 night in Sep 2021

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - thank you

Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Stayed 1 night in Sep 2021

4/10 Poor

Alexander

Business traveler
Disliked: Staff & service

ross Keys

Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Stayed 1 night in Jan 2020

6/10 Okay

Ann

Liked: Staff & service
Disliked: Room comfort

New Galloway

The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful. Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel under the impression it had a garden as advertised “not true” We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night For your info the hotel is for sale! Kind regards Ian Bottomley M 07870686955
Stayed 4 nights in Aug 2019

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

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