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Grand Jatra Hotel Balikpapan

4.0 out of 5.0

Recent guest reviews

Location hotel not far from Balikpapan International Airport. Central Balikpapan. Near Balikpapan Supermall and Pentacity Mall. We stay for 2 nights. Good rooms but I thinnk Management hotel must be renovation like doors, wall, sofa. Standart taste food from room service but too expensive. Breakfast variation standart.

Still a good hotel despite coming of age but check-in staff needs to be replaced. All of them. 45 min check-in at 3.30pm with excuse of late checkout is unacceptable. Complete chaos between reception, room checkers and other service personnel. It's a sad record for check-in. I hope the management can fix this by training or replacing staff as otherwise this will have been the last time I stayed in this hotel.

A good hotel, close to shops, taxis, food and the airport. Helpful and friendly staff. Checkin could be better as there is often a wait while rooms are made ready or cleaned. Overall a very nice stay.

We had stay for new year eve at this hotel, we got gala dinner party at ballroom which is very entertaining for our children who likes cartoon characters so much, thanks to reception staff Mr Robby, Mr Rafsan, and the lady with Trainee name tag, for the information to enjoying fireworks display from poolside

At 4 pm rooms still not ready (we booked 3 rooms and requested for connecting room - which is not available). We got the rooms around 5 pm and no towels! I We finally got the towels at 7 pm after 3x requests! We understand this is high season, but Hotel should anticipate in advance. Just because the previous guests can pay penalty for late check-out, it doesn't mean that the next guests should sacrifice for waiting (we have the right for check-in at 2 pm as per hotel policy!). Hotel must be strict not to allow for extend if the Hotel is full.

Coming back to this hotel again, still the best hotel in balikpapan. Facilities and services was good as before, clean and tidy room, friendly housekeeping and receptionist staff. Always Love this hotel

I have stayed at Grand Jatra a couple of times this year and have had very good service on both occasions. First time I stayed, I was given room close to the karaoke lounge so I couldn't sleep well on the first night. Second time I asked for a room far from the same lounge and that area was very quiet. Reception was good and they were willing to keep my luggage before check in time. I just wish that they were willing to let me in to my room if it was ready so I could freshen up before going to work. Room was spacious and fairly clean. Bed needed replacement as it wasn't as comfortable, including the pillows. Towels in the bathroom also need replacement as they are getting very old and worn out. Some areas of the shower, especially corners needed better cleaning. Restaurant is good with nice local and western style food.

This is my first time to stay here for business purpose. Ms Hanny as cluster sales include Ms. Sari very friendly & helpfull during my stay. I just got my dinner in J Cuvee lounge & bar - Tom yam & Nasi Goreng Buntut - It's sooooo Delicious, highly recommanded for both menu. Good Job Chef 👍👍. Really enjoy my dinner with life music, singer & pianist as the entertainment😍. The hotel attached with the mall. Absolutly will be back to this hotel 😉👍

I got this hotel because my company choosed it for me, once a week i was stay in this hotel, thats why this hotel feels like my second home. Facilities and services was very great, especially receptionist staff they are always helpfull and very friendly.

I had a stay in one night upon my leisure trip 3 days itinerary at Kalimantan. I prefer this hotel due to the location and attached to the mall. Which is simplify me to get all that i want. The room was good view and wonderful ambience for breakfast. Fantastic!

Jl. Jenderal Sudirman No. 47 Balikpapan East Kalimantan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Grand Jatra Hotel Balikpapan places you next to E Walk and within 2 miles (3 km) of Plaza Balikpapan. This 215-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. Located centrally in Balikpapan, it's also near Bekapai Garden and Monument Perjuangan Rakyat.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


The 215 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 42-inch TVs with satellite channels. Bathrooms offer free toiletries, bathrobes, and slippers. Safes, phones, and desks are also available.

Property features

Grand Jatra Hotel Balikpapan features a full-service spa, an outdoor pool, and a fitness center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

59.0% of guests recommend this hotel

Total of 344 reviews