Ubud Green Resort Villas4.0 out of 5.0
Recent guest reviews
Upon our arrival, the hotel provided us with a cell phone during our stay in Ubud Green, and they have a great service which is wherever you are they will pick you up back to the hotel. In addition to the free shuttle bus service every 2 hours. Very great staff with excellent services. A good, quiet place for honeymooners.
We spent 3 nights at Ubud Green, and would not return again. I hate writing negative reviews but if I think it is fair to do so, I will not hesitate to help other people make decisions about their holiday. When we arrived, our room was not yet ready (even though check in was at 2 and it was already 2.15), we were given the option to sit in the reception or go up to the restaurant. As we had multiple bags that were sitting out the front and we're not keen to leave them alone we opted to stay with our bags and wait for the room. When we're taken to our room, we were shown around and we're pretty exited about the views but unfortunately that's were the excitement stopped... Once the staff left we looked around and noticed the amount of ants that were crawling in one big line from the window to behind the painting through to behind the TV, there was also a similar ant line on the opposite side of the wall by the kitchen. Now I understand that Ubud is in the tropics and bugs are just a thing, but surely measures can be taken to stop them coming inside like that on such a large scale. The couches were comfy but they had a fair few stains on them making them feel uneasy to sit on. We went to unpack in the main bedroom and we're greeted by a dark mouldy damp smelling room and bathroom that had dirt and mould on the sliding door and floors. The sliding door between the bathroom and bedroom would also not fully close meaning bugs and warm air could come in and out through the gap. Glassware and dishes looked like they had just been rinsed with water and there was a lose tile in the kitchen that rocked anytime you walked on it. Our sheets were also never changed, they would just turn the sheets around so the next night your face was sleeping on the sheet section that your feet were on the night before! The pool was amazing but a little cold to use when the sun is not directly on it, the views from the pool we're next level amazing. Again, being in the tropics there were a lot of bugs in the back area and some massive ants that covered the deck fully surrounding the pool so jandals we're a must at all times and you couldn't leave your towel on the chair without multiple ants attacking it. We decided to venture out on our second night using the shuttle service provided by Ubud Green to a restaurant around and we're quoted 55,000 IDR each way which we thought was very reasonable. We were given a cellphone to call them back on when we were ready to be picked up, everything seemed pretty straightforward. When we called reception to organise a pick up both my husband and I spent the next 10 minutes passing the phone back and forth trying to organise the pick up with reception as he kept quoting us 80,000 IDR which we explained was not what we originally quoted. Eventually we said please just pick us up and we can discuss the price in person back at the hotel. The staff at reception told us when we arrived that his friend had originally quoted us the wrong price and they would let us pay the 55k each way but would have to pay in cash on the spot. Didn't seem fair to be penalised for there miscommunication but we payed it and walked away. The next day we decided to use the free shuttle service to Ubud Palace thinking that since it is time scheduled it may be easier than the night before, we were wrong. The return shuttle was scheduled for pick up at 2.25pm at Ubud Palace, we called reception at 2pm to make them aware that we would waiting for that shuttle. We turned up at 2.15pm to make sure we wouldn't miss it and at 2.25pm we watched the shuttle coming from the end of JL. Monkey Forest and turn right up JL. Raya Ubud completely missing us for pickup. We figured the next one wouldn't be far away but 45 minutes and 2 phone calls later we were told the driver was stuck in traffic and basically if you don't like it, find your own way back. On our last night we decided to stay in and have a quiet one and order some room service for dinner. My husband and I spent time going through the menu, excited and hungry to eat. We called to make the order and after asking for the second item, we were quickly rejected with a 'we don't have chicken today'. 3/4 of what we planned to order was chicken and half of their menu was quickly eliminated by not having this option. I walked up to reception to ask what was going on and they had no idea, they called restaurant and found out the chicken supplier never showed up. Surely they have a Plan B for situations like this? Apparently not. I told them that it was not good enough considering how remote their accomodation is. I was basically given shrugged shoulders and given a 'too bad' look from the man behind the desk and offered a 55k shuttle to town. By this stage, my rage (and hunger) was building and I was over dealing with any of the staff. My husband and I left the place and walked up to the next resort to eat at their restaurant, where might I add we were treated like actual guests and paying customers. When we got back to our room, an envelope was sitting on door. Enclosed was a farewell letter, our final bill and a comment card. The welcome letter had out of date information on it (stating that 200k departure tax per person is required at the airport, which is no longer correct as it is now included in the airfare). I spent time filling in the comment card which reception never took from me in the end so was a waste of time completing. In the end we were itching to leave Ubud Green and never look back. When we went to hand the keys over to reception I was not asked how my stay was or offered help with my bags, instead I was told to wait until his friend checked our room for extra charges which took over 5 minutes. This for me was the final nail in the coffin and another reason to never return or recommend Ubud Green to anyone. Considering the price to stay here, I would compare elsewhere first and there are so many other great options. Ubud Green, this was supposed to be a relaxing end to our holiday and it was the complete opposite. I wish we never left Seminyak. This is not good enough and I would seriously consider how you treat paying guests in the future.
Following 25 hours travelling arriving at Ubud Green was a pleasant experience. Staff were very helpful and we took a half day tour from the hotel which I would recommend. Rooms need a bit of updating and some oil on the sliding doors wouldn't go amiss but the overall experience was a good one..
The villa was nice, but not exactly 5-star luxury. The pool was ok, but the sunbeds was uncomfortable, dirty and full of bird droppings. Service was mostly good, but some of the staff needs better training. Not top value for money, but good for a couple of relaxing days. PS! You should expect some insects and frogs when you stay in the countryside on a tropical island :)
An excellent stay at ubud green hotel. We loved everything about the hotel and the area. It was on a very quiet side of the city, a great place for morning walking or jogging. An excellent view of the rice fields from the back, a quiet street from the front. It was all surrounded with green. Greatly friendly staff and very welcoming. They offered us a good pick up from the airport and available transportation methods of a reasonable prices. They have their own free shuttles to the center of town. Food was good and the restaurant has a very nice view. We were there in our honeymoon, our room was romantically arranged and we had been offered a nice chocolate cake treat 😍
We stayed for one night for our honeymoon. Our villa was a two-storey villa with two rooms (convenient for families), but we only used the room downstairs. Very beautiful place, spacious room, delicious breakfast overlooking the resort. Our rate also came with a complimentary 15-minute massage. Really good. It's quite far from Ubud center so we availed of their shuttle service as we wanted to eat out for dinner. The hotel provided us with a mobile phone so we can contact the driver if we wanted to be picked up already at the appointed pick-up points. Upon check out, we requested the staff if it is possible that the shuttle can drop us off at our next hotel in Ubud center and they gladly accommodated us. Thank you!
My Wife and I spent 3 nights in Ubud Green for my birthday and we had a fabulous time. We were greeted by the very friendly staff and treated like VIPs throughout the stay. The villa we stayed in is very spacious with a jacuzzi, private pool, separate living and dining rooms. The infinity pool is elevated and faces the padi terraces and it's very refreshing for the soul to wake up to the view every morning. The food is also good and beautifully presented which makes it more appetizing. The service is top notch. Do make time for the massage especially after shopping in the town nearby. The setting is serene and very relaxing with birds singing and soothing balinese music. An excellent get away from the hustle and bustle of hectic city living. 👍 Stephen & Jane Singapore
A very pleasant awaited us It was our second visit to this beautifully landscaped resort. We were treated to their anniversary celebrations Wonderful visit So good to see the working paid fields, which is the resort very own & listen to the call of the night while having a night cap. Be back again soon
Ubud Green gives you a foretaste of what it feels to be in nature, with rice-padi field at the villa backyard. You can also see the sky full of stars as the resort is dimly lit, spectacular scenery to enjoy. Facilities are well-maintained, ambiance of the resort is very good as you can enjoy sounds of nature all day. Additional-bed provided in villas with living room. Service of staff was very good and they were always going the extra mile to ask the guests if they needed any other help.Its also my 1st time staying in a resort that gives two 1.5L mineral water bottles making sure guests stay hydrated. They do replenish two 1.5L mineral water bottles every time they make-up the room so you do not have to worry about not having enough water. Dining at the Firefly Restaurant is very different from other resorts as they prepare freshly-squeezed juices and freshly-made food on the spot according to orders. The front desk also provides guests with a mobile phone upon check-in, allowing guests to call the front desk for the resort shuttle service if you need one. The resort spa service is excellent as the spa therapists are well-trained and will make guests feel more relaxed and re-energized during their stay!
I love the lush greenery and space in this villa resort. The serenity and charm comes from the beautiful landscape and thoughtful layout of each villa - one is simply blocked out of all the hustle and bustle when inside the villa compounds. The rooms are tastefully furnished and provide lots of comfort and privacy; the staff are attentive and helpful. I love the spa... it is really tranquil with the music and beautiful setting and the therapists are also well trained. The food served at the restaurant is simple yet delicious. I enjoy eating at the café overlooking the trees and green fields. I truly enjoyed my stay there and hope to be back again soon.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Ubud Green Resort Villas is located within a mile (2 km) of Puri Saren Agung and Ubud Traditional Art Market. This 16-room, 4-star villa welcomes guests with free breakfast, a full-service spa, and free in-room WiFi. It's also close to Ubud Royal Palace and Pura Desa.
Free breakfast is included with your stay. Enjoy a leisurely bite to eat at Fire Fly Cafe, the villa's onsite restaurant. Order from room service to satisfy your hunger without leaving your room.
All 16 air-conditioned villas provide refrigerators, minibars, and coffee makers. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Bathrooms offer rainfall showers, free toiletries, and bathrobes. Other standard amenities include free bottled water, ceiling fans, and safes.
A full-service spa, a rooftop terrace, and free WiFi in public areas are featured at Ubud Green Resort Villas. You can take advantage of free parking, along with an airport shuttle for IDR 600000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa villa include free use of bicycles, free newspapers, and laundry facilities.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 493 reviews