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Sheraton Bali Kuta Resort

5.0 out of 5.0

Recent guest reviews

Stayed in this hotel for 4days and really enjoyed this beautiful resorts. It has two lovely swimming pools, fully equipped gim and wonderful massage centre. you should experience traditional balinees massage. Spread is good for Breakfast and staff are friendly.

As we had a late evening flight I researched how we could spend all that time after an 11am check out from villa in Canggu. Fortuitously I discovered the Sheraton Hotel - Kuta Day Pass. It was great value including a welcome drink, a delicious lunch in Bene Italian restaurant and transfer to the airport. We arrived to a welcoming gong, and some smiling young girls doing a welcome dance. Checking in for the day was a slow & serious business in a large open cavernous area however we were entertained by an Indian gentleman going loudly ballistic at the unruffled staff. We eventually found our way to the pool area and had to explain to the bewildered staff what we were doing there. Settled in we were offered a menu to choose our welcome cocktail - anything from the menu we were told, anything? I asked eyeing off the Champagne - with memories of lemon cordial being offered as the 'welcome cocktail' at the Sanur Mercure. Anything she replied - however decided to should go and check, returning and said yes anything madam - so we all gleefully ordered a glass of Champagne thinking what a marvellous idea it was to come for the afternoon to this wonderful hotel:-) Our glee was short-lived however as we could foresee the news our young lady was going to deliver as she walked towards us sans drinks. So sorry - beer or soft drink only ( I think spirit with a mixer was included too). We had a relaxing time sitting around the pool until time for our 3 course lunch at Bene. The restaurant was very nice and the meal was truly delicious and beautifully served - however as we began to eat - several employees began to move and stack all the tables and chairs that we weren’t taking up around us. A few of them apologised as we would look around meaningfully however it didn't’ stop them and truthfully it was so ridiculous it became amusing. The hotel is well situated across the road from the beach, and almost next door to the Discovery Mall. We had a nice afternoon around the pool until - more setting up began! This time it was for the Free Flow Martini Seafood Buffet Dinner ( Friday night). We were advised we could no longer sit a table as it would be required for the Buffet Dinner guests. After much to-ing and fro-ing it was agreed we could stay until the table was required ( my husband is unable to sit on the low pool lounges). As this was the only food / meals available not sure what the hotel would have provided if we had selected the dinner option as well. Requiring a shower I asked about using the spa facilities as advertised - however I was refused and was directed to the pool shower - very basic no towels ( though I found some on a trolley around the corner and helped myself) no soap etc & unisex shower. My sons & husband had much more luck clearly asking the right person as they had a lovely shower in the spa including being given warmed towels. We went out of the hotel for dinner - well we had to as nothing available at the hotel. Arriving back in time for our nice air-conditioned transfer to the airport. Definitely will take this option again. It’s a great spot across from the beach, and near shops for any last minute shopping plus lovely spot to watch sunset. Staff were helpful & friendly - exceptions when it got messy were amusing rather than upsetting due I think to lack of training re Day Pass guests.

Hotel was located in a convenient area near the beach and the market. Came here to celebrate my friends birthday. My friend posted a video on Instagram and the hotel seen I️t. We returned to the room to a surprise. They decorated for my friends birthday. The customer service here is great. Thank you for making this trip special. We will definitely return to this property. Thank you to the front desk and house keeping. We appreciate everything. Thank you Sheraton!

The hotel is right in Kutta , which is main town. It is crowded but one also has shopping area close by. It is right across beach, so access is very easy. Being on South side of Island swimming is restricted .closer to airport ( 20-25 minutes) Friendly staff. front desk always there to help you. Has a mall right below.good spa facilities. Good restaurant and great breakfast.Rooms are spacious and have amenities.

As frequent visitors to Bali, my wife and I are not necessarily big fans of Kuta. Regrettably it has become increasingly trashy. Choosing to stay a few nights at the Sheraton Kuta was therefore not an easy choice for us however our short three night stay exceeded all of our expectations and the choice was thoroughly vindicated. Some of the obvious attributes of the hotel include being in close proximity to the airport (without the noise), effectively beachfront, generous sized rooms with large terraces and being relatively new opened in 2012. Wifi was fast, free and incredibly easy to access across all areas of the hotel. Overwhelmingly however the most impressive feature of the hotel were the quality and service orientation of the staff. Without exception from housekeeping, security at the entrances, restaurants, front desk etc everyone impressed with smiling greetings remembering my name and a nothing is any trouble attitude. It seems unfair to identify any specific staff however special mentions demand to be given to the VIP manager Ms. Ling Sia who made my wife and I feel especially privileged and made such a fuss of a special occasion together with Eka and Buda not to mention of course Widi at Feast.

Brilliant in all respects .... very nice utilization of available space and is way bigger than it looks. Quite an imposing hotel right there in Kuta , Bali. brilliant spread and quality of food , right from the breakfast. the swimming pool is very attractive as seems to be illusion that the beach is just next two. In fact the shore isn juist across the road

I realy comfortable stay at sheraton kuta because all of the hotel is realy good, services is excelent sheraton kuta near with kuta beach, all the staff is very kindly i recomend this wonderfull place when stay in bali

I had the pleasure of staying in this amazing hotel in the month of November 2017.Santika who works at the front desk was incredible-very cordial,professional and very helpful.Customer service was outstanding-and the spa is fabulous!!! Pool area is beautiful after long walks on the beach...Excellent experience once again!!! Thank you to the manager also! Will return!!! Aloha!

This is a lovely hotel with an amazing location. It may not be on the beach but the beach is just across the road. The people are very helpful and courteous They gave me a surprise for my birthday by decorating my room with balloons and cake. The food is very good especially the breakfast is delicious. As Kuta is a happening place, everything is accessible from here. But the only mood off was the check in. We arrived at 9am in the morning from Mumbai and had to wait for 3 hours as there is no check in before 12.

I had a serious problem when I arrived at the Sheraton at 7 pm last night. I had left my own hotel at noon, for what I thought was going to be an hour and a half run on the beach. I became completely lost. It was my first day in Bali, and I could not remember the name of my hotel. I had already stopped at eight five star hotels to ask for help. They were all too busy to help me, and blew me off with "good luck". When I arrived at the reception area of the Sheraton, Angga Karamoy immediately asked if he could help me. He gave me a dry tee shirt, a fresh towel and a bottle of cold water. As soon as I described my hotel, he knew which one it was and had a member of his team call my wife to let her know I was ok. He put me in a car and sent me on my way. I was a total stranger, but he extended great kindness, caring and hospitality to me. Sheraton has just gained a loyal customer due to the kindness of Mr. Karamoy.

Jalan Pantai Kuta Kuta Bali

Hotel highlights

  • Steps from Kuta Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown Kuta, Sheraton Bali Kuta Resort is next to popular attractions like Beachwalk and Kuta Beach. This 5-star hotel has 203 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Kendra Gallery and Kuta Square are a short walk from the hotel, which is near the airport.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Feast Restaurant specializes in international cuisine; Bene offers relaxing ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Sheraton Bali Kuta Resort's 203 rooms are air-conditioned and provide balconies or patios, minibars, and coffee makers. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, free toiletries, and bathrobes. Other amenities include free bottled water, safes, and ironing boards.


Property features

Sheraton Bali Kuta Resort features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for IDR 215000 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, Oceanfront

Full 2 | King 1 | Sleeps 3

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 3

Suite, Oceanfront

King 1 | Sleeps 4

Suite, Ocean View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1426 reviews