Puri Santrian4.0 out of 5.0
Recent guest reviews
Been looking forward to the last 6 days of my holiday here for a chill after visiting Borneo and Kula Lumper . This hotel could be amazing with a few tweaks . At check in I asked to be up graded and I would stand the extra cost , was told they were full as high season , showed to a deluxe room, mmm ok not brill but it will do, never slept a wink dogs barking alnight . Complained next morning only to be given a upgrade to club rooms ( thought they were full ) hotel lost out as I was willing to pay night before . Breakfast ok but not brilliant . Location is nice . Booked for there Thursday Bali night , turned up NO BOOKING , waited 20 mins to be seated and not even offered a drink , placed at the side of the stage with a light blocking the view , after fetching food , was told are table found and would we like to move , to little to late . Don't want to be negative as that's not me if you read my other reviews, but with the right management this place could be great , club room pools hardly in the sun . You can hear your neighbours in adjoining rooms . Wont let this place spoil my holiday but wouldn't stay again , shame really.
Samurai is a quiet part of Bali. The Piri Santrian is one of a number beach front hotels that provide excellent facilities. No real night life or hotel entertainment.Eating out on an evening was enjoyable with 2 x 3 course meals with drinks on average no more than £20. Along flight from UK but if you want a quiet ŕelaxing time then this hotel and Sanur is the answer. One negative is the adjacent property Has a large number of dogs who regularly fight and bark which can be very disturbing.
What's good my TripAdvisor peeps! First of all, let me clear up the question of building works as it seems everyone is asking about it. There IS building works being done (we visited June - July 2017) and our room was located directly behind the works however there was no disturbance to our holiday, in the evening nothing was being done to the works so you couldn't hear and in the day when the works were being carried out you could hear when you were directly outside but couldn't hear a thing in your room - same for the pools. But who cares about that cause you ain't gonna be spending your day standing out of building works. I must add also that the works that were being done were hidden by a white wall so they weren't an eyesore either. Hopefully I have cleared some misconceptions up about the work site. So i'll smash out my review shall I? We traveled as two couples from the UK. Firstly when you arrive you get greeted with some really cool Balinese architecture which gives the hotel a real nice feel. When we were checking in we were welcomed with a complimentary drink (strawberry tea for all you drink enthusiasts out there). There was a little mix up with what guests were staying in what room but they sorted it straight away. They put the 2 lads in 1 room and our girlfriends in another & hey ho I'll try anything once but my girlfriend wanted us to share the rooms as originally planned (as couples) The rooms were quite spacious and nice (a bit dated, if I had to fault them) but otherwise good. We had only had one functioning plug in the main room and one in the bathroom (but as a savvy top traveler I took an extension cable, so that didn't bother us too much) There were a few other little niggles that were wrong with the room i.e.lights not working but they got sorted when the rooms were cleaned. The pools were nice and they still had the Balinese theme following throughout the hotel. The hotel staff are really friendly and relaxed - we made friends with one of the recreation staff and he was super nice. We never ate at the hotel so I can't comment on the food - however I do know the prices were quite expensive especially when you can walk out of the hotel down the beach and find a number of beach restaurants that serve amazing food at amazing prices however this is a hotel review not a what beach bars in close proximity are good review. The location isn't bad however we found most of the restaurants and bars shut quite early, however the sister hotel the Griya Santrian seemed to be in a better location. I'm cutting this review short as my manager walked in. All in all great hotel and I would come back in a heartbeat. Cheers boys, girls, ladies and gents. Keep it real
I could have written a lot about the hotel experience, but everything i really remember after returning home is the experience of being accused of stealing when checking out. We sorted out our remaining bill, and proceeded to meet up with our driver in the parking lot. As the car was starting to leave, an angry looking guy (the big guy who also picked us up at the airport before our stay) pounded on the car and demanded for it to stop. He then accused of us stealing bath robes, and demanded for us to go to the reception in a very aggressive way. This was surprising to me, since there had never been any bath robes in our room. To avoid escalating the situation, i walked to the reception, and told them that we had never had any robes in our room. The guy at the reception picked up the phone, and said something in indonesian. Apparently he must have found out that they made a mistake, because all of a sudden everything was ok. At this point you would have expected an apology but we got nothing, and the staff just continued with the things they were doing before. Looking through the reviews here on tripadvisor, this was not the first time that this has happened. I would never even consider staying here againg, and i would recommend everyone to stay far away from this horrible place.
It started with the check in procedure which took a long time and no explanation was offered. My husband was at the desk while I was waiting with a 2yr old sleeping in my arms in a couch at the lobby. Finally they declared that the key is lost and will get a new one made. The room is small and we saw an earthworm in the bathroom. We got 2 single beds inspite of specifying king bed requirement in our booking. It was handled by joining the 2 beds and it was done well. The AC made a of noise at night and started leaking from morning . 2-3 visits were done to fix it. Meanwhile we got the keys in about 3 hrs and a adapter which they had run out of at check in time. The wifi here is extremely poor and sporadic The person at check in - ceck out did not have a smiling face. Other people we met were nice. After 4 days of stay we could not get connected to a single face or name unlike Alam puisi where they connect with you instantly May be its the number of rooms (200) they have but i have stayed in hotels before bigger than this and still had a charming experience with the people servicing us. Coming to positives. Excellent location. Easy beach access. Multiple swimming pools. Multiple restaurants. Beach accessories clean and sufficient in number. Good and varied breakfast spread
We stayed in new premiere deluxe room. The room is clean and spacious. Comnection to wifi in room is good. It has private pool only for new premiere deluxe wings guests. The hotel has a private access to beach, with great beach scenery and a lot of sun bed to laidback in beach that will be a plus point. The hotel also provide floating beach bed. Environment in hotel is laid back with a lot of trees so it is enjoyable to walk around the hotel. What could be improved is breakfast since it is standard and boring. Also the service is standard, not bad but could be improved to make guess really feel be taking care of
We really wanted to love the Puri Santrian, but they just got so many little details wrong that it just got on our nerves. Here are the pros and cons: Pros: - The location is great, right on the beach, and is walking distance to lots of wonderful restaurants and activities. - The rooms are really spacious and the 4 pools are nice. The Club Level pool is especially peaceful and beautifully landscaped. Cons: - Parts of the rooms aren't very clean. While arranging the mosquito net, we saw that the top of the banisters above our bed were caked thick with years of accumulated dust. It was really nasty. Plus the bathtub had someone else's hair in it, and sand. - The WiFi drops CONSTANTLY and is crazy-slow, which is super annoying. You walk out of your room, you have to log in again. You go to breakfast, you must log in again. You wake up in the morning, got to log in again. And don't even think of trying to stream a podcast or you'll get the spinning wheel forever. Come on, that's just unacceptable for a modern hotel. - The in-room shower stalls are oddly small and poorly designed. - Poor poolside/beachside customer service. Sitting on the lounge chairs by the pools and beside the beach, no one ever came by to take food/drink orders. We couldn't even find anyone to order from when we went looking for someone. - Breakfast is pretty weak. Their buffet isn't very good. They've got the requisite egg station with the basic offerings, their bread and pastries offerings are bland, their juices are sugar-sweetened and taste more like Tang than real fruit juice. - Their room keys are huge wooden nuggets. The tangerine-sized carving attached to the room keys is just annoying - you can't put it in your pocket since it's huge, so every time you leave the property or return, you've got to wait in line to drop it off/pick it up. - Room towels are a bit old and ratty. We'll be staying elsewhere next time we go to Sanur. Too bad - their location and their grounds are pretty at the Puri Santrian, but they just get too many details wrong.
We had a Premier Deluxe room, which was beautifully maintained and well situated to access one of the three pools. Wi-Fi in our room kept dropping out - very annoying. Breakfasts were good, although perhaps not enough staff were allocated to cook eggs and omelettes, resulting in quite long waits. Perhaps we arrived at the wrong time. The beachfront location is excellent. However, the hotel had somewhat of an obsession with towels. At $250 US a night, you would think that management would not really care about losing a $3 towel from time to time. Striped towels were issued for the beach and main pool, and blue towels for the pool near to our room. When we wandered back from the beach to swim in the near pool, the attendant made us swap our striped towels for blue towels. However, the borrowing card remained with the first attendant. We caused some consternation the next day by returning our beach towels to the 'blue towel' attendant's booth, and when (on request) I returned them to the correct booth for beach towels, the attendant could not find our entry in the towel borrowing sheet! However, I did manage to retrieve our towel borrowing card. Who knows what our fate might have been on check-out if we did not have our towel borrowing card ? I wondered whether towels such a problem that the hotel needs to have those bureaucratic measures in place.
If you are a family with young children avoid this hotel like plague. In this hotel kids are unwelcome. They have kept old rooms for family with kids and in new sections and pool kids are not allowed. The old rooms are full of issues. We booked 7 rooms and all of us suffered. And the management was happy to tell us they can't do anything and we can't stay in new part of hotels because we have kids. 1) doors won't close properly 2) Sink and Bath tub are clogged 3) Any request you make on phone won't get to you before 1 hour and 2nd call 4) Toilet showers are low pressure and leaking in room 115 5) Flush in room 115 leaking 6) They have traditional keys for the room with a ridiculous massive keychain, if you lose they keychain they charge you 20$ and this is not told in advance while booking 7) headboard on all bed had mold on it!! See the pictures! The restaurent staff was nice and food was good. If you book car from hotel they charge you almost twice more. And same car that Hotel will arrange for you, you book it from right outside for half the price. If out negotiate with hotel they will give you 50% off.
At our arrival we received the pleasant news to get an upgrade of our room: we had an executive room with balcony and the guests in this part of the hotel had their own private pool, which was a bit more quiet than the other pools. Spacious and clean room. Lots of choices during breakfast and possible to choose a table with seaview. Different pools, nice garden, very beautiful environment. Staff is very friendly. Quite pricey though. Disadvantage: for the wifi, you needed to log in every time you wanted to go on internet.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Sanur, Puri Santrian is a leisurely stroll from popular sights such as Pura Blanjong and British Honorary Consulate. This 199-room, 4-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants. On the beach, it's also near Consulate Agency of France and Honorary Consulate of Chile.
Enjoy the ocean views at Beach Club Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
The 199 rooms are air-conditioned and have an array of amenities, including balconies or patios, refrigerators, and minibars. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and safes are also available.
Guests of Puri Santrian have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 265000 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 2234 reviews