Puri Bunga Resort & Spa3.0 out of 5.0
Recent guest reviews
On first appearances, Puri Bunga is a stunning little resort with only 10 rooms, so you can pretty much guarantee a quiet, relaxing stay away from the noise and hustle and bustle of the main town of Ubud. However, due to the constant problems I had during my stay, they would have to make some SERIOUS changes with their staff. Training does not seem to be the issue, LAZINESS is the issue, particularly as my first 2 nights there, I was the only guest in the resort. Now, I’m a pretty easy going person and am not the type to complain, let alone leave a bad review, I’d rather just let it roll off the ducks back, but, honestly the last 5 nights of my holiday were ruined during my non refundable stay. I’ll keep it simple with a list of pro’s and con’s and let you be the judge, also, see the photos as proof. PRO’S Great room prices. It’s only about 10 mins on a bike or likely 20-25 mins in a car (due to the traffic in Ubud town itself, it takes a lot longer for card to get out). Location is a very long way back from the road, down a steep driveway, so it’s very quiet. The resort is what I would call ‘Old Bali’ style with the typical statues and decorative architectural features you see all over Bali, however, the reception and rooms are relatively modern style. I booked the best room in the place, the Executive suite, a HUGE room with the only private balcony in the hotel. It has a spa that opens up so you can view the valley and the Ayung River below. Relatively modern room, despite the resort being ‘Old Bali’ styl. Jaw dropping, stunning views. From my room, balcony, from the spa, from the breakfast restaurant and from the gardens. Basically everywhere. The valley, jungle, river and some little rice paddies. Magnificent, manicured gardens, full of tropical flowers. A gardener’s paradise. 2 Big pools – with only 10 rooms you can nearly guarantee you’ll have one to yourself. The top pool was sparkling clean. CON’S Fresh dried blood on the balcony and bedroom floors. Quite a bit, like someone had cut themselves. Apart from that, the floors looked clean, but felt dirty underfoot and my feet were constantly black. Fresh dried blood on the sheets when I pulled the blankets back. Obviously, the linen had not been changed after the previous guest. Yuck. The bathroom was FILTHY. Vanity and basin had not been wiped down and the tray where your drinking glasses were, was covered in dead bugs. The shower had a lot of mould in the grout of the tiles and the shower screen was covered in grime and old shampoo. I pointed all this out to the young guys who cleaned the room and despite them barely speaking English, they appeared to understand and nod when I pointed out the problems. Nothing was done so I had to go back up to reception (up a lot of stairs) to get them to clean it. When I got back that night, nothing had been done and the manager had gone home. Complained again the next day about the filthy room and the manager did come down and translate for the cleaners, however, when I came back to my room, all that had been done was to change the linen and mop the floors and wipe the basin down. The shower mould and screen, plus the spa was not cleaned. I gave up. A section of the ceiling in the bathroom had rotted badly, other sections were rotting with big open cracks and mould. I understand it’s a tropical, humid place, but the owners really should have that fixed given it’s meant to be the best room in the place. The bar fridge kept freezing up so I had to turn it off and let it melt onto the floor one day as my drinks were frozen solid in the fridge and I couldn’t get them out. Owners, it needs replacing. The lower, larger pool with views over the valley was not clean at all, it had green slippery gunk all around the edge and on the steps. Dirty pools can be very dangerous, I had a relative that nearly lost their eyesight after swimming in a dirty pool. For breakfast, I only ever ordered coffee, toast with butter and jam and fruit. The coffee literally tasted like dirty water, so the next day I bought a plunger and my own Bali coffee and asked for hot water as the staff could not work out how to use a coffee plunger. I was brought warm water, not boiling. The staff would not ring reception for the manager to translate, so had to go to the kitchen myself and boil a kettle as the staff spoke no English. I have never come across any Balinese person who cannot speak even a little English. The toast was stone cold every single day (5 days in a row) despite me asking for hot toast. I was never given butter or jam and again had to get up and point to it. The fruit had obviously been cut with a knife that had just cut an onion. So every day, my fruit tasted like raw onion. I complained to the manager, but nothing changed. Every day I would order a couple of Bintang beers. Maybe 2 or 3 times a day. Given there were hardly any guests there, this would always take over 20 minutes every single time. I would ring reception and they would say it’s coming. 15 mins later, still no beer. Went up to reception and they are all sitting around doing nothing – only then did someone get up and take 2 minutes to get my order. One time the beer was hot and I had to go through this half an hour drama to get a cold one, another time, they tell me the hotel has run out! Meant to have 24 hr room service, ordered satay around 10pm they said no more room service tonight. A while later they rang back saying they could bring it. It was just OK. I Left the food tray, plates etc. outside my room which is an open air balcony. Many hours later, during the night a rat or possum creature came into my room and was rustling around in the bin. OK I’m in the jungle, but, if they had removed the half eaten food from outside my room within a couple of hrs, it would not have attracted the rat. I’m a single female traveller and it scared the life out of me. I went out the next day. Returning to my room at 5pm, the food tray WAS STILL THERE! At reception, at any given time, there were always 8 to 10 staff sitting around doing nothing. They would be on their phones or busy playing pool and lounging around, right in view of the guests. No free shuttle as on their site and the spa was not operating I was told. Overall, the manager helpful enough, but it seemed as though she could not get her staff to actually do any work. Literally, everything I asked for while I was there, I had to ask multiple times and many times had to walk all the way up many, many stairs to reception, to finally get someone to actually provide the service I had been waiting for. With 8 or more staff on site all sitting around at reception playing pool and on their phones constantly, and only 10 rooms in the resort, it shouldn’t take 30 + minutes to get a cold beer! This could be an incredible resort. The owners could charge a lot more if the service and cleanliness were up to scratch. I would like a response from the manager and frankly, some type of compensation. I only wrote the review now as I was so disappointed at the end of my stay as my whole 5 day stay was very stressful when the whole purpose of me choosing the resort was to relax.
We stayed here for two nights after a friend recommended it to us. She said the property is unique for the combination of lovely setting (geographically it's located high on a ridge overlooking the river) and affordability. She was right on both counts. It is an older property but we really enjoyed our stay here and will return later on in the year. Also we would like to say a big thank you to the front desk staff because they made us feel very welcome.
Breakfast is set menu. We ordered Indonesia bfast which is nasi goreng. Taste good. Our kids below 5yrs old got free toast n jams. Villa have bigger bath room than its bed room. But still we enjoy the space. Pool a bit dirty. But you couldn't book the room via online book apps. Some how it showed fully booked. But when we arrived, plenty rooms were available. Dunno why..
Loved it here, great pool with the back drop of the jungle, staff very friendly, nice and clean rooms.. just loved it.. would definitely recommed here, great resturant next door which has got best resturant 2016 2017 in bali/ubud.. good little bakery too! I mention this as the food we found very average in the puri bunga resort is why i gave 4 stars instead of 5.. but yes would recommend great hotel!
Our experience with this hotel was, that we didn't get what we expected. The infinity pool was not filled, so the effect didn't work. This led to it being very dirty, because the filter is outside the pool. The infinity- as well as the other pool is very smelly from the clorine, which signified that they werent clean as well. It did not help on our experience that we could not enjoy the otherwise great view due to some construction work in the valley. The shuttle runs twice pr. Day, and only one-way. The hotel is quite far away from the center of Ubud, so we ended up spending quite the amount of money to transfer back and forth. Rooms are decent, but you hear everything happening in the rooms around you.. Staff are nice and welcomming, and always helpful - with very little improving, this hotel can do much better!
We stayed here for 4 nights in June this year. Although the rooms, admittedly do need renovating, they were clean and the beds were comfortable and it was cheap. The rooms were also spacious. But the views absolutely won us over. It's also not a bad location from the Main Street where all restaurants and bars can be found. We loved our time in the Puri Bunga and definitely would go back. Thank you to all the staff, who were extremely friendly and helpful. Also if your staying here and want to see the elephants, the hotel gave the best offer and it's well worth it.
Prior to arriving, we had contacted the hotel twice by email with no response but were told on checking-in that they were reading our emails now - not a lot of use for answering our questions! The first room we had was below the restaurant, fantastic size but the blind at the door was broken and tied together, light switches loose on the wall, inside of the fridge was brown, toilet brown, window open to the elements with no screen, no mosquito net, cigarette ends on the balcony, dust and rubbish under the bed, looked like it hadn't been cleaned for at least 2 years. Looking for a socket for the kettle, we looked behind the bedside tables, big mistake, it was absolutely filthy and there was rubbish, found a socket behind one of the settee's but there was a blanket of dust growing out the back of it. The bed was comfy and there was plenty of hot water, unfortunately that was the only hot water we had for our 10 day stay. We complained and were moved the next day. The second room was in the newer block, it was cleaner but is heading the same way as the first room. The bed linen was stained although bed very comfortable with mosquito net although dirty. Net curtains on windows you could see used to be white are now black, the wiring on the bedside lamps was loose and you had to move it around until the light came on, lampshades stained. No hot water ever, shower door thick with lime scale, sink overflow black, lightbulbs not working, cobwebs in the wardrobe and round the bath. The bathroom had a huge picture window but no glass, only shutters, if there had been a screen, at least we could have opened the shutters letting in more light. The floor was occasionally swept but it was never clean. The table on the balcony was in the middle of an ant highway, okay, we're in the forest and expect insects but this was ridiculous, there was no insect spray so we bought our own, we went through 2 cans and the majority of the dead insects are still on the balcony, it wasn't cleaned, there was a dirty ashtray on the table, neither of us smoke and again it was still dirty when we left. The hotel had plants on the balcony which were dry and dying, we watered these ourselves but couldn't the staff see that for themselves! There was a scorpion in the room which my partner killed, we reported this to reception as we didn't know if these ones were poisonous, they are but apart from a horrified look, nothing was said or done by the staff. I was also bitten by a red ant in the room, again reception were informed and again nothing done. With some TLC and a very deep clean, this could be a lovely resort. The views are stunning, food okay but only breakfast available with only 3 choices which never varied, there was a room service menu in the room but the kitchens weren't open. The grounds were well kept but there was a box of empty beer bottles outside the block of rooms that was only cleared away the day we left but the dilapidated cardboard box was left behind. I'm not sure if the cleaning staff were lazy or just totally disinterested. We were booked to stay for 2 weeks but after out last excursion we left and went elsewhere.
Had a lovely stay at this resort, the view was amazing and the staff very friendly. It's very central to the nice spots to visit and you can also do rafting across the hotel. Would love to come back soon again!
The view is what you pay for. This establishment in my opinion should be shut down for health and maintenance. There is an absolute disregard for cleaniness and service. The room we were given whilst it looked good from the outside, every thing was broken, the bedding and mosquito net stained and mouldey. The bath was rusted, the sink and tap didnt work, with a horrible stench emanating from it, the walls dirty, toilet seat broken, maintenance needed to be done to this establishment years ago. We were upgraded to the honeymoon suite, even though the size of the room was amazing, the room is worse off than previous room, disgusting, spa bath had maggots in the pump which came out through piping, curtains broken, the list goes on and on. With our complaint we received a complimentary dinner, only to find out on inspection of the kitchen, the chicken which was served to me was frozen and growing what looked like mould, all the rice left out with flies, fruit bugs and ants crawling all over all the food. Staff are not around when needed. They sleep on the job. wifi has been on and off for our stay. It has turned my few days into a horrible experience. I will not advise anyone to stay here. The beautiful view is not enough. I am trying to get my mo ney back and move as soon as possible. DO NOT STAY HERE!
We stayed for 4 nights at the beginning of April. The grounds are lovely. Well maintained with lovely views over the mountain and river below. The room on first appearance was lovely. Very spacious with large bathroom and unique shower. However, it seemed as though a lot of maintenance and updates were needed. Sink was leaking, shower head was broken, not all plug sockets working and mosquito net full of holes! Food in the restaurant was also sub standard. Breakfast okay, lunch average with average prices. Staff were friendly most of the time but communication was sometimes difficult. A nice stay, but nothing amazing.
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Puri Bunga Resort & Spa places you next to Gaya Art Space and within 2 miles (3 km) of Spies House. This 10-room, 3-star resort welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's on a river and also near Bali Bird Walks and Symon Studio.
Enjoy a leisurely bite to eat at Sekar Ayu Restaurant, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service.
Puri Bunga Resort & Spa's 10 rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Beds sport premium bedding and bathrooms offer bathrobes. Rooms also include safes.
Guests staying at Puri Bunga Resort & Spa enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. For transportation, you can make use of an airport shuttle for a fee, as well as a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this spa resort include laundry facilities, a garden, and a porter/bellhop.
Reviews from Trip Advisor
74.0% of guests recommend this hotelTotal of 209 reviews