Mercure Bali Nusa Dua4.0 out of 5.0
Recent guest reviews
The staff are very helpful, thank you for Bobbi for taking care of my luggage and help me to upload in the taxi , also Desta for booking taxi for me and giving me great city suggestions I think it will be nice to keep adaptor ready for the guest as I couldn't charge my phone cuz of the different plug. All over experience are amazing services
Good place for someone whose looks for quiet place, easy to reach, and had a huge area. Maybe just the variation of food for breakfast should be more innovative. The room was average but the bathroom doors and closet doors wasn't ergonomics. Maybe they should renovate that.
Amazing hotel for the travellers that came to Bali for some leisure but need some quiet and peaceful hotel. Got warm welcome and warm goodbye from Ms. Putri. The location is far from some party house, such as kuta area or legian area, the good things the hotel near from highway, which mean if you need the night life is still reachable. Cheers!
its a great relaxing green hotel ! the breakfast buffet is amazing the swimming pool is mesmerizing very welcoming staff and helpful any time you appproch them i've been staying there the past 3 years (business travel ) i will not lie but i noticed some changes the past few months the hotel is getting a bit old they have shuttle bus to kuta beach rooms nothing to complain about very clean with nice designs ( pictures ) and i tried the massage so many times its amazing ! overall experience 8\10
A nice green hotel in Nusa Dua...the garden was large and beautiful. Pool was large for kids and adults to have a splash. However, the room was a bit small, although very clean and well maintained. It was alright for a couple or a family with a small child. Might feel a bit tight for a family with teens. Breakfast was nice although could add more Western varieties. To be fair tho', Mercure Nusa Dua offered a very good value for a hotel in Nusa Dua area during the peak season of Christmas/ New Year. When doing review, at times we forget that we pay for a mid range hotel yet expect a luxury facilities. I believe that we get what we pay for. Staff was courteous, friendly and helpful. Free wifi was available through out the hotel. Love the green hotel concept that Mercure as a part of Accor implements...there are recycle rubbish bins for plastic, paper and general waste. Also, there are eco trees and earth friendly observation room.
DO NOT BOOK HERE. The lobby was grimy looking, couches stained, lots of dust & dirt under the table & the staff took their time to check us in. Asked for interconnecting rooms or next to each other (travelling with 2 x 10yo 1 x 12 yo) They had one room on a different floor!!!!. Another hour to insist on next to each other. 2 of the smallest rooms, they had to bring up an extra bed. Squashed everything against the window- had to climb over the beds to get in the room. The curtain had fallen down & had big mould all along it. The first thing you notice entering the room was the strong mouldy smell. I went to use the phone to call the manager & it had chunky inbuilt grime around the handset & keys. The bed linen was stained & grey. I was not having my family finish off our awesome Bali holiday here. I managed to get rooms elswhere. They wouldn't refund me the 6 nights but agreed to refund 5 (which I'm still in battle with head office for) I am never booking an Accor hotel again!
Well, I hope the management would make significant improvement to be on par with the other Mercures. I have been happy staying at various hotels that belong to Accor Group, but this time is not the case. The property itself is relatively new (just 4 years) but I guess besides not of standard quality, not that well maintained too. We stayed for 2 nights, and had to move to other room at the first night as the hot water and air condition did not work properly and they took too long time to show the new room. Finally we came to the new room at 01:00 am and found that the climate controller did not function well. Cleanliness was poor, our first room shower was so slippery as the floor was not cleaned properly. Service was slow, ordering extra drink water took long minutes till reordering. I had to wait almost 30 minutes for triple decker sandwich. Looks like they do not have enough manpower
If you are looking for budget hotel, then here it is. Cleanliness are seems to be not much of priority here. Also staffs are not that conversant in English. Their outer space ie garden and landscape are absolutely remarkable and beautiful....looks like they care more for external part of the hotel more then internal. Staffs are courteous and try to make up for their flaws.
the dirtiest hotel we've ever visited. rooms lots of dust and dirt. the terrace was also filthy, never cleaned. bathroom a lot of rust. the bin is never cleaned. broken door. lights are also damaged. in my opinion this is not a 4 star hotel, like a guesthouse. the hotel environment is dirty too. lots of dust and small garbage bins. the rooms are damp and stinky. very different from other 4 star hotels we've ever visited. this was our first and last visit at this hotel
The bed was sheet was dirty and moulded and I have to get the team to come and change with some long wait. Air condition didnt work well and it took ages for the mechanic to come. After fixing it for worst. Have to call the mechanic another round and again, it took ages for help to arrive at our door step.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Outdoor pool
Located in Siligita within a short walk of Bali National Golf Club, Mercure Bali Nusa Dua is within a few miles (5 km) of other popular sights such as Bali Nusa Dua Convention Centre. This 4-star hotel has 198 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Puja Mandala is 2.5 mi (4 km) from this centrally located Kuta Selatan hotel.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Mercure Bali Nusa Dua's 198 rooms are air-conditioned and provide coffee makers, free bottled water, and safes. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.
Mercure Bali Nusa Dua features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for IDR 185000 per vehicle roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and conference space.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 815 reviews