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Aston Denpasar Hotel and Convention Center

4.0 out of 5.0

Recent guest reviews

Hotel was okay....the hotel put us into a smoking room initially and then moved "upgraded" us into a non smoking room. The AC in the main bedroom didn't work too well but the other room had a strong AC. The carpet was a bit soiled which requires some attention soon. The bathrooms were okay just to shower...wouldn't want to spend anytime longer in there. The bed was fairly large. The lighting in the room was horrible.

We reserved two double beds non-smoking well in advance, but on arrival we were told the only room left was one king bed in a smoking room. The room was worn and the shower was moldy. It was holiday season in Indonesia so the hotel was busy, but mainly filled with large group tours, so the restaurant filled fast for breakfast. The housekeeping staff began vacuuming the hall outside our door at 8:00 AM! luckily, because of jet lag, we were already awake. We tried one of the swimming pools, but they are built deep in the courtyards where they get little direct sun, so despite being on a tropical island, the swimming pool was too cold! The lobby was probably considered very posh about 25 years ago, but now it looks dowdy and dirty. On a positive note, as in most of Bali, the hotel staff was uniformly friendly and appeared to be trying to do their best despite the poor facility. We only stayed here because it was close to relatives, but even though this is not a resort area, the hotel needs massive renovation.

Questioning Aston standard after staying in this hotel. Checked-in was swift but the unpleasant experience started when you step into the room. Room style is 1 bed with living room but it comes with shabby carpet, dirty sofa, small (24') LCD TV, mosquitoes and unclear bottle water brand. The A/C is not working properly and hence, stuffy air. Bathroom very basic and not well maintained. Tried their breakfast and a mess since the restaurant packed full of tourists and foods were running out. Tea and coffee were cold and staffs attitude did not care. The worst Aston hotel experience and definitely impacting the whole Aston chain image across Indonesia.

The 1star experience started since check-in. I've booked 2 non-smoking deluxe rooms with double/queen bed. Instead I got a smoking room and twin bed. When I asked them to change at least to a non smoking room, they said the rooms are full as they only have 1 non-smoking floor. Ironically, I saw a sign "Non-Smoking Hotel" in the lobby. What a lie. To accommodate the bed issue, they offered to join the twin bed, "Hollywood style" that's what they call it. You can see from the pics I attached what do they mean by this. I checked in with another 2 colleagues. Same with me, they got smoking room with twin bed. When we asked for an upgrade due to the inconvenience, we were told that ALL rooms are full. Yeah.. cause it's so believable that they can get 100% occupancy during a non-holiday season. When we came into the room, we laughed when we saw the "Hollywood style" beds. One of the rooms has a hair dryer with unsealed cable hanging and it's not even enough to reach the electric socket. Probably they are planning to electrocute the guest so they can free up some rooms... also in the same room, the A/C is not cold as there's a leakage so my friend's room were once flooded. In addition to this, my bathroom's sink pipe is leaking. So every time I wash my hands, the water will go straight down to the floor. When I called to ask for extra mats and informed them casually that the pipe is leaking, they just gave me the mat without offering to fix it (I think because it's a usual case for them). It got fixed AFTER I asked them to fix it. The deluxe room size is big, but need a whole lot maintenance. Sofa is dirty, bathroom's mirror looks like it's never been cleaned since the hotel is built, the view is so ugly that I can only see some wreckage buildings. This is Bali, you supposed to at least have a pool/garden view for a in-city hotel.. but no, wreckage buildings.. nice. And don't forget the mosquitoes. This is a 'claimed' 4-star hotel in a city area and not even a resort, so lots of mosquitoes here means that they never clean the hotel thoroughly. Speaking of cleanliness, I'm certain that they never replace/wash the quilt cover. There are lots of hairs on the cover's Velcro. Breakfast options are ok, taste is so-so. Service however, is NOT ok. When we first came in the restaurant, there was no one helping us to get a table. When I asked for tea, the waiter told me to get it myself. The waiter was 'cleaning' a used table but left a cup, a tissue, and didn't wipe the table at all so there were still some crumbs. Cleanliness is definitely not a priority in this hotel. We had a seminar here. In fairness, the seminar room is spacious and the facilities (eg. the mic, projector) works well. Though we need to argued a bit with the banquet people as we asked for the tables to be covered but he said that the standard is not like that. I was like "Even 3 stars hotel always cover their seminar table, why is Aston's standard be any different?" After arguing, they finally covered it (so make sure you complaint to get what you want here). During breakfast, one of the managers gave me a comment card which I filled in with a lot of complaints. I left it on the table, hopefully the management will see it and care enough about that hotel to fix things fast.

Makes room more colorful and add more exhaust fan in the room. Add more complimentary such as free ice cream and bakery. Give free shuttle to airport, and giving free map of Bali as this hotel become one of tourist staying spot.

Hotel is good in term of food and cleanliness. I love the food very much, it is quiet good in taste. But the TV set is old fashioned and small (24 inch). Average is quite good. Near the city government complex of Denpasar. We could take a walk to the complex.

Cleaness must be increase very seriously, sofa is dirty many inscact, ac not cold,Startegic area, breakfast great but in traffic hour some menu already sold out and the refill was so long . customer service ok, channel tv must be upgrade

Not too good for those who travel around the city. Denpasar now has traffic jam almost everywhere, so having to stay in the middle of the city, far from tourist destination is not a good choice. besides, the breakfast is not as good as a 4-star hotel standard

A quiet place to stay in Denpasar. Love the hotel New Year's decorations. Nice pool, nice big suite. Clean room. Excellent breakfast with lots of varieties. Friendly and helpful front desk always ready to help 👍🏽

Good replacement while my standard room is unavailable, they upgraded it to better room. Good swimming pool! Easy to find and meeting point too. We should bring our children to have this place next time visit

Jl. Gatot Subroto Denpasar Bali

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located in Cokroaminto within 2 miles (3 km) of Denpasar Market, Aston Denpasar Hotel and Convention Center is within a few miles (5 km) of Bali Museum. This 215-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's in central Denpasar and also close to Denpasar Junction and Kasih Ibu Hospital Denpasar.


Dining

Enjoy a bite to eat at Jempiring Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 215 rooms are air-conditioned and have an array of amenities, including sofa beds, minibars, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries and bathrobes. Other amenities include free bottled water, safes, and phones.


Property features

Guests staying at Aston Denpasar Hotel and Convention Center enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for IDR 268000 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 14 meeting rooms, a business center, and free newspapers.

Room options

Standard Room, 2 Bedrooms

Full 1 | Sleeps 5

Standard Room, 1 Bedroom

Full 1 | Sleeps 3

Studio

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 266 reviews