Grand Hotel Europe5.0 out of 5.0
Recent guest reviews
We had 2 rooms there one for me and my wife and the other for rest of family.our room was great but the other room was not good especially the extra bed that was not comfortable and design and facilities of that bath room was old and not as good as our room. Our room space was very good and it has a very good balcony. Lobby is not suitable for 5 star hotel it is like 3 stars hotel but staff were kind.unfortunately lots of staffs cant speak english well. I hadn't try the pool but my brother and dad went there and left the pool because they said it was very bad.
The room is beautiful, with a balcony overlooking the city. We like a firm mattress, and are always happy to get home after a vacation to sleep in our own bed. The mattress on the bed here is the firmest we have ever slept on and may be even better than our own at home. We initially booked through Hotels.com. Don't. We got an e-mail a few days before our departure from hotels.com saying that this hotel was no longer available and we should choose a different one. My wife called the hotel directly and was told that they have never been associated with hotels.com or any other such booking agency. We arrived in Baku at 7:30 AM. My wife called ahead to notify them that we would be checking in early. We arrived at the hotel at about 9:30 AM and our room was ready for us. We were invited to get the free buffet breakfast that is included. The breakfast is very good, is included, served until 10:30 AM - a variety of fruit, vegetables, cereals, breads, deli meats and sausages, eggs, yogurt, fruit juices, coffee, tea... Every day the chef comes out to ask if we want to order a special omelet. There is complimentary coffee and tea in the room, (regular, not decaf; sugar but not creamer). We get 4 bottles of water in our room every day when they do housekeeping. (The hotels we stayed at previously provided 2). We were given a complimentary can of peanuts, and one of potato chips when we arrived, and another one the following week. Yesterday we ordered room service. The food was excellent and the portions generous. I got dushbara (soup with little meat filled tortellini-like things) and chicken tabaka (whole chicken with fries). My wife got the lentil soup and mangal saldad. I ordered 2 cokes and it came with a large basket of bread, croutons for the salad, vinegar to add to the soup) The total cost was 39 Manat, or about $21.75. Everything was delicious. We didn't eat much of the bread because there was so much other food. Nisa, with whom my wife spoke on the phone and by e-mail and who arranged our reservations after hotels.com didn't is very nice. We see her every morning at breakfast. All the dining room staff are very friendly and attentive. We paid about $80.00 per night, which is less than other hotels we stayed at in Baku previously. with 3 shelves. Night table on each side of the bed with 2 drawers each, very nice lamp on each, light over the bed, floor lamp between the 2 chairs, desk with chair. mirrors. There is an electrical outlet on each side of the bed which can take either European or American style plugs, although they are 240v. but cell phone chargers and computers can take either voltage without a transformer. The bathroom has a 110v. outlet for electric shavers. We highly recommend this hotel.
I stayed for three nights in late Sept and found its room ver clean. It was on the 9th floor and looked refurbished. Actually it's a new hotel. Check in and out was simple. The breakfast is comprehensive and they can make you fresh omelettes. I tried its dinner once, Azeri saj, and it was delicious. The staff were also kind and attentive.
for my first time in baku ,we choose this hotel for pool for my children and it was good for us..when we recevied to hotel unfortunatly our room wasnot ready and late check in for room but they gave me temporary family room until ready our room and we had a late check out for this ....the stuff very kindly and polite ..we enjoied from location of hotel and bereliant breakfast...bus station is near to hotel and taxi is 5 azm to old town and other place around city center..the lobby is not big but the gym is very good and hotel have a disco that entrance for hotel guest is free of charge...the public toilets in hotel not very clean specialy in pool area ...
It was a good 5star hotel with nice and friendly welcome. The room service was great. I enjoyed the outdoor swimming pool a lot. As I booked it earlier, it was perfectly reasonable. Breakfast staff was so polite and caring as the breakfast was great. The location was great and it was near to some nice cafe' s and restaurants.
The hotel have very good facilities for its price, really nice view, the breakfast is very good, you may chose from cheese, bread, fruits, cereal, meat, egg and else. The staff was pretty kind, room service was very good and the food was amazing, you may try the soups, fish and chips and hamburger. Careful with the minibar, only free things are tea and water, peanuts and pringles ARE NOT FREE
No way a 5 star, expensive for what it is that is just a very average 3 star. Unfriendly, stingy and petty staff. Worst of all is the ugly man in the breakfast room. He is watching every thing u eat or drink like a KGB member. He is very rude and soooooo stingy. The dining room is very badly decorated everything is very dark brown with patches of blue in the ugly curtains.The location is quite far from the center. I love Baku and it is very pleasant in the summer but I won't go there ever again.
The hotel is located not far from the city centre, around 30 minutes walk to the Old Town. Rooms are spacey, with per-room air conditioning. Hotel is located on the hill, so the view from the balcony is very nice. Richly equipped gym, 2 pools - indoor and outdoor. Poor breakfast buffet selection though.
İt was warm atmosphere .kindly and polite staff, good location and fantastic view very good outdoor swiming pool,thank you all staff..İ suggest margarita pizza,it was very delicious ..and especially,i would like to say my room was so clean....
In my maiden visit to Baku, Azerbaijan on business trip I used to take lunch in this hotel for initial two days and found that food was although good but Continental, Indian and middle east recipe were not available. I was approached by Nisa Mutallimova, Sales Executive of this hotel during lunch and she discussed and realized my choices. After having understood liking she note the recipe and got it translated in the Azeri/Russian and explained to Chef who was quite energetic as well. This way I and my colleagues could get food almost on daily basis of our choice at a reasonably decent price. It was real handwork and determination of Nisa, which I never experienced and seen in past by any one. She is truly an asset for the hotel and hospitality business and I am truly thankful to her and Chef as they really helped out of way, to resolve this major concern as we were quite concerned about our working lunch foreseeing our long term stay there.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Grand Hotel Europe is located within a few miles (5 km) of Baku State University and Heydar Aliyev Palace. This 74-room, 5-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. It's in central Baku and also close to Fountain Square and Sabir Park.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 74 air-conditioned accommodations feature separate bedrooms. Guests can expect to find free WiFi and LED TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Refrigerators, free bottled water, and safes are also standard.
Grand Hotel Europe features a nightclub, an indoor pool, and an outdoor pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a fitness center, and a spa tub.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 72 reviews