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Riu Vallarta All Inclusive

3.5 out of 5.0

Recent guest reviews

SOME OF THE ELEVATORS DID NOT WORK SO TOOK A LONG TIME TO GET FROM ROOM. WATER WAS NOT LEFT DAILY AND SOFT DRINKS, TOWELS AND WASH CLOTHS AND TOILET TISSUE WERE NOT LEFT EVERYTIME. HAD TO GO GET MYSELF FROM FRONT DESK. DID NOT LIKE THE NEW RESTAURANT POLICY. YOU HAD TO GO STAND IN LINE AT 6 TO GET IN OR GET RESERVATIONS FOR LATER. WE ONLY ATE AT THE ONE OF THE RESTAURANTS DUE TO THIS. WE HAD 3 CHILDREN WITH US SO HARD TO STAY IN LINE THAT LONG AND FIND OUT COULD NOT EAT TIL LATER. PAYING FOR THESE RESTAURANTS AND NOT ABLE TO USE WAS DISAPPOINTING.

Great hotel. The food selection and quality was pretty good. The staff was very friendly and helpful. Rooms and hotel are functional and clean. Only complain is the the free WiFi is only downstairs and they run out of beach towels early.... And this is not about the hotel more about the guests ... If you are not at the beach or at the pool ... don't hug the chairs all day long!

Very clean resort. Workers very friendly and helpful. Food was exceptional from the buffer to the specialty restaurants. Bar tenders were very fast and kept you full. Overall went with a group of 11. 7 adults and 4 little ones and could not have found a better place to go. To top it off the sunsets were just beautiful.

I was here for 4 nights with my family and everything was amazing! The beach is beautiful, the staff was very friendly and the food was amazing! I highly recommend this place to everybody! Also, the entertainment here is so much fun!

Stayed here for 5 days. Hotel is very clean. Staff are exceptional. Food has a nice variety to chose from. Rooms were always clean. Entertainment is great. Definitely recommend.

The rooms were fine and it was nice to be on the beach. However, it was frustrating that people would reserve their beach and poolside chairs with a towel by 6am and you had to pay extra if you wanted an umbrella on the beach. The beach was full of cigarette butts and the pool needed cleaning. The food was very disappointing. Every meal was a buffet and chaotic. Food did not taste like it should and all the drinks were really watered down. The "Orange juice"was Orange infused water. We have buffet PTSD as it felt like we were going into combat for our meal. There were 2 restaurants that had an actual sit down meal but it was very hard to get seated. There are no reservations so again we had to get in line very early to have a chance at being seated and the food was still just ok. I would not recommend this resort to friends. If we do another all inclusive resort, we will go back to a Beaches resort. Food and service there was outstanding.

We have stayed at 5 different Rius in Mexico in the last 4 years and this was extremely disappointing. The beach was very dirty. Cigarette buts everywhere. Not the hotels fault but they did nothing to clean it up. Food was very limited and the same everyday. Would never stay at this hotel again and reconsidering staying in any Riu in the future.

This was our fifth stay at an all inclusive in Mexico. Our check in was uninformitive without the usual charms of arrival. The rooms were tolerable in cleanliness and decoration. The entertainment was non existent. Most disappointing was the food. Out of four of us, two got sick. We ended up eating out 5 times. Also there were not enough beach chairs or pool chairs. You have to “save” your spot by 8:30 am. Please look elsewhere to spend your vacation time and money.

Traveled to PV 5+ times. Front desk experience was negative. Took such a long time and I don't believe there was anyone in line when we arrived. Their attitude was negative and not at all kind or welcoming. This may not apply to all staff, but to those we experienced checking in on 11/4. Rooms- while clean- have a musty smell. This has been the similar exp in our previous visits to RIU properties. I did not feel comfortable going into the pool. It did NOT feel clean. All of the family went into the pool except for me and they had stomach aches for DAYS after we returned. Food was 5 stars (except for desserts and lunch ice cream). Most of the desserts are jello/mouse style and the lunch buffet ice cream is super runny. Better less selection but higher quality. The non-dessert foods were excellent. I'm a gourmet cook, we regularly eat out, and I cannot imagine the cuisine of those who complain about food. Beach- large, spacious, with palm trees. Ocean water is EXTREMELY dark and murky. Be prepared that you will not see a bit into the water. On the plus side- it's very warm and shallow very far in. Good for kids. Orbitz advertised a Kid-Stay-Eat-Free promo for this hotel. We ended up paying approximately $900 for our kids. After numerous conversations with hotel management and Orbitz, they did not honor the advertisement. Do not anticipate to ever book through Orbitz again, unless I need to use up points. Terrible customer service towards a loyal customer.

The beach was awesome. The hotel was great. It's as if they had the formula for running an all inclusive hotel correctly. I heard many complimenting the staff. Including myself.

Lots of activities, close to beach. Enjoyed the night time shows

We had a great stay. Personally thanks to the lobby personal they are great and great personality. Thanks to the bar tenders special thanks to Guillermo and Eduardo they were awesome, every night they treat us like if we were part of their family. Cannot wait to go back.

Great overall experience. Good food good staff and best of all good price.

Excellent services all around. Simply the best. Would recommend to anyone. Good food drinks and service

We had a nice time, what we didn't like where the mosquitoes, he must happen all the time, the convenience store inside did not have any mosquito repellent, in a place like this should be well-stocked, I checked every day I kept saying no no no don't have any, the food was okay, we liked it better at the Cabo San Lucas.... also one other thing, I ordered a bottle of champagne from a wife and I, 35th Anniversary, the morning of our anniversary at the front desk, they said it will be arriving around 3, I said great it never came, so I called at 5 they told me nothing was ordered, they told me that it would be there after 7, that was to late, it was supposed to be surprised I was not very happy..... it finally came very late we are out at a time, all they did was put a bottle of champagne on a counter for two glasses no ice no container it was very what not very romantic......

The staff was awesome and kind. For being all inclusive it wasn't that bad meaning drinks and food, room bar was filled every 2 days which was nice. The problem were the beds, they were hard as rock. I requested a change of beds and they said they were all the same, though they did offer to put some extra padding with made it a little more tolerable. The last 2 days their A/C went out which was not cool because of high humidity. Their pool hours are not great the're closed by 7pm. Other than that it was an ok experience but wouldn't do it again.

What can I say I loved it loved it loved it loved it

My family has always loved the RIU resorts and have vacationed in multiple of them but, this one was a disappointment. We travel with kids most of the time, to start with our room...had bed bugs:(, first night my kids woke up with lots of bites all over their bodies that swallowed up like an allergic reaction, at first we thought they could be mosquitoes but decided to check the bed and found bugs. We reported and had a bed changed...not the room. It took a few days for the bites to get and look better to where y kids were not in pain and start enjoying the hotel. The staff is always great, had a hard time with the drinks, being an all inclusive alcohol is always free, however, at this location all drinks with exceptions of wine had so much sugar (very sweet) they were impossible for us to drink must of them. We were constantly asking to not add any sugar or sweeteners and by day 3 decided to drink wine or beer only. Bottle water was not provided other that some left in the room fridge. Restaurants...they have 3 dinner restaurants but 2 seating is limited (small rooms), 2 buffets that alternate times...food was the same everyday. Lastly, the WiFi. There is free WiFi on open areas, but if you want to use in enclosed areas...like the gym you need to pay an extra daily charge. The free areas also limited to the use of 2 devices per room. I do not wish to be so negative about this hotel...just want to mention that this location doesn't live up to the expectations of must RIU's

The towel thing it's ridiculous how they don't let you exchange a wet towel to a dry/clean one. You stuck with same towel all day until you return it oh and adults pool it's nasty and dirty.

Great staff, great facility! Raul, Graciela, Omar-Muchos, Muchos Gracias!!!!!!

Av. de los Cocoteros s/n Nuevo Vallarta NAY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Playa Bucerias, Riu Vallarta All Inclusive is within 3 miles (5 km) of Flamingos Golf Club. This 550-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. It's on the beach and also close to El Cora Crocodile Sanctuary and Nuevo Vallarta Beach.


Dining

Start your day off right with a free buffet breakfast. This resort is home to 4 onsite restaurants, perfect for a quick bite to eat.


Rooms

All of Riu Vallarta All Inclusive's 550 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can enjoy WiFi and satellite TV. Ceiling fans, safes, and phones are also available.


Property features

Guests of Riu Vallarta All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive resort include a children's pool, a health club, and a sauna.

Guest reviews for Riu Vallarta All Inclusive

Everyone (48) Couples (76) Business (3) Family (55) Friends (31) Other (4)
3

nice hotel but some issues

Everyone

SOME OF THE ELEVATORS DID NOT WORK SO TOOK A LONG TIME TO GET FROM ROOM. WATER WAS NOT LEFT DAILY AND SOFT DRINKS, TOWELS AND WASH CLOTHS AND TOILET TISSUE WERE NOT LEFT EVERYTIME. HAD TO GO GET MYSELF FROM FRONT DESK. DID NOT LIKE THE NEW RESTAURANT POLICY. YOU HAD TO GO STAND IN LINE AT 6 TO GET IN OR GET RESERVATIONS FOR LATER. WE ONLY ATE AT THE ONE OF THE RESTAURANTS DUE TO THIS. WE HAD 3 CHILDREN WITH US SO HARD TO STAY IN LINE THAT LONG AND FIND OUT COULD NOT EAT TIL LATER. PAYING FOR THESE RESTAURANTS AND NOT ABLE TO USE WAS DISAPPOINTING.

By , from LOUISVILLE KY on Apr 13, 2018

4
Everyone

Great hotel. The food selection and quality was pretty good. The staff was very friendly and helpful. Rooms and hotel are functional and clean. Only complain is the the free WiFi is only downstairs and they run out of beach towels early.... And this is not about the hotel more about the guests ... If you are not at the beach or at the pool ... don't hug the chairs all day long!

By , from San Jose on Apr 6, 2018

5

very clean from lobby to beach.

Everyone

Very clean resort. Workers very friendly and helpful. Food was exceptional from the buffer to the specialty restaurants. Bar tenders were very fast and kept you full. Overall went with a group of 11. 7 adults and 4 little ones and could not have found a better place to go. To top it off the sunsets were just beautiful.

By , from michigan on Mar 17, 2018

5

amazing!

Everyone

I was here for 4 nights with my family and everything was amazing! The beach is beautiful, the staff was very friendly and the food was amazing! I highly recommend this place to everybody! Also, the entertainment here is so much fun!

By , from chicago on Feb 24, 2018

4

nice hotel with exceptional staff

Everyone

Stayed here for 5 days. Hotel is very clean. Staff are exceptional. Food has a nice variety to chose from. Rooms were always clean. Entertainment is great. Definitely recommend.

By , from Fort Dodge, Iowa on Jan 25, 2018

3
Everyone

The rooms were fine and it was nice to be on the beach. However, it was frustrating that people would reserve their beach and poolside chairs with a towel by 6am and you had to pay extra if you wanted an umbrella on the beach. The beach was full of cigarette butts and the pool needed cleaning. The food was very disappointing. Every meal was a buffet and chaotic. Food did not taste like it should and all the drinks were really watered down. The "Orange juice"was Orange infused water. We have buffet PTSD as it felt like we were going into combat for our meal. There were 2 restaurants that had an actual sit down meal but it was very hard to get seated. There are no reservations so again we had to get in line very early to have a chance at being seated and the food was still just ok. I would not recommend this resort to friends. If we do another all inclusive resort, we will go back to a Beaches resort. Food and service there was outstanding.

By , from Illinois on Jan 6, 2018

2

disappointing

Everyone

We have stayed at 5 different Rius in Mexico in the last 4 years and this was extremely disappointing. The beach was very dirty. Cigarette buts everywhere. Not the hotels fault but they did nothing to clean it up. Food was very limited and the same everyday. Would never stay at this hotel again and reconsidering staying in any Riu in the future.

By , from chicago il on Jan 6, 2018

2

not worth your time

Everyone

This was our fifth stay at an all inclusive in Mexico. Our check in was uninformitive without the usual charms of arrival. The rooms were tolerable in cleanliness and decoration. The entertainment was non existent. Most disappointing was the food. Out of four of us, two got sick. We ended up eating out 5 times. Also there were not enough beach chairs or pool chairs. You have to “save” your spot by 8:30 am. Please look elsewhere to spend your vacation time and money.

By , from seattle on Dec 25, 2017

3

do not anticipate returning

Everyone

Traveled to PV 5+ times. Front desk experience was negative. Took such a long time and I don't believe there was anyone in line when we arrived. Their attitude was negative and not at all kind or welcoming. This may not apply to all staff, but to those we experienced checking in on 11/4. Rooms- while clean- have a musty smell. This has been the similar exp in our previous visits to RIU properties. I did not feel comfortable going into the pool. It did NOT feel clean. All of the family went into the pool except for me and they had stomach aches for DAYS after we returned. Food was 5 stars (except for desserts and lunch ice cream). Most of the desserts are jello/mouse style and the lunch buffet ice cream is super runny. Better less selection but higher quality. The non-dessert foods were excellent. I'm a gourmet cook, we regularly eat out, and I cannot imagine the cuisine of those who complain about food. Beach- large, spacious, with palm trees. Ocean water is EXTREMELY dark and murky. Be prepared that you will not see a bit into the water. On the plus side- it's very warm and shallow very far in. Good for kids. Orbitz advertised a Kid-Stay-Eat-Free promo for this hotel. We ended up paying approximately $900 for our kids. After numerous conversations with hotel management and Orbitz, they did not honor the advertisement. Do not anticipate to ever book through Orbitz again, unless I need to use up points. Terrible customer service towards a loyal customer.

By , from Seattle on Nov 23, 2017

5
Everyone

The beach was awesome. The hotel was great. It's as if they had the formula for running an all inclusive hotel correctly. I heard many complimenting the staff. Including myself.

By , from Southern California on Oct 25, 2017