I paid for a king size bed, which clearly indicated on my reservation, but they initially gave me a room with a queen bed during the check-in process. I’m 6’5” and don’t fit in most queen size beds. . I got to hotel late and was very tired, so I didn’t complain until the following day. They did move me to a room with a king size bed when I complained, but they should’ve honored the reservation from the get go!
Estancia Villa Real is located within a few miles (5 km) of Alameda Park and Alberto Balderas Bullring. This 3-star hotel has 21 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Free English breakfast is included with your stay and awaits you on weekdays from 7:00 AM to 11:00 AM. Enjoy a leisurely bite to eat at La Estancia, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/café.
All 21 air-conditioned rooms provide free bottled water, ceiling fans, and phones. Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries.
Guests of Estancia Villa Real have access to an outdoor pool, a children's pool, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
I paid for a king size bed, which clearly indicated on my reservation, but they initially gave me a room with a queen bed during the check-in process. I’m 6’5” and don’t fit in most queen size beds. . I got to hotel late and was very tired, so I didn’t complain until the following day. They did move me to a room with a king size bed when I complained, but they should’ve honored the reservation from the get go!
Gracias, vamos a tomar muy en cuenta su comentario. fue un gusto haberlo recibido.
Gracias por su preferencia, fue un placer haberlos recibido!!!