When we 1st got to the property, we didn't have the correct check in code, so I called and the connection was horrible and the person who answered was not friendly, we eventually got the code to the lock box and got into the condo. There were no kitchen towels, the bathroom soap dispensers were empty, limited number of bath towels and face towels, and no detergent for the dishwasher. I called the next day and they did rectify the situation. VRBO and Turnkey charge extra for Service Fee and Cleaning Fee, I should not have to make a call to get basic supplies.