Deposit fee and could not get your money back till 12 pm smh was leaving at 8 am have not received my my money back as of yet
Front desk lady was excellent, but the bathroom is nasty, no shampoo for shower no basic coffee ,the pillows are nasty
Property required a $50 cash deposit (would not take credit card for this. The room was in terrible condition. Cigarette burns/stains on tub. Holes in sspread and pillow case. The room was very poorly maintained and filthy. I spoke to the office and they expressed no concern. The 4 star ratings they have online must be falsified.
Good service great customer service. Recommend to anyone
It was very affordable. However, other rooms were used as old storage for old mattresses, etc. There was a lot of smoke residue in the room from so much smoking. Overall, a good deal though
The evening staff is helpful. The hotel room is clean when we checked in with a small fridge and microwave. However, there is no coffee machine, no cups for brushing teeth, no napkins/facial tissues, and no TV signals the 3 days we were there. There was no room cleaning service during the 3-day stay, and we had to go to front desk every night when we come back to the hotel to ask for towels ….
the staff needs better service and cleaner rooms and bathrooms
All of my belongings were stolen by housekeeping Front desk would not refund my money or give complementary stay
OYO Hotel Decatur I-20 East & Wesley Club Dr places you within a 15-minute drive of popular attractions such as Stonecrest Mall and Variety Playhouse. This 138-room hotel has in-room conveniences like refrigerators, microwaves, and flat-screen TVs.
Order from room service to satisfy your hunger without leaving your room.
All 138 air-conditioned rooms provide microwaves, refrigerators, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Desks and free toiletries are also standard.
OYO Hotel Decatur I-20 East & Wesley Club Dr features free WiFi in public areas and a vending machine. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has an ATM.
Deposit fee and could not get your money back till 12 pm smh was leaving at 8 am have not received my my money back as of yet
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta
Front desk lady was excellent, but the bathroom is nasty, no shampoo for shower no basic coffee ,the pillows are nasty
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.
Property required a $50 cash deposit (would not take credit card for this. The room was in terrible condition. Cigarette burns/stains on tub. Holes in sspread and pillow case. The room was very poorly maintained and filthy. I spoke to the office and they expressed no concern. The 4 star ratings they have online must be falsified.
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta
Good service great customer service. Recommend to anyone
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Cheshta
It was very affordable. However, other rooms were used as old storage for old mattresses, etc. There was a lot of smoke residue in the room from so much smoking. Overall, a good deal though
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, John
The evening staff is helpful. The hotel room is clean when we checked in with a small fridge and microwave. However, there is no coffee machine, no cups for brushing teeth, no napkins/facial tissues, and no TV signals the 3 days we were there. There was no room cleaning service during the 3-day stay, and we had to go to front desk every night when we come back to the hotel to ask for towels ….
Hi, Shawn! We sincerely apologize for the trouble caused. We would like to thank you for sharing such an important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Charles
Hey! It’s a pleasure to see that you took out time to bless us with your review score. I'm thankful to you for the same. But, I'm extremely sorry to see that something unwanted happened at your stay that brought disappointment along. I'd love to know more about it so that we can rectify the issues ASAP and amaze you at your next stay. Have a pleasant day ahead! Shaazleen
the staff needs better service and cleaner rooms and bathrooms
Hi, Thank you for sharing this with me. We’ve cascaded the same to our concerned team and we’ll try our best to keep up with your expectations. Have a great day! Regards, Edward
All of my belongings were stolen by housekeeping Front desk would not refund my money or give complementary stay
Sorry for the discommode, We understand that we were not able to live up to your expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Charlie
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta