6/10 Okay
Francisco, Diamond Bar
Traveled with partner
Oct 19, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property is clean, food is terrible, surrounding isolated maybe for a short stayed it us ok not for three weeks. Do not use their laundering services or they'll robbed you. I didn’t sent much laundry, i used their services 3 times and it was closed to 200 dollars (not even in Las Vegas) accordingly to the kid at the front desk that checked me out! I was not giving any receipt or explanation. He claimed that I had consumed food at the restaurant but it was 3 times only. Mostly a couple of beer. First day We checked in, our room was never cleaned, unmade beds, wet towels in the bathroom, the next one had dead bugs by the window and on the corner of the room, third time was a charmed. Big nice, excellent room. There was no tissues or enough glasses. I went and bought paper towels and a glass. Employees are nice 99.% of them super nice Mabel, Sophia, Natalie are nice and friendly but the best was this quite, super shy but friendly with a nice smile, Dianna. The cleaning ladies were nice and the front desk during the day were all good, specially the 2 or 3 pm to 10 pm crew! They could use a little store for essentials.
Francisco
Stayed 15 nights in Oct 2025