See all properties

Royal Park Hotel & SPA

4.0 star property
Hotel with 2 restaurants, near Kazakhstan Central Concert Hall

Choose dates to view prices

Photo gallery for Royal Park Hotel & SPA

Dining
Exterior
Minibar, in-room safe, desk, blackout drapes
Lobby
Indoor pool, outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000
  • Kazakhstan Central Concert Hall
    ‪19 min walk‬
  • Bayterek Tower
    ‪2 min drive‬
  • Astana Arena
    ‪3 min drive‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪14 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | Living area | Flat-screen TV

Luxury Suite

  • 646 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Astana

Located in Yesil District within a mile (2 km) of Kazakhstan Central Concert Hall, Royal Park Hotel & SPA is within 2 miles (3 km) of other popular sights such as Parliament of Kazakhstan. This 4-star hotel has 85 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.

What's nearby

  • Kazakhstan Central Concert Hall - 19 min walk - 1.0 mile
  • Bayterek Tower - 2 min drive - 1.2 miles
  • Astana Arena - 3 min drive - 1.5 miles
  • Khan Shatyr - 3 min drive - 1.7 miles
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive - 2.9 miles

Getting around

  • Astana Railway Station - 33 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 22 min drive

Restaurants

  • ‪Emiliya - ‬13 min walk
  • ‪Galmart - ‬13 min walk
  • ‪Baoli Lounge & Cafe Nur-Sultan - ‬12 min walk
  • ‪Salter’s Fine Meats - ‬13 min walk
  • ‪Caffe Latte - ‬11 min walk

About this property

Royal Park Hotel & SPA

Hotel with 2 restaurants, near Kazakhstan Central Concert Hall
Royal Park Hotel & SPA features a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KZT 4500 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.
An indoor pool and an outdoor pool are on site.
SPA-центр «ELIXIR» has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Languages

Azerbaijani, English, Russian, Turkish

Similar properties

Front of property

ibis Astana

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 65 reviews
$46 nightly
The price is $52
Jul 16 - Jul 17
Total includes taxes and fees
ibis Astana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (65 square feet of space)
  • Meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for KZT 5000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 4500 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Frequently asked questions

Are free cancellation options available at Royal Park Hotel & SPA?

Royal Park Hotel & SPA provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see near Royal Park Hotel & SPA?

This hotel is situated in Yesil District, close to Kazakhstan Central Concert Hall, Singing Fountain, and Bayterek Tower. You'll also find Kazakhstan Ministry of Foreign Affairs and Astana Arena within a short drive.

Will I be able to park at Royal Park Hotel & SPA?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Royal Park Hotel & SPA?

SPA-центр «ELIXIR» is the hotel's spa and services include hot stone massages, Thai massages, couples treatments, and aromatherapy.

Does Royal Park Hotel & SPA include a casino?

No, Royal Park Hotel & SPA doesn't have a casino.

Is there an indoor pool at Royal Park Hotel & SPA?

Yes, this hotel has an indoor pool along with an outdoor pool.

What amenities will couples enjoy at Royal Park Hotel & SPA?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and 2 restaurants.

Does Royal Park Hotel & SPA have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Royal Park Hotel & SPA feature a restaurant that includes a breakfast menu?

Yes, Royal Park Hotel & SPA has 2 restaurants, and serves free buffet breakfast each morning.

Does Royal Park Hotel & SPA allow pets to stay for free?

No, pets aren't allowed at Royal Park Hotel & SPA.

Are there connecting rooms at Royal Park Hotel & SPA?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Royal Park Hotel & SPA?

The closest major airport to Royal Park Hotel & SPA is Astana (NQZ-Nursultan Nazarbayev Intl.), which is 7.3 mi away (22 minutes by car).

Are there rooms with balconies that I can book at Royal Park Hotel & SPA?

No, there aren't any guestrooms with balconies at Royal Park Hotel & SPA.

Royal Park Hotel & SPA Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 54 reviews
Rating 8 - Good. 19 out of 54 reviews
Rating 6 - Okay. 17 out of 54 reviews
Rating 4 - Poor. 7 out of 54 reviews
Rating 2 - Terrible. 3 out of 54 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, room comfort

Stay

We went for the football, check in was very slow but improved from then on. Drinks and food good .
Stayed 2 nights in Nov 2019

10/10 Excellent

Don

Liked: Staff & service, amenities, property conditions & facilities
Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cart was broken, had to carry bags. Everything else was just fine.
Stayed 1 night in Nov 2018

4/10 Poor

Sabzina

Poor service

I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Nice hotel but cold inside the room. They give y

Nice hotel but cold inside the room. They give yOur heater.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Fernando

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
Stayed 4 nights in Sep 2017

6/10 Okay

Graham

Overnight stay in Astana whilst in transit

The hotel was used as a stop over between flights in Astana. Its location was only 20 minutes drive from the airport allowing easy access to and from the city and close to this years 2017 Expo exhibition. The staff who all spoke English were friendly, making you feel relaxed when arriving and departing. The interior furniture design within the hotel is on a traditional Kazakhstan national style, including the furniture in the room. Cleanliness is one that I look for and this hotel met all expectations especially at the price, and the bed was comfortable. Would recommend the hotel for a short stay if you are looking for a location on a reasonable budget without paying a high price for putting your head down

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair price and location near airport

The hotel price are fair and location is just 14 km from airport and 3 km from Bayterek/ city center

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice, clean, quiet hotel

very nice and clean place, great restaurant, early breakfast at 3am without extra charge. We just stayed there to leave at 3:30am to the airport and it was perfect. The only thing I was a bit disappointed about was the fact that they did not have the correct change for a cash payment.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort

Average hotel

As this was a business trip I didn't expect much from the hotel. For private trip I would prefer to book another option.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Michelle, Raleigh

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Okay Stay

This hotel was located well off the main strip of Astana. We were there as tourists, and it took about 20 minutes to walk up to the main part of town. The tub did not drain and there was only one towel provided for the room. Additionally, the shower water got all over the bathroom floor. The bed was comfortable and the restaurant downstairs was nice after a long day walking through town.

8/10 Good

Paddy, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

All good. Trip to astana to visit son who is working here. Stayed 2 nights. All went well. No issues. Nice restaurant. Nice staff.

10/10 Excellent

Chancellor Roberts, Zibo, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than I expected!

This is one of the less expensive hotels on the left bank, but you get more than you pay for. The room was really spacious and the windows took up an entire wall from floor to ceiling. My room had a view of Baiterek in the distance. Unfortunately, the view between the room and Baiterek was of construction (they're building the Abu Dhabi tower complex). There's nothing the hotel can do about that. If you know anything about Astana, you know that there's construction going on practically everywhere! There isn't a lot to see or do within the few blocks surrounding the hotel, but it's a quick taxi ride over to Baiterek or the malls and restaurants (for 500 tenge if you're staying on the left bank of the city; though you could walk to Keruen mall or Baiterek in a relatively short period of time). There are two restaurants in the hotel if you're going to insist on not venturing out. Everything about the hotel and the service was great. Definitely more than I expected. I wanted to do some laundry the day before flying out and was expecting to be shown a set of guest washers and dryers. They had hotel staff do my laundry for me free of charge. Yeah, you could spend more and be closer to everything, but why would you want to? If you're like me, a hotel is just a place to sleep and take a shower. Besides, it really isn't such a far walk to Keruen and Baiterek (maybe 20-30 minutes). Should opportunity allow me to return to Astana, I would definitely stay here again.

6/10 Okay

Viktor

Disliked: Staff & service, property conditions & facilities

Что таится за красивым фасадом

Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019