Rixos President Astana Hotel5.0 out of 5.0
Recent guest reviews
The Rixos Astana is an impressive hotel with a lot of nice micro-spaces to hang around and have a tea or a coffee. Staff is very friendly and facilities are state-of-the-art. The breakfast restaurant is not that cosy but the variety of food is good.
On a previous trip I was taken by my hosts to eat here and when planning this trip I had a look at the hotel's prices and was staggered to find that it was cheaper than the Marriott and the Hilton Garden Court (where I had previously stayed). Arriving at any hotel after a six hour + flight at 0700 hrs can be a trial but the very well trained and attentive receptionist and porters made it a joy. I was in my room and in bed 15 minutes after the taxi pulled up! I was upgraded to a very nice large room with a full range of facilities and a bathroom with shower and bath with jacuzzi facilities. Very good toiletries with the only surprising omission being no face cloths. Complimentary wifi and water completed a very attractive package with great (Marriott quality) pillows. Room heating was efficient and adjustable (it was minus 27 outside). Breakfast buffet choice was wide with an egg chef on duty and fresh pancakes and waffles. Sadly no pork products on offer and no marmalade. The spa is terrific with an Indonesian masseuse from Bali who had magic hands - best way I know to get over a longish flight and a five hour time difference. In my view the hotel is very good value for money and highly recommended.
We been to irish pub with our friends for the evening the staff was friendly the musicians were very good but the only problem was sometime you might need tk wait a bit long to get your waiter but everything was good we will visit again
In general, when you come to Kazakhstan do not expect that the received services will cost the money paid. It is the rule of a thumb here. Rixos hotel one of the first one that appeared in Astana once capital was moved there so it is quite old. You can notice that hotel is not well-maintained from sheets, furniture, bathroom, carpet. The restaurant does not worth to visit. Though they have a really nice Irish Pub in lobby. As for SPA, go outside and you will find better ones right out the corner. It is prestigious to stay there, but the hotel do not worth paid money
With a healthy breakfast buffet, attentive hotel staff, from the reception to the housekeeping staff. I really enjoyed my second stay at the Rixos President Astana hotel. Especially the choice of restaurants and bars. Many thanks and I really look forward to my next stay at your hotel.
I cannot speak well enough of the excellent service of this hotel. I ended the last leg of my Kazakhstan trip in this hotel before I departed Astana. I have absolutely no regrets in paying the additional costs for such an excellent hotel. The receptionists at the front desk are professional and follows up on every requests. The bedrooms and housekeeping standards are top notch. My requests have been acceded to. There were some problems to my bathroom and the lamp shades initially but the problems were rectified promptly. Food and drinks at the Irish pub are pretty good. For a plate of 4 lamb chops, I paid only about 4000 KZT. It was done really well. No way, can you this at this price in any first world city. Honestly, I cannot think of anything bad to say about the hotel. My entire stay felt very cosy, warm and hospitable, which really helps when it is kind of freezing at sub-zero temperatures in Astana at night now. I also had an amazing view from the balcony of my room on the top floor.
The hotel is quite old, though it looks very grand. Its a bit jaded. Rooms are old, with room amenities needing a uplift quite soon. Service quality is decent, particularly in the restaurants, bars and breakfast place. Conceierge staff were quite helpful. But, the check-in desk is quite pathetic, with one of the front desk women clearly treating me in a racist manner. Breakfast is quite good, though the content is quite repetitive. Gym is small and has a disturbing smell. Pool is quite good and the spa as well. Although the front desk staff tell you that spa services is free, that is completely misleading, just to get you in there. I checked before availing the services and for the amount I paid, the massage was pretty good. Irish bar deserves special mention - has a set of live performers over the evening sessions. Service is great and food as well.
The Hotel facilities and services are too good to be explained in words. Most courteous staff and prompt responses are just amazing. Rooms are equipped well and offers everything. One will forget home.
Everything is great with this hotel, its entrance, reception, lobby, restaurants and all the services are there and its breakfast is wonderful and varied and will be lucky if you find at reception Roman Orr Darlhon. Everything you think about and wish you find this hotel
Wonderful high class hotel, ideally located to the major sights & shopping centers with excellent food, service and very friendly and helpful staff who very well organnnised our sight seeing trips. The bar is really worth staying. We mainly came to visit EXPO 2017 and we very much enjoyed our stay at the hotel and in Astana.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Rixos President Astana Hotel places you within a leisurely stroll of Korme Exhibition Complex and Kazakhstan Ministry of Foreign Affairs. This 184-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and an indoor pool. Centrally located in Astana, the hotel is also a short walk from Islamic Centre and Bayterek Tower.
Free breakfast is included with your stay. Enjoy dining at the hotel's 2 onsite restaurants: Al Farabi specializes in international cuisine, and serves breakfast; Lalezar Restaurant offers relaxing garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All 184 recently renovated accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Refrigerators, free minibar items, and electric kettles are other standard amenities.
Rixos President Astana Hotel features a full-service spa, an indoor pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for KZT Toyota Camry is 11 000 KZT or Mercedes S221 21 000 KZT per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 354 reviews