Tropicana Aruba Resort & Casino
3.0 out of 5.0
3.4
out of 5
Average Guest Review
See all 73 reviews
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Recent guest reviews
Everyone here was very friendly Rooms were very nice
It's a excellent hotel with a good service and great placements for go to the beach and another hotels.
In need of major renovation and up date. Rooms look drab and furniture is chipped, sofas dirty and stained. Staff should get customer service retraining. Will never recommend.
Great amenities on site. Pizza Bob's has the best food. Anything on the menu is great. Dunkin Donuts and Baskin Robbins right on site. Happy hour is available at both Pizza Bob's and the swim up bar. Keeps you happy all the time. Choice of fun slide pool with swim up bar or beautiful quiet waterfall pool. Pools are immaculately kept. Newly refurbished rooms are super nice, big and comfortable. Staff is very accommodating and helpful. Short walk to one of the best beaches in the world with any and all water sport options. Also, just across the street from Super Foods store for all your shopping needs. This resort does not disappoint. Great dining options within short walking distance and everything you want for additional optional dining and entertainment is within a 5 minute cab ride. So much fun.
Hotel staff went above and beyond to make sure you was having a great time.
We have been going to Tropicana for few years and have noticed this hotel going downhill but this year will be the last. When I booked I asked for a room overlooking the pool and it was noted but when we arrived we were told that we could not have that room (I booked in March and this is July 19) When we got into our room we noticed that the wall by the table was pealing as someone scraped a chair up and down the wall. I told the front desk the next day and said I don't want to be charged for this. In the morning as I was making coffee I saw ants all over the counter. I again told them and the said they would send someone up. Also housekeeping isn't the best, I had to tell front desk garbage pail under the sink was not cleaned out for two days, Every day I had to tell them about the ants When we left they were still there, The rooms need updating. This at one time was LaCabana Villas and the tubs still have that name on them. Also they are trying to sell you timeshare here. Show you a nice remodeled suite and waste your time as this hotel is not on the beach. You have to walk to the main road and crossover four lanes of traffic. The pools are nice and Pizza Bob's has the best burgers in Aruba. Also there is a Dunkin Doughnut and Basking Robins as you come in or go out and you can sit at the tables in front. As there are many other hotels you can rent, spend a few more dollars and get something a lot better.
Pro : the price for the hotel is perfect. It's affordable for a family weekend. I love that it had two pools available and water slide. Close to the beach and supermarket Con: the hotel is in need of a renovation. The outside of the building is old, it has rotten wood paneling through out the hotel. The inside of the rooms are okay, you get a old motel kind of vibe with old skilet, fridge and couch. They don't offer coffee or salt or paper towels Since the moment we got off the taxi we were asked by 3 people about time share. Then the following day called to make an appointment about a time share. I was even asked by wifi lady what my occupation and my guest occupation and persisted to sell me a time share. Wifi offered for a price, hot spot with 4gb
I was here for Soul Beach Music Festival and checked out of Renaissance Resort and stayed here 1 night due to flight issues...of course there's no comparison...but I could come back to Aruba and very well stay here...it's so easy and quick to get to everything...my room was like a one bedroom apartment overlooking the pool. It's great if you're traveling with children. Jackson, the manager was very cool.
They spun me a line of bs and gave me a dirty outdated room ...the pictures I saw were completely different than the room I was given..when my friend asked the cleaning lady to get a blood stain out of the bathroom she said it wouldn't come off..when I told the front desk lady reshma she didn't care
Average hotel needs updating especially with many other hotels competing. Close to Eagle Beach Nice pools. Most staff helpful and friendly.
Everything was very nice at Tropicana. Staff. Was very pleasant and accommodating. Rooms were updated and comfortable. Would definitely recommend this resort
The hotel was great. I had paid for a 1 bedroom suite and when we checked in they gave me a comp upgrade to a 2 bedroom. The lobby was lovely and there is a tat/pharma/odds and ends store in the lobby and a Baskin Robbins. There is a bar lounge in the courtyard, towel hut, pool, and person size chess and checkers. The people were very nice and you were immediately shuttled to concierge who was there to hawk some extras before giving up the wifi password. The room was very clean and big! All the basics in the kitchen and a cute little balcony that overlooked the courtyard. King sized bed in one room and two twins in the other. Crisp white linens and separate climate control for the two bedrooms. Both rooms had their own bathrooms with jacuzzi tubs. There are only three critiques that I can think of. First, the king bed was very uncomfortable. Inner spring and cheap, but a good long day of snorkeling and you hardly notice. Second, and this I thought was the worst, the wifi was only in the lobby and courtyard. Sitting on the balcony at night, it was usually fine, but there was never a signal in the morning when we were trying to get directions and stuff to head out and never a signal inside the room, even by a window. For the price, there should be wifi in the rooms. Lastly, the hotel did not look on the beach, but was behind another. It was a mere block walk to the beach, which was beautiful and plenty of amenities like chairs, loungers, restaurant, etc. Didn't bother me.
We love it... our room was really a mini apartment, the room was huge and a kitchen/ dinning space with living room... this was for a kings size bedroom... the beach is close by within walking distances... staff and the people are friendly and helpful.. Love it
It is definitely outdated and staff could be more courteous and friendly. That being said, the location is two blocks from eagle beach and two blocks from a large supermarket. Units are well equipped with kitchen utensils. If you have a room near the bikini bar be prepared for music with way too much base in the early evening. Very child friendly pools and very little to offer for adult activities. You want a relatively inexpensive place that has a full kitchen and is clean - The Tropicana is for you. Oh nice grills to barbecue on and coin operated laundry. Food just so so
We Stayed at the end of April into May and we were very satisfied with this hotel as an alternative to all inclu, We booked here because They have a big pool & they have a GYM which is important to us & they a gym is hard to find in the smaller hotels! There are 2 nice pools, one with a waterfall & if you have older children, the other pool has an incredible water slide they will love! I do most of my cooking when we go away, & they had everything I needed to work with. The grocery store is across the street, but you do have to walk a ways to the crosswalk, as it is dangerous, so if you are going to buy a lot, take a cab back , Approx 6-$7:00, but worth it. They have buses that run up & down the main strip. We did not need to rent a car because the beach was so close, & it is a great location,& we will return if the price is right, but next time we will rent a car, to see more of the island.
THE RESORT ITSELF IS OLD AND NASTY THERES NO WIFI IN THE ROOM ONLY IN THE LOBBY THE STAFF IS SO FRIENDLY THEY TRY TO HELP YOU SO MUCH THE ONLY GOOD THING IS THERE RIGHT NEXT TO EAGLE BEACH TOP 2 BEACH IN THE WORLD
I definitely recommend this hotel to anyone who is traveling on a budget and just wants to stay somewhere that is clean, well kept, and close to all. Stayed here recently for 5 days was upgraded to a 1 bedroom suite. every single employee at this resort is sweet and helpful. Gorgeous water fall and swim up bar pool with happy hours. Smack in the middle of the resort is a out door tiki restaurant and bar delicious food. I loved the casino made some extra money on black jack :) Great for families with children, and couples. Not so much of a single scene here if you are single better off looking for a hotel out in Palm beach. To get to the beach is a 8 minute walk have to walk through the La Cabana Beach Hotel to get directly to the gorgeous beach. We had breakfast and lunch a few times at the La Cabana Beach restaurant. We BBQ'd at our hotel Tropicana had an amazing time needs to be rated a 4.5 start resort!
Didn't like that the room was cold all the time even when i set it but the staff kept changing it back to 63
There isn't a comment that I would like to submit. Thank you!
We were originally going to stay at a 4 star condo for over a $1000.00 more for the wk. but decided last minute to change and glad we did!. We traveled with our 19 and 20 yr old children and even though the condos were outdated, they were clean and comfortable. The beach is a very short walk through the La Cabana Resort across from the Tropicana. I believe they were originally part of each other in the past but have now separated. Even so they allow you to walk right through their Resort and you also have reserved beach chairs on the beach along with them! The staff was very friendly and if I had to complain about 1 thing it would be that they need bartenders who know how to make more than just a couple of drinks. Overall I would recommend the Tropicana if you are looking for a non congested laid back vacation with beautiful beach!!
Hotel highlights
- Free WiFi in public areas
- Free parking
- Onsite dining
- Spa
Tropicana Aruba Resort & Casino places you within a mile (2 km) of Bubali Bird Sanctuary and Butterfly Farm. This 362-room, 3-star hotel has 2 outdoor pools along with a full-service spa and a casino. Also nearby are Royal Plaza Mall and Alhambra Casino.
Dining
Enjoy dining at one of 2 onsite restaurants including Double Down , which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.
Rooms
The 362 air-conditioned accommodations feature kitchenettes and balconies or patios. There's space to spread out with separate bedrooms, living rooms, and dining areas. Flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sofa beds, coffee makers, and free newspapers.
Property features
Tropicana Aruba Resort & Casino features a full-service spa, 2 outdoor pools, and a casino. There's free parking, and an airport shuttle (available on request) for USD 16.00 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this spa hotel include karaoke, a children's pool, and a fitness center.
Guest reviews for Tropicana Aruba Resort & Casino
nice resort
Everyone
Everyone here was very friendly Rooms were very nice
a hotel with excellent location
Everyone
It's a excellent hotel with a good service and great placements for go to the beach and another hotels.
old hotel no customer care
Everyone
In need of major renovation and up date. Rooms look drab and furniture is chipped, sofas dirty and stained. Staff should get customer service retraining. Will never recommend.
newly refurbished, awesome location and great deal
Everyone
Great amenities on site. Pizza Bob's has the best food. Anything on the menu is great. Dunkin Donuts and Baskin Robbins right on site. Happy hour is available at both Pizza Bob's and the swim up bar. Keeps you happy all the time. Choice of fun slide pool with swim up bar or beautiful quiet waterfall pool. Pools are immaculately kept. Newly refurbished rooms are super nice, big and comfortable. Staff is very accommodating and helpful. Short walk to one of the best beaches in the world with any and all water sport options. Also, just across the street from Super Foods store for all your shopping needs. This resort does not disappoint. Great dining options within short walking distance and everything you want for additional optional dining and entertainment is within a 5 minute cab ride. So much fun.
nice hotel, easy walk to beach!
Everyone
Hotel staff went above and beyond to make sure you was having a great time.
downhill hotel
Everyone
We have been going to Tropicana for few years and have noticed this hotel going downhill but this year will be the last. When I booked I asked for a room overlooking the pool and it was noted but when we arrived we were told that we could not have that room (I booked in March and this is July 19) When we got into our room we noticed that the wall by the table was pealing as someone scraped a chair up and down the wall. I told the front desk the next day and said I don't want to be charged for this. In the morning as I was making coffee I saw ants all over the counter. I again told them and the said they would send someone up. Also housekeeping isn't the best, I had to tell front desk garbage pail under the sink was not cleaned out for two days, Every day I had to tell them about the ants When we left they were still there, The rooms need updating. This at one time was LaCabana Villas and the tubs still have that name on them. Also they are trying to sell you timeshare here. Show you a nice remodeled suite and waste your time as this hotel is not on the beach. You have to walk to the main road and crossover four lanes of traffic. The pools are nice and Pizza Bob's has the best burgers in Aruba. Also there is a Dunkin Doughnut and Basking Robins as you come in or go out and you can sit at the tables in front. As there are many other hotels you can rent, spend a few more dollars and get something a lot better.
budget hotel.
Everyone
Pro : the price for the hotel is perfect. It's affordable for a family weekend. I love that it had two pools available and water slide. Close to the beach and supermarket Con: the hotel is in need of a renovation. The outside of the building is old, it has rotten wood paneling through out the hotel. The inside of the rooms are okay, you get a old motel kind of vibe with old skilet, fridge and couch. They don't offer coffee or salt or paper towels Since the moment we got off the taxi we were asked by 3 people about time share. Then the following day called to make an appointment about a time share. I was even asked by wifi lady what my occupation and my guest occupation and persisted to sell me a time share. Wifi offered for a price, hot spot with 4gb
Review comment
FO Manager responded on Jul 4, 2017
Dear Guest Christy, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Our resort is priced very fairly, most guests consider us to be underpriced. We do have a coffee maker in each room and coffee is also available for purchase. We hope to see you real soon.
i only stayed one night...
Everyone
I was here for Soul Beach Music Festival and checked out of Renaissance Resort and stayed here 1 night due to flight issues...of course there's no comparison...but I could come back to Aruba and very well stay here...it's so easy and quick to get to everything...my room was like a one bedroom apartment overlooking the pool. It's great if you're traveling with children. Jackson, the manager was very cool.
Review comment
FO Manager responded on Jun 3, 2017
Dear Guest, We thank you for taking the time to write a review about your recent stay with us. We hope that your flight back home was as safe as possible. We are looking forward to your trip to Aruba. Regards,
they said my room wasn't available
Everyone
They spun me a line of bs and gave me a dirty outdated room ...the pictures I saw were completely different than the room I was given..when my friend asked the cleaning lady to get a blood stain out of the bathroom she said it wouldn't come off..when I told the front desk lady reshma she didn't care
Review comment
FO Manager responded on Jun 3, 2017
Dear Guest T, We thank you for taking the time to write a review about your recent stay with us. We are very disappointed that you fell that we gave you the room. We clearly specify on all our advertisement that we have renovated and non renovated rooms. All our rooms are in good condition, some just have more modern appliances than others. We will speak with the staff you mentioned. See you soon.
average hotel. trying to make improvements.
Everyone
Average hotel needs updating especially with many other hotels competing. Close to Eagle Beach Nice pools. Most staff helpful and friendly.
Review comment
FO Manager responded on Jun 6, 2017
Dear Guest, Thank you for taking the time to write a review about your recent stay with us. We hope that you had a safe trip back home. We are in the process of renovating our entire property, do not hesitate to request one of our already renovated rooms. We hope to see you real soon.
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. We are happy to happy to hear that you found our staff to be friendly. Hope to see you soon.