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Best Western Hotel Atrium

3.0 out of 5.0

Recent guest reviews

Just outside the old centre of Arles, easy to access by car but just two minutes walk into the city; very convenient for Les Alyscamps. Good breakfasts and reasonable dinners, and effective air conditioning. Used by coach tours, but these were accommodated (rooms, breakfasts and meals) without impacting on us. It had a car park underneath, but we used a 6 day ticket for the multi-storey just down the road.

As a group on a tour of Arles from a cruise ship, we were taken to this hotel for lunch. To me it was typical hotel food. The salad was good. The main course being chicken was dry, but when you servce this many people not all things will be done right.

This hotel has many issues, and we would have checked out, except we were with a group. I've seen the other reviews, but don't agree with them. It's barely a 2 star hotel: WIFI is only available in lobby, not in the room; lobby entry area littered with debris; TV reception only intermittent in the room, and keeps going out; also had to request a remote for the TV, as it was nowhere in the room, then had to ask for a replacement remote because the first one didn't work; our green wall had patches of white paint on it as if being repaired; management AWOL during the week-end, so we could only issue complaints to the young women in " reception", and they had no authority to do anything;

The Atrium hotel is well located near the old city. Rooms are ample, shower above the bath tub a bit dangerous. Bed mattress is below par, one moves, the partner too!!! The breakfast isa bit industrial, no fresh fruit, watery juices, coffee is good though. Underground parking is good.

You could not ask for a better location for a Hotel. Staff are very friendly and helpful. Fred the waiter in the evenings has a great sense of humour. Rooms are clean and tidy and the best white fluffy towels for miles !!! Bonus. We had the Buffett Monday night, it was amazing so much choice, salads , meats etc, and the desserts ..will come back.

Stayed in the BW-Atrium overnight on a business trip.The hotel itself would be somewhere between 3 and 4 stars but what stands out is the location - one has to literally cross the main road in front of the hotel to be in front of the St. Trophisme Church and the Roman Ampitheater is a further 2 minutes away. Other facilities are on par with what one would expect from a hotel of the chain, free wifi, a small breakfast spread, swimming pool etc - the one thing I would say was lacking was a small gym or fitness center but other than that it was a good value for money hotel

We stayed here for two nights, at the beginning of this month, as part of a short visit to the area. We arrived about 10.30 am, not expecting to be able to check-in until later, but hoping to leave our bags in storage. The receptionist was very helpful. Our bags were duly stored, but there was no clear indication of when our room might become available. So we said we would come back later, after doing some sightseeing and having had lunch. This we did, returning to the hotel just after 2pm, only to be kept waiting for some considerable time whilst a tour organiser paid over a large amount of cash, and then to be told that our room was still not ready. We were informed that the hotel had been full the night before, and that new beds were being put in some of the rooms. Not our problems, we thought. We explained that we felt that we had been quite reasonable in waiting this long for access to the room, but we were then told by 2 senior managers, in a particularly aggressive manner, that we would have to wait until after 3pm, the normal check-in time for a room at this hotel. So, we asked why we had not been told this before, and things went downhill from there. Eventually, we were told that if we wanted a room now, we could have an inferior ground floor one. We declined this. One of us did take up the offer of a free coffee whilst waiting for a better room, but we spent most of the waiting time in the nearby tourist office complaining about how rude the senior staff had been at the hotel. We received a shocked and very sympathetic ear from the tourist office staff, then returned to the hotel to finally claim access to our room. The room, itself was reasonably clean, quiet and comfortable. The bed could have been new! The décor was very "70s", however, (especially the carpet stains) as was that of the rest of the hotel. The cold scrambled eggs offered for both breakfasts were also probably from the "70s". We appreciate that this is a budget hotel but work really needs to be done on refurbishing the place and greatly improving client management techniques (as well as the breakfast). The management attitude significantly reduced our enjoyment of the latter part of our short break. The hotel seems to accommodate coach parties of teenagers, at least at Easter time, and management does not seem to be able to cope with the workload.

We spent three nights here whilst visiting Arles and surrounding area. All you might expect from a budget hotel. Clean and comfortable. Only two minutes walk from the centre of Arles town centre which was great. Visiting in February is was on the quiet side. The restaurant was only open on the one of the three nights we stayed, apparently because that one night, a coach party was staying over. Also I must mention, the many eateries in town were mostly closed, i'm sure because it was out of season. The hotel does boast a rooftop pool, but, alas, again closed in February. Would I stay there again? Yes, but probably not in the winter months.

Situated minutes from the vibrant hustle of Arles centre, perfect to explore this historical city. The hotel has a rooftop terrace and swimming pool to relax after a days sight seeing. The breakfast atrium is welcoming and has a great choice menu and the dining room is initimate. The staff were extremely obliging and curtious. The only thing to pack is a kettle for those early morning or late night cuppas.

We spent a two night break at this hotel and found it very comfortable. The reception staff were pleasant and efficient and the hotel is in a great location to access all that Arles has to see. Parking was also useful and can be difficult to find in the town at a reasonable price. We would certainly return the next time we visit Arles. Very good value for money.

1 Rue Emile Fassin Arles Bouches-du-Rhone

Hotel highlights

  • Walking distance to Cirque Romain
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Best Western Hotel Atrium places you next to Place de la Republique and within a 5-minute walk of Church of St. Trophime. This 90-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Located centrally in Arles, it's also close to Cirque Romain and Abbey de Montmajour.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10 AM.


Best Western Hotel Atrium's 90 rooms are soundproofed and provide coffee makers, free bottled water, and desks. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries.

Property features

At Best Western Hotel Atrium, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Self parking is offered for EUR 14 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 5 meeting rooms, conference space, and a computer station.

Room options

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, Multiple Beds, Non Smoking

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 560 reviews