Best Western Hotel Atrium3.0 out of 5.0
Recent guest reviews
The hotel is in a very good location, just outside the old town centre and behind the tourist bureau. Good reception and check-in process. There is a lift up to the rooms. Our room was very comfortable, clean, had crisp linen. We parked safely on an adjacent street as the hotel carpark was full. Only the breakfast was a bit disappointing and we thought it was overpriced for what it was. However, overall, we are glad we stayed here and would do so again.
We choose this hotel as it offered excellent on site underground secure parking which is easy to find. The hotel was delightful, comfortable bedrooms, helpful staff. A large breakfast buffet was included in the room rate which was good except for the repulsive looking scrambled egg, very off putting and definately did not try it. Everything else was fine.
We've been on the road for almost three months now and have spent countless nights in hotels. This property was one of the better ones, particularly given the rate we paid. The room was clean and spacious, the wifi some of the best we've had so far, the staff friendly, helpful and could communicate in English, a bonus for us as our French is not that good. A convenient location just outside the historic center with a market nearby and plenty of good restaurants. We would definitely stay here again. It is an older property but shows signs of proper maintenance.
- Reception staff has only basic English knowledge - Room was in terms of size and setting OK but toilet stinks of urine. I guess it's never washed properly as there’s no water or sink in the toilet which is separate from bathroom. However this seems to be the case in many toilets in France.. - Breakfast of bad quality. Greyish(!) scrambled eggs (see photo), raw bacon, missing items not replaced - when asked, received just a reply "sorry, it finished"- at 8am... No parking available at all at the hotel. Either parking on street it in a nearby public parking hall for 18Eur/24h. Pool closed already in October although no mention in the website. In general, not meeting the normal Best Western standard. Second worst BW hotel after Riga. If you travel by car, I would avoid Arles in general and stay somewhere close to the sea or mountains. The air quality is awful due to some industries it seems. Every afternoon there was a smog that itched the throat.
The hotel itself is fine but what made my experience particularly special was the care and concern shown to me by the staff. I fell ill one night and they could not have been more understanding and helpful. I am very grateful to them and would like to highlight how they make the hotel exceptional. I can certainly recommend it.
Having read some of the reviews, I was confidant that this would be a lovely hotel. It is in a very convenient position but apart from that I have to say I would not return here.The food was very ordinary and twice at breakfast the orange juice had run out. It was difficult to find a member of staff when you wanted something. Wednesday evening we went to the "bar" for a drink before we went out for a meal but there was no staff there. I went to reception to enquire and was told the restaurant was closed. Not understanding why it affected the bar the receptionist was very brusque, no apology just told me there was no one there to serve us! Quite strange as there was no notice up. It was totally lacking in atmosphere as well. Please fins another hotel in the area as this seems to be a hit or miss hotel and I would sooner give it a miss.
We enjoyed staying in this extremely clean, well-located hotel. Three of us stayed in one room and found it to be spacious enough for us and our luggage. The towels were soft, large, and sparkling. The beds were comfortable and the staff were extremely friendly. It was within walking distance of most of Arles' points of interest. I would stay here again. Parking in the underground garage was a challenge, but space in the center of an ancient town is at a premium.
We were in NY celebrating our 35th anniversary and the hotel was in a fantastic location to walk to museums and great restaurants. The staff was very attentive and they sent up a bottle of champagne which was delicious. The room was beautifully appointed and very luxurious! Will definitely stay again if we go back to NY!
Best Western hotels are much of a muchness. Rooms are clean, staff usually efficient and helpful, food OK, and so it was with the Atrium. We stayed longer than most (they do coach parties) and were moved from 127 (v small) to 103 (fine). The reason for the initial choice was that they were honouring our request for quietness, which is excellent, but we found 103 tranquil also. It being the end of the season, with the winds getting up, the roof terrace service was suspended, so that one could not get a lunch time snack in house, and the pool, itself very small, was chilly. If you value these things, best to go before the end of August. The hotel scores a bullseye on location. It is 100 yards from the first-rate tourist office and a few yards more to Clemenceau, with its long lines of restaurants, and the ancient centre of Arles. The staff, especially reception and Fred, a star waiter, were fine Well recommended for what it is: i.e. a rather impersonal hotel geared mainly for short-term stayers who need a reliable bed and breakfast and spend their days and evenings elsewhere.
This is a splendid hotel in the very heart of this historic town. Clean and well appointed. Breakfast excellent. Sadly didn't have time to enjoy the lovely looking swimming pool. Highly recommended !!
- Walking distance to Cirque Romain
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Best Western Hotel Atrium places you next to Place de la Republique and within a 5-minute walk of Church of St. Trophime. This 90-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Located centrally in Arles, it's also close to Cirque Romain and Abbey de Montmajour.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10 AM.
Best Western Hotel Atrium's 90 rooms are soundproofed and provide coffee makers, free bottled water, and desks. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries.
At Best Western Hotel Atrium, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Self parking is offered for EUR 14 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 5 meeting rooms, conference space, and a computer station.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 647 reviews