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Volcano Lodge and Springs

4.0 out of 5.0

Recent guest reviews

Had issue with check-in and waited to speak to manager before being refused. Beautiful hotel grounds do not make up for horrendous customer service. Take your business to another nearby hotel.

Nice facilities but management is nonexistent. In an unfamiliar country, I cannot in good conscience recommend.

The grounds and facilities are impeccable. We had a king size bed with AC and ceiling fan (so hard to find all three in Costa Rica!) We just walked over to the thermal pools and swim up bar. The dinner was decent in the restaurant though could have been a little better for the price. The breakfast was excellent.

The staff was excellent, the rooms were comfortable, and the food was really great. They helped us book our tours, and gave us really useful information regarding LA Fortuna.

We stayed at this hotel for one night. The hotel is located against the main road so there was a bit of vehicle and truck noise. The rooms were comfortable but older. The grounds were beautiful and the food was great.

The rooms were immaculate, but yet simple. All the different buildings, like the Jacuzzi, were hidden by all the different vegetation. You could actually get lost on the compound. The staff was incredible!!

The grounds included a formal garden that attracted birds, the hot spring was cleaned regularly and a perfect temperature. The food was very good. But the best thing of all was the lifting of the clouds which gave an unimpeded view of Arenal Volcano. Beautiful.

The Volcano Lodge & Springs is by far the best hotel I´ve stayed in La Fortuna, the superior thermal room is just perfect...and the private pool is just the cheery on top.

We didn't know what to expect, but whatever we could have thought of, they exceed it. Everything was perfect from the time we checked in until we checked out. The staff, the grounds, the hot springs, the food (oh yeah the seviche was the BEST we ever tasted). We highly recommend this place.

beautiful pool, and hot springs. staff was quick to bring me an extra towel. Its quiet and very relaxing. Minutes from La Fortuna.

This is a beautiful resort with very friendly staff, well-maintained grounds, and great food. We had a Junior Suite (highly recommend it!) with a view of the volcano and our own personal mineral hot spring spa. The spa is just outside the room with foliage for privacy. The room was huge with a comfortable king bed and beautiful bathroom. Parking was just a few steps from the room. Wi-fi was very good, strong with no interruptions in service. The property has a number of hot springs and pools, and there is at least one open 24 hours a day. Hot springs are accessible to all. The food was very good, and for Valentine's day there was a special menu and live music. In the morning, near the restaurant, bananas are set out to attract the birds. We saw many varieties that we hadn't seen before.

Wonderful hotel in the mountains with a beautiful view of the Arenal Volcano and great breakfast each day!

Beautiful hotel, we love it. The only detail was that the room smells musty, but it was clean.

WOW this place is awesome loved loved loved loved it. Hotel staff very friendly and helpful, house cleaning on point, the food at the Suru-Bar was the best ever we ate almost every night we were there and the food was always well prepared and very delicious never a disappointment.

This was not a big resort. The view from the room was great to see the volcano mountain. There were 2 hot pools and 1 cold pool. The ground was beautiful and lots of birds. This is very quiet and peaceful hotel for couple and family. The spa massage was very responsible price and great. All staffs were very helpful.

Hotel was nice, employees extremely friendly, swim up pool bar below main pool was fun, beautiful view of arenal volcanoe, the only downside was the bed was a little hard and there were lots of bugs/bees flying around and on the food at breakfast buffet.

Private hot tub grotto outside my room, hot spring pools everywhere with bar service. There is so much to do. And the staff is amazing, helpful and fast.

Would recommend this hotel every time. Outstanding everything

My husband and I spent 3 nights here in April 2016. The staff was outstanding. The room was clean and comfortable. The A/C worked well. The pool area and hot springs were beautiful. The room was really large and had a very large shower. One of the best breakfast buffets I've had at a restaurant.

On the main road just a few miles outside La Fortuna this place is a gem. It's composed of a number of buildings - approx 15' x 100' - each with 4 rooms - set in a meticulously maintained Botanical Garden (the only thing missing is name tags for the different tropical trees and shrubs). Each building has a small lanai on one side which faces the volcano. Room entrances are on the other side and you have to look through the trees and shrubs to see any other buildings. Rooms are clean and adequately equipped (tv, internet, a/c, safe, desk, etc). The restaurant is fine and buffet breakfast is good....nice pool, hot spring and hot tub. I certainly would return

7 Km West From La Fortuna La Fortuna Alajuela

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Arenal Hot Springs within a short walk of Arenal Natura Ecological Park, Volcano Lodge and Springs is within 2 miles (3 km) of Baldi Hot Springs. This 62-room, 4-star lodge has 2 outdoor pools along with a full-service spa and free breakfast. It's in the mountains and also close to Ecotermales Fortuna and Ecoglide Arenal Park.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 10 AM. Enjoy a leisurely bite to eat at Restaurante Sura, the lodge's onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

Volcano Lodge and Springs's 62 rooms are air-conditioned and provide patios, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Ceiling fans, hair dryers, and safes are also available.


Property features

At Volcano Lodge and Springs, guests have access to a full-service spa, 2 outdoor pools, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa lodge include a computer station, free newspapers, and a terrace.

Room options

Junior Suite

Full 2 | Sleeps 4

Superior Room (Thermal)

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Superior Room, 1 King Bed (Thermal)

King 1 | Sleeps 2

Guest reviews for Volcano Lodge and Springs

Everyone (22) Couples (26) Family (9) Friends (7) Other (1)
1

does anyone run this place?

Everyone

Had issue with check-in and waited to speak to manager before being refused. Beautiful hotel grounds do not make up for horrendous customer service. Take your business to another nearby hotel.

By , from Chicago, Il on Jul 25, 2017

1
Everyone

Nice facilities but management is nonexistent. In an unfamiliar country, I cannot in good conscience recommend.

By , from Wolverine Lake, MI on Jul 25, 2017

5

a truly fantastic place to stay near arenal

Everyone

The grounds and facilities are impeccable. We had a king size bed with AC and ceiling fan (so hard to find all three in Costa Rica!) We just walked over to the thermal pools and swim up bar. The dinner was decent in the restaurant though could have been a little better for the price. The breakfast was excellent.

By , from washington DC on Jul 12, 2017

Review comment responded on Jul 17, 2017

Dear Allison, thank you for taking the time to share your lovely experience with us. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. Definitely, we will consider your contribution about the prices in our restaurant to improve. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,

5

very nice hotel

Everyone

The staff was excellent, the rooms were comfortable, and the food was really great. They helped us book our tours, and gave us really useful information regarding LA Fortuna.

By , from California on May 30, 2017

Review comment responded on Jun 1, 2017

Hello Ricardo, thank you very much for this positive review! The Customer Relations Department is grateful for your time and effort in evaluating our services. We will consider your contribution about the laundromatic to improve in all our services and procedures. Thanks for choosing Volcano Lodge & Springs! We hope your experience have been unforgettable! Greetings from Volcano Lodge and Springs.

4

ok but not great

Everyone

We stayed at this hotel for one night. The hotel is located against the main road so there was a bit of vehicle and truck noise. The rooms were comfortable but older. The grounds were beautiful and the food was great.

By on May 8, 2017

Review comment responded on May 10, 2017

Dear customer, thank you for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services Each comment help us to improve in all our services and procedures. Our main objective is the satisfaction of all our clients. Once again thank you for choosing Volcano Lodge & Springs for your vacations. Best Regards Gerardo Pérez H.

5

beautiful grounds

Everyone

The rooms were immaculate, but yet simple. All the different buildings, like the Jacuzzi, were hidden by all the different vegetation. You could actually get lost on the compound. The staff was incredible!!

By on Mar 30, 2017

Review comment responded on Apr 3, 2017

Hello, thank you for your positive review. We are pleased to read that you had a wonderful experience in our lodge. We hope you can back very soon. It will be a pleasure to serve you again. Kindest Regards,

5

loved the view of arenal

Everyone

The grounds included a formal garden that attracted birds, the hot spring was cleaned regularly and a perfect temperature. The food was very good. But the best thing of all was the lifting of the clouds which gave an unimpeded view of Arenal Volcano. Beautiful.

By , from Boise, Idaho on Mar 16, 2017

Review comment responded on Mar 21, 2017

Hello ML, thank you for your review. We are pleased to read that you had a good stay in our property. As you well mention we have beautiful grounds where you can see many kinds of birds and flowers. Also, we have relaxing hot springs with an perfect view of Arenal Volcano. About the WiFi, we are working in it to make the changes that we have to do. Once again thank you for your feedback which help us to improve in all our services.

5

best experience

Couples

The Volcano Lodge & Springs is by far the best hotel I´ve stayed in La Fortuna, the superior thermal room is just perfect...and the private pool is just the cheery on top.

By on Mar 13, 2017

Review comment responded on Mar 15, 2017

Hello dear customer, we want to thank you for this positive review that helps us to improve in all our services and procedures. As you mentioned, we have beautiful and private hot springs in our property where you can relax after a hiking around the Arenal Volcano. We hope your experience has been unforgettable! Best regards,

5

like garden of eden

Everyone

We didn't know what to expect, but whatever we could have thought of, they exceed it. Everything was perfect from the time we checked in until we checked out. The staff, the grounds, the hot springs, the food (oh yeah the seviche was the BEST we ever tasted). We highly recommend this place.

By , from Tampa, Fl on Mar 12, 2017

Review comment responded on Mar 15, 2017

Dear Alex and Kay, thanks you for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We are delighted to read that you had a wonderful experience in our lodge. Definately all the staff strives to give you a high quality service. Once again thank you for your recomendation. Kindest Regards,

5

lush green gem

Everyone

beautiful pool, and hot springs. staff was quick to bring me an extra towel. Its quiet and very relaxing. Minutes from La Fortuna.

By , from british columbia -canada on Mar 4, 2017

Review comment responded on Mar 6, 2017

Hello Joyce, thank you for your comment. Is good to know that you had a wonderfull experience in our property... We hope you can back very soon. It will be a pleasure to serve you again. Regards,