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Volcano Lodge and Springs

4.0 out of 5.0

Recent guest reviews

This hotel has beautiful ambiance. Every view is a photo opportunity. The variety of the pools is fun and we ventured to all of them. The breakfast selection was outstanding!

Best hotel I've stayed at. First time guest and can't wait to return. Mineral waters are fantastic. Swim up bar with happy hour is great. Also Lobby happy hour at the bar ends at 11pm, besides having a pool table, darts, mini soccer table, and plenty of seats around. No regrets at all, would recommend 100% to any couple or family vacation.

This hotel is very lovely. Breakfast is very good, and we loved watching the birds eat the fruit that was provided every morning. The Thermal pools were amazing and the happy hour pricing for drinks daily were very affordable and delicious.

Perfect location for our trip to the Arenal/La Fortuna area. Beautiful hotel and friendly staff.

Had issue with check-in and waited to speak to manager before being refused. Beautiful hotel grounds do not make up for horrendous customer service. Take your business to another nearby hotel.

Nice facilities but management is nonexistent. In an unfamiliar country, I cannot in good conscience recommend.

The grounds and facilities are impeccable. We had a king size bed with AC and ceiling fan (so hard to find all three in Costa Rica!) We just walked over to the thermal pools and swim up bar. The dinner was decent in the restaurant though could have been a little better for the price. The breakfast was excellent.

The staff was excellent, the rooms were comfortable, and the food was really great. They helped us book our tours, and gave us really useful information regarding LA Fortuna.

We stayed at this hotel for one night. The hotel is located against the main road so there was a bit of vehicle and truck noise. The rooms were comfortable but older. The grounds were beautiful and the food was great.

The rooms were immaculate, but yet simple. All the different buildings, like the Jacuzzi, were hidden by all the different vegetation. You could actually get lost on the compound. The staff was incredible!!

The grounds included a formal garden that attracted birds, the hot spring was cleaned regularly and a perfect temperature. The food was very good. But the best thing of all was the lifting of the clouds which gave an unimpeded view of Arenal Volcano. Beautiful.

The Volcano Lodge & Springs is by far the best hotel I´ve stayed in La Fortuna, the superior thermal room is just perfect...and the private pool is just the cheery on top.

We didn't know what to expect, but whatever we could have thought of, they exceed it. Everything was perfect from the time we checked in until we checked out. The staff, the grounds, the hot springs, the food (oh yeah the seviche was the BEST we ever tasted). We highly recommend this place.

beautiful pool, and hot springs. staff was quick to bring me an extra towel. Its quiet and very relaxing. Minutes from La Fortuna.

This is a beautiful resort with very friendly staff, well-maintained grounds, and great food. We had a Junior Suite (highly recommend it!) with a view of the volcano and our own personal mineral hot spring spa. The spa is just outside the room with foliage for privacy. The room was huge with a comfortable king bed and beautiful bathroom. Parking was just a few steps from the room. Wi-fi was very good, strong with no interruptions in service. The property has a number of hot springs and pools, and there is at least one open 24 hours a day. Hot springs are accessible to all. The food was very good, and for Valentine's day there was a special menu and live music. In the morning, near the restaurant, bananas are set out to attract the birds. We saw many varieties that we hadn't seen before.

Wonderful hotel in the mountains with a beautiful view of the Arenal Volcano and great breakfast each day!

Beautiful hotel, we love it. The only detail was that the room smells musty, but it was clean.

WOW this place is awesome loved loved loved loved it. Hotel staff very friendly and helpful, house cleaning on point, the food at the Suru-Bar was the best ever we ate almost every night we were there and the food was always well prepared and very delicious never a disappointment.

This was not a big resort. The view from the room was great to see the volcano mountain. There were 2 hot pools and 1 cold pool. The ground was beautiful and lots of birds. This is very quiet and peaceful hotel for couple and family. The spa massage was very responsible price and great. All staffs were very helpful.

Hotel was nice, employees extremely friendly, swim up pool bar below main pool was fun, beautiful view of arenal volcanoe, the only downside was the bed was a little hard and there were lots of bugs/bees flying around and on the food at breakfast buffet.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite

Full 2 | Sleeps 4

Superior Room (Thermal)

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Volcano Lodge and Springs

Everyone (26) Couples (26) Family (9) Friends (7) Other (1)
5

wonderful hotel

Everyone

This hotel has beautiful ambiance. Every view is a photo opportunity. The variety of the pools is fun and we ventured to all of them. The breakfast selection was outstanding!

By , from Issaquah, WA on Sep 17, 2017

5

great views, awesome mineral hot spring pools.

Everyone

Best hotel I've stayed at. First time guest and can't wait to return. Mineral waters are fantastic. Swim up bar with happy hour is great. Also Lobby happy hour at the bar ends at 11pm, besides having a pool table, darts, mini soccer table, and plenty of seats around. No regrets at all, would recommend 100% to any couple or family vacation.

By , from Las Vegas, Nevada on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Gmo, thank you for taking the time to share your lovely experience with us. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,

5

wonderful hotel with outstanding thermal pools

Everyone

This hotel is very lovely. Breakfast is very good, and we loved watching the birds eat the fruit that was provided every morning. The Thermal pools were amazing and the happy hour pricing for drinks daily were very affordable and delicious.

By on Aug 16, 2017

Review comment responded on Aug 18, 2017

Dear customer. Thanks for choosing Volcano Lodge & Springs for your stay. We are pleased to read you enjoyed of our diferents services and facilities. We hope your experience have been unforgettable! Kindest regards from La Fortuna, Costa Rica.

5
Everyone

Perfect location for our trip to the Arenal/La Fortuna area. Beautiful hotel and friendly staff.

By on Aug 8, 2017

Review comment responded on Aug 11, 2017

Dear customer, we want to thank you for your time to leave us a positive comment. Is very important to know the opinion of all our customer because help us to improve in all our services and also give us the energy to keep serving in the best way. Once again, thank you for your feedback. Best regards,

1

does anyone run this place?

Everyone

Had issue with check-in and waited to speak to manager before being refused. Beautiful hotel grounds do not make up for horrendous customer service. Take your business to another nearby hotel.

By , from Chicago, Il on Jul 25, 2017

Review comment responded on Jul 27, 2017

Hello Tar, thank you for your review. Regards,

1
Everyone

Nice facilities but management is nonexistent. In an unfamiliar country, I cannot in good conscience recommend.

By , from Wolverine Lake, MI on Jul 25, 2017

Review comment responded on Jul 27, 2017

Hello again Billy, thank you. Regards,

5

a truly fantastic place to stay near arenal

Everyone

The grounds and facilities are impeccable. We had a king size bed with AC and ceiling fan (so hard to find all three in Costa Rica!) We just walked over to the thermal pools and swim up bar. The dinner was decent in the restaurant though could have been a little better for the price. The breakfast was excellent.

By , from washington DC on Jul 12, 2017

Review comment responded on Jul 17, 2017

Dear Allison, thank you for taking the time to share your lovely experience with us. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. Definitely, we will consider your contribution about the prices in our restaurant to improve. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,

5

very nice hotel

Everyone

The staff was excellent, the rooms were comfortable, and the food was really great. They helped us book our tours, and gave us really useful information regarding LA Fortuna.

By , from California on May 30, 2017

Review comment responded on Jun 1, 2017

Hello Ricardo, thank you very much for this positive review! The Customer Relations Department is grateful for your time and effort in evaluating our services. We will consider your contribution about the laundromatic to improve in all our services and procedures. Thanks for choosing Volcano Lodge & Springs! We hope your experience have been unforgettable! Greetings from Volcano Lodge and Springs.

4

ok but not great

Everyone

We stayed at this hotel for one night. The hotel is located against the main road so there was a bit of vehicle and truck noise. The rooms were comfortable but older. The grounds were beautiful and the food was great.

By on May 8, 2017

Review comment responded on May 10, 2017

Dear customer, thank you for your review. The Customer Relations Department is grateful for your time and effort in evaluating our services Each comment help us to improve in all our services and procedures. Our main objective is the satisfaction of all our clients. Once again thank you for choosing Volcano Lodge & Springs for your vacations. Best Regards Gerardo Pérez H.

5

beautiful grounds

Everyone

The rooms were immaculate, but yet simple. All the different buildings, like the Jacuzzi, were hidden by all the different vegetation. You could actually get lost on the compound. The staff was incredible!!

By on Mar 30, 2017

Review comment responded on Apr 3, 2017

Hello, thank you for your positive review. We are pleased to read that you had a wonderful experience in our lodge. We hope you can back very soon. It will be a pleasure to serve you again. Kindest Regards,