Stay away of this place!!! Pros: Huge area, so you could do a lot of walking Clean beaches area and blankets available witch beach chairs Breakfast quality are great Friendly staff Cons: Music entertainment super loud, so you can’t get quite sleep or rest until after midnight, always boom boom even past midnight. AC in a room doesn’t work well, so we had to sleep with balcony door open. Room not cleaned well, there was a Snots on a door and walls (very disgusting), The shower head was leaking and Toilet seat were broken. Shower gel and shampoo are drying skin, so better bring your own with proper Ph. Lunch had poor selection availability Diner food quality is struggling, so better use a la cart. Drinks watered down Internet is slow and sometimes not available by the beach Everyday they checking in a room a paying area selection and on a last day they discovered an open mentos :)), so they tried to charged us 5 euros for the item which been opened by the previous guest, but their stuff discovered on a last day of our stay.
Although overall the facility was fascinating with excellent food and staff However the room service was not as good Rooms were not cleaned properly and shampoo was lacking
I had a very good rest at Sungate. Even though I arrived few hours earlier, I was checked in. I had a problem with my credit card and had to make a phone call and the lady in the lobby was very professional to help me. There was a variety of foods from sea food to vegetarian dishes including diet food and rich breakfast menu. Entertainment was one of the best so far I had in a holiday resort, but there is a room for improvement in service. Staff work hard to make you happy, but you do not hear commonly such as"how can I help you" or "what can I do for you". You can see people cut the lines in a routine base at reception or bars and you have to wait for a while to get a drink unless you ask for it or get their attention. I had few concerns before I left and management responded appropriately. I enjoyed eating daily fresh simit, lahmacun and gozleme.
Located within a mile (2 km) of Champion Holiday Village, Rixos Sungate - The Land of Legend Access is within 3 miles (5 km) of DinoPark. This 1079-room, 5-star hotel has a full-service spa, a free water park, and 16 restaurants.
Enjoy dining at Veranda Restaurant, one of 16 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and slippers. Other standard amenities include balconies or patios, minibars, and coffee makers. Housekeeping is available on request.
Guests of Rixos Sungate - The Land of Legend Access have access to a full-service spa, a free water park, and a nightclub. You can take advantage of free valet parking, along with an area shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include an indoor pool, a children's pool, and a gym.
Stay away of this place!!! Pros: Huge area, so you could do a lot of walking Clean beaches area and blankets available witch beach chairs Breakfast quality are great Friendly staff Cons: Music entertainment super loud, so you can’t get quite sleep or rest until after midnight, always boom boom even past midnight. AC in a room doesn’t work well, so we had to sleep with balcony door open. Room not cleaned well, there was a Snots on a door and walls (very disgusting), The shower head was leaking and Toilet seat were broken. Shower gel and shampoo are drying skin, so better bring your own with proper Ph. Lunch had poor selection availability Diner food quality is struggling, so better use a la cart. Drinks watered down Internet is slow and sometimes not available by the beach Everyday they checking in a room a paying area selection and on a last day they discovered an open mentos :)), so they tried to charged us 5 euros for the item which been opened by the previous guest, but their stuff discovered on a last day of our stay.
Although overall the facility was fascinating with excellent food and staff However the room service was not as good Rooms were not cleaned properly and shampoo was lacking
I had a very good rest at Sungate. Even though I arrived few hours earlier, I was checked in. I had a problem with my credit card and had to make a phone call and the lady in the lobby was very professional to help me. There was a variety of foods from sea food to vegetarian dishes including diet food and rich breakfast menu. Entertainment was one of the best so far I had in a holiday resort, but there is a room for improvement in service. Staff work hard to make you happy, but you do not hear commonly such as"how can I help you" or "what can I do for you". You can see people cut the lines in a routine base at reception or bars and you have to wait for a while to get a drink unless you ask for it or get their attention. I had few concerns before I left and management responded appropriately. I enjoyed eating daily fresh simit, lahmacun and gozleme.
Dear Valued Guest Vladimir, First of all we would like to thank you for taking your time to post your feedback about your stay at Hotel Rixos Sungate. We are very sad to hear that you did not enjoy your holiday with us. It is really important for us to hear your experience and impressions. As Rixos Sungate , we aims to provide a truly unique experience. We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you immediately. Also, responsibles for maxibar, a service provided by an private company, will be warned to be more careful while doing their check. We look forward to welcoming you back to our hotel in the future. Best Regards