Rixos Sungate5.0 out of 5.0
Recent guest reviews
Although overall the facility was fascinating with excellent food and staff However the room service was not as good Rooms were not cleaned properly and shampoo was lacking
I had a very good rest at Sungate. Even though I arrived few hours earlier, I was checked in. I had a problem with my credit card and had to make a phone call and the lady in the lobby was very professional to help me. There was a variety of foods from sea food to vegetarian dishes including diet food and rich breakfast menu. Entertainment was one of the best so far I had in a holiday resort, but there is a room for improvement in service. Staff work hard to make you happy, but you do not hear commonly such as"how can I help you" or "what can I do for you". You can see people cut the lines in a routine base at reception or bars and you have to wait for a while to get a drink unless you ask for it or get their attention. I had few concerns before I left and management responded appropriately. I enjoyed eating daily fresh simit, lahmacun and gozleme.