Crystal Palace Luxury Resort & Spa - All Inclusive5.0 out of 5.0
Recent guest reviews
We have just returned from a week stay here and can honestly say it was excellent. Food was varied and always of good quality room was cleaned to a high standard everyday. Funny just read a review about the staff being miserable we had lovely staff always smiling and loved our children couldn't of been more helpful. Do agree reception lacked some knowledge. And the only other detail was on the Friday and Saturday night there was a party near the family wing and these guest smoked in the room and it came into our bathroom, I hate smoke especially around the children and us and when sleeping. I spoke to guest relations and turned out these guest where only there for these two nights, just as well, But overall excellent Hotel all round. Oh another thing bit disappointed the biggest pool is only Adults, but the beach is so close so it doesn't matter..
This is our second time visiting Turkey and staying in 5 stars all-inclusive hotel. Last time we had a wonderful time and an excellent hotel. We didn't pay as much this time for Crystal Palace so this might explain some weakness it has. Reception: We arrived very late (around 1:30 am) and the staff at Reception just gave us one key for the whole family (4 persons), a hotel map and 4 towel cards. He also mentioned where the restaurant is located but nothing more. He also forgot to copy our passports so we had to bring them to the reception. There was just burned bread and butter for guests who arrive late. Room: We had a family room with 2 bedrooms and one shower/toilet. The room has a ocean side view which is nice but it also faces the hotel entrance so when the bus arrives, you have to close the window to prevent the noise and waste gas coming into your room. The minibar offers plenty to drink and is refilled every day. Cleanness: During our one-week stay, the cleaning staff only changed the bed sheet once because we pulled it off the bed. The floor, the shower, the toilet and the basin were not properly cleaned. The day before our departure our room was not even cleaned at all. By that time we didn't expect much from this hotel and didn't bother to complain. Restaurant: The food served in general is good and delicious. Breakfast is the same every morning and be prepared to wait up to 10 minutes for freshly-cooked omelette. They don't serve pork but there are plenty of other choices. The fruits, however, are often times in bad conditions (rotten). The deserts are almost the same every evening, which is good news for me so I wouldn't be tempted to eat too much cakes. Also the cutlery is often dirty. I realise it can happen occasionally but every time we sit down on the table, we always find one or two dirty cutlery. Also it appears that the hotel doesn't have enough small spoons and small forks. Service: Service is almost non-existent in this hotel. The servants in restaurant or bar tenders either ignore you or are quite rude. They always have a long face and don't smile at all. This is such a great contrast to our experience in another hotel. I read that many guests assume that they get treated badly because they don't speak German. We speak German and also get rude response. The only 2 friendly staff are the lady who makes omelette in the morning and the young man grilling meat in the evening. Facilities: The hotel has nice water slides, fitness room and indoor swimming pool. They are all in good conditions and clean. It only takes 3 minutes to walk to the beach. We didn't go to disco but once we had a dance course there and it smelt really bad. Also one time the program listed "Passenger" showing in the cinema in the evening. We showed up in a nice cozy cinema but it wasn't showing "Passenger". After talking to 5 staff, someone finally informed us that the DVD was broken. They would have put some notice in advance. Shows & Animation Team: The shows and animation team deserve a 5 star. We watched 2 shows and they were really fantastic. The 3rd show was cancelled unfortunately. The animation team was great too, always interact with guests and very friendly. Compared to Royal Dragon, this hotel is no 5 star hotel for us.
Just came back from our second visit for a week over half term. Weather was in the high 20s with a couple of days thunderstorm. We truly enjoyed our stay, kids were sad when the holiday ended. Our room was spacious, beds comfortable and kept clean by the housekeeping. Minibar was well stocked throughout. Food was of high quality, yes there were some repetitive dishes but we always found something to eat. There were days with roast beef, roast lamb and roast chicken during dinner. Grilled fish was served every lunch. We thought the choice was very good and catered for every taste palate Kids club could do with a few more activities other than colouring and Uno. When asked the staff said all supplies that had been used during high season weren't replaced. Tina was amazing and our kids love her. Other staff however were always on their phones and left the kids to do their own thing, colouring or watching tv Entertainment was great, animation team tried to get everyone involved. A few good shows too on some nights All in all we enjoyed our stay and will be back
After initial disappointment of having to move from Crystal Waterworld to Crystal Palace the week before we were due to leave we soon welcomed the change. Weirdly, it was the actual neighbours to Von Resort, where we stayed last year and the proximity was where the similarities end. The food was plentiful, evening entertainment was brilliant, animation team was friendly and the kids club/disco kept our little ones busy for a few hours inbetween swimming, food and bowling. Would particularly like to thank Tina & Vera in the kids club for everything they need for our children!
Positive: Excellent food, good facilities, good water park, excellent private beach close, great animation team, very good children club, great room, great ala carte. Something to improve: Children club had only Uno cards and a puzzle, should have more resources. Negative: Our full sea view room had only 25% sea view. Should be labelled as "partial sea view". Overall impression: ****+.
Wow. Just stunning from the minute we walked in me and my husband. Spacious clean moderate private beach spa many pools Room was amazing with balcony seaview Staff so polite and helpful. Great for kids too.
Very very good, staff are so welcoming, friendly and easy to get along with, staff are excellent with the kids, loads of activities available to do, great indoor and outdoor pools, with the beach alongside the hotel
Really really good, staff & animations were really good and were really friendly with all the kids, everything was always clean and tidy, rooms always made well and was generally really nice to stay at, would come again:)
Arrived last week at Crystal Palace Luxury Resort and Spa exhausted and have just arrived home refreshed. Their all-inclusive concept meant I had nothing to think about except relaxation. The beds were comfortable, pillows out of this world, rooms clean, the hors-d'oeuvre buffets and breakfast choices excellent. The hotel commands a very good section of sandy beach with neatly laid out sun loungers and shade accessed by a boardwalk and with freely available refrigerated water and Caretta Snack Bar at the top of the beach - great for lunch. Had a series of prescribed anti-stress massages (extra but reasonably priced at 35 euros/hour) by the skilled Fatma in the Spa who worked continuously and harder in the allotted hour than I have experienced masseurs in the UK. Thank you, Fatma. One area that could be improved is the beach could be raked daily as, despite receptacles placed for smokers by the hotel, there were too many discarded cigarette stubs left by thoughtless guests.
Just returned today from a 7 day visit to this wonderful hotel.the staff are great especially Umur at reception desk.great animation team with fantastic shows every evening.Maria,Georgi and the rest of the team were awesome.lots to do at the hotel and we didn't need to go out at all.great beach and the sea was clean.wouls go back anytime. Only down side was the rooms that are not five star standard but still comfortable A shout out to Zainad who cleaned our room and the photographer.also Suleiman at the restaurant. The food was ok and seemed more catered for German guests.xould do more with turkish food One big issue was the prices in the shops.nothing was clearly priced and would be overcharged several times and had to haggle.doesnt suit a five star hotel. Overall it's a great place and great friendly staff.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1217 reviews