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Recent guest reviews

Everything was OK, worth the price. Just the pool towels can be newer ones....

We booked this hotel for 5 nights but arrived one day earlier as planned and requested 1 additional night upfront and were considered as 'walk ins' for a rate which was $80 higher than our other nights for $220 each. I asked for the same rate for this additional night at 10 pm because we had passed the all-inclusive dinner for that evening anyway. The underpowered employee was not able to accomodate our request and the manager was already gone home. So, the decision was not to give us the room and to send us to the much cheaper competition. We cheched in the next day, i asked for the manager and the front desk manager started to argue with us, no sign of an excuse. Ok, we thanked and cheched in anyway. Room was OK, ocean view, but the loud music from the discotheks opposite of the road were a real ear filler until 3.00 am in the morning. The food and beverage all-inclusive package was also pretty good, great breakfast, lunch, even at the pool and dinner was excellent. However, the 80 % russian clientel was something what we not expected. In general we would not book this hotel again.

Room options

Family Room

1 Double Bed and 2 Twin Beds | Sleeps 4

Standard Double or Twin Room

1 Queen Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Suite, 2 Bedrooms (Queen)

2 Double Beds | Sleeps 6

Standard Double Room, Partial Sea View

1 Queen Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Crystal De Luxe Resort & Spa – All Inclusive

Couples (2)
4

nice holiday

Couples

Everything was OK, worth the price. Just the pool towels can be newer ones....

By on Aug 17, 2015

4

there are better choices

Couples

We booked this hotel for 5 nights but arrived one day earlier as planned and requested 1 additional night upfront and were considered as 'walk ins' for a rate which was $80 higher than our other nights for $220 each. I asked for the same rate for this additional night at 10 pm because we had passed the all-inclusive dinner for that evening anyway. The underpowered employee was not able to accomodate our request and the manager was already gone home. So, the decision was not to give us the room and to send us to the much cheaper competition. We cheched in the next day, i asked for the manager and the front desk manager started to argue with us, no sign of an excuse. Ok, we thanked and cheched in anyway. Room was OK, ocean view, but the loud music from the discotheks opposite of the road were a real ear filler until 3.00 am in the morning. The food and beverage all-inclusive package was also pretty good, great breakfast, lunch, even at the pool and dinner was excellent. However, the 80 % russian clientel was something what we not expected. In general we would not book this hotel again.

By on Sep 8, 2014