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Crystal De Luxe Resort & Spa – All Inclusive

5.0 out of 5.0

Recent guest reviews

Stayed at this hotel from the 8th to 15th December 2017 .From the moment I arrived until I left it was a most enjoyable experience. The room was spacious and very well decorated,the bathroom and very large shower had all the necessary toiletries.bathrobe and slippers.The meals in the restaurant were varied and a large choice.the lounge bar was open from 10 am until 11pm and had a wide range of drinks available with no rationing of drinks.The discothèque opened at 11pm until 2 am and all drinks were still part of the AI package .All the staff were polite and welcoming and couldn't do enough for you. Would definitely return to this hotel.

You get what you pay for. At less than £500 for a week all inclusive don't get carried away with your expectation. Cleanliness of the property is next to excellent, not so much with cutlery and glasses, we repeatedly found dirty ones. Food was fine,lots of variety, alcohol and other drinks plentiful. Male front line reception desk get 100% for positive regard at all times, one miserable female who gave me incorrect change when I paid for drinks purchased at the bar...less 3 Lira !!! my friend and I felt it reflected her and not the hotel, she knows herself :( hopefully the managers will cotton on to her behaviour at some point, I also noted she was rude and unhelpful when the managers were out of sight...if Crystal wants to take on board my review please move her away from front line,she is not promoting your great hotel. Entertainment...quiet time of the year so didn't expect much, but it wasn't too bad. I would suggest Crystal get the lead guy properly trained up and encourage him have more self awareness in how he comes across, there is professional and there is sleazy. There were times he was intrusive. Then we have the CONMAN stationed on a seat near the photographers desk. He wanted us to pay 50 Euros each to use the SPA we quickly found out his lie would have cost us 200 Euros, once we said no to him, he glared at us so much we sometimes used the open courtyard just to avoid him, he made sure he blocked our access to the 15 mins free massage offered by the hotel. All in all a most enjoyable stay, security staff deserve a mention...well done guys. I will recommend a stay as it ticked all the boxes. By the way the Russians didn't bother us, it's simple if they smile - smile back if they ignore you ignore then. Looking forward to visiting during the high season. A Peaceful 2018 to all those who made our stay worth the visit. Warm Regards from UK.

Spent a week with family. Location: excellent , only 5 mins walk to central of Kemer, lots of shops, restaurants and the bus station, to catch bus to Odogar bus station Antalya costs 9TL one way and then take another bus 2.75TL one way (no. 94or 93)to down town Antalya it is worth a day out, the other option is to take sea bus from harbour 10 mins walk from hotel. Food : plenty of choices grill fish , grill chicken breast , a section of cakes and fruits. All in all nice and clean hotel can't fault it, well done to staff who work so hard !

Just back from having a very quite chilled break away from the kids, hotel is clean & fresh couldnt fault the housekeeping staff. The AI idea is a great idea and for the price it was great food was either,fish,turkey,chicken&livers but had a salad bar and we noticed at the end of our stay there were 2 European dishes but if your a fussy eater & dont like cats this hotel isnt for you. Id definitely come back but not when its not the season.

Just home from a wonderful week at this hotel. Overall I would recommend it. Considering the deal we got on the all-incl. package the food was excellent. There was ample choice for even the fussiest palates. Every day a choice of dishes including fish, chicken or turkey, various meats (no pork), pastas, vegetables, salad bar and fresh bakery also a superb selection of desserts and fresh fruits. I did notice some guests sneaking out to Dominoes but there are some guests who will not even try foreign cuisine. After much discussion my 3 Brit party decided the only additions to the buffet we would like to see were apple pie and ice cream!!! The rooms were clean and spacious with a free mini-bar and safe and my only suggestion for improvement would be a family film in English every night, this may tempt guests away from the bar and save the hotel money? The only bar open, as it was low season, was in the main lounge area and this was often overrun with squealing children, especially during kids club every evening. Personally I would have liked an "adults only" bar area but I am a grumpy old git. Otherwise I found the staff excellent, helpful and friendly but wherever I travel I always try to master a few phrases and this greatly improves attitudes. Kemer town is charming, well kept and quiet. A beer or snack on the terrace of the white tower overlooking the town is recommended.

The hotel is well managed and well maintained. The staff are friendly and take pride in their work. You will need to haggle quite hard at the award winning spa to get a sensible price, but it is worth it. My only complaint with the spa is that the indoor pool and jacuzzi are way too cold. Also, they don’t have any clear guidelines on the ages you can use the sauna. We saw a couple bring a small baby into the sauna for several minutes and change it’s nappy - at which point we left. There are no rooms with baths, which is a downside for those who love a relaxing soak, or have rheumatism or other ache issues. There are lots of cats here, especially now the other hotels have closed for the Winter. They are well taken care of by the staff and roam freely. Please don’t come here if you don’t like cats and then very loudly moan to the staff about them in a 15 minute complaint as one guest did yesterday. All in all, this is a good hotel with good facilities, and welcoming, professional staff.

Really liked the hotel and beach area, a lot to see in Kemer city. You'll never get hungry or thirsty, bottle water and different drinks free if all inclusive! Rooms were nice and clean, food choice was good. I reccomend!

I quote their website " our “Ultimate All Inclusive” concept starts with a warm welcome by offering our guests a traditional Turkish dessert called “cezerye” and a glass of Turkish sweet drink called “sherbet”. Then it continues with wide range of food and drinks for 24 hours. Our A’ la Carte restaurants require reservation and they are free of charge for once during minimum 7 nights accommodation" None of the above is actually true. On arrival we weren't offered anything, not even information on the hotel, where to find things, times of meals etc. Check In was also slow, it had been a very long day and there was a single attendant seeing to all the new arrivals that had come in on our flight. The above paragraph says food was available 24 hours, this is also untrue. It seemed that as December arrived they shut down more and more of the hotel. After 8:30pm it was very hard to find anything to eat and what they did eventually offer was leftover soup from dinner and dry bread rolls with two pieces of cheese, which i have photographed. The A'la Carte restaurants were all closed for the duration with one being used for what looked like storage. The Lagoon Bar was closed for the duration as was the pool where you could use the water slides. The towel hut at the remaining pool was closed, to get a towel you had to go to the basement of the hotel and ask the spa for a towel. On our first full day at the hotel we were hassled on three different occasions by spa attendants to pay for treatments. All we wanted to do was relax after a long trip the day before but instead we had to repeatedly tell them no and even after saying no you had to keep repeating that you did not want to see the spa. We gave in to one attendant and looked around but after sitting with him realised we were being pushed into something we didn't actually want so we said no and walked away. Everytime we saw him afterwards he didn't speak to us. I found the staff to be rude, all but one lady at the bar. She works very hard and seemed to be there making drinks all day, everyday. I don't think she has much grasp of English but she tried and always came across as pleasant. Other than that, language barrier or not the other staff were rude. One morning we went to the late breakfast, i had just picked up a coffee cup when a young waiter steamed over waving his arms and shouted NO! FINISHED! OUTSIDE! i knew what he meant because we had been told to the day before that you can only eat late breakfast outside, i didn't realise that meant i had to get my coffee from outside too and would have appreciated being told in a better manner. I approached the reception desk to ask for an iron on another occasion, he simply said no, you pay. I said no thank you, i'll do it myself. He said No! You pay extra. So what i gleaned from that was that your not allowed an iron, you must pay for the hotel to do it. A single blouse is 3 euros! I just wore it creased. Speaking of laundry, there were holes in the bed sheets ( photos attached), the bedding wasn't changed regularly, that didn't bother me but may bother some. The cleaners leave the balcony doors unlocked once they have cleaned, the balconies sit on a sort of terrace so your neighbours can climb off their balcony and walk accross the terrace to yours, We kept the passports in the safe but everything else was out and fair game with the doors left unlocked. The minibar in the room actually contains 3 cans of pop and a water which is restocked daily. The air conditioning is temperamental, sometimes it works, others it doesn't. The evening entertainment was awful, it was just noise. The games room is extra, again charged in euros. 8 euros to use the pool table for an hour. The hotel has a cat sanctuary in it, so there are a lot of cats. I personally love cats and it made my day but for people who don't there is no getting away from them so this isn't the place for you. They don't seem to get up near the rooms but one day a little chap did and he went to the toilet in the corner... this was there for 2 days, still there when i left. People would eat food at the tables near the lifts upstairs and dirty dishes and glasses would remain for days at a time. Speaking of which the glasses and tea cups in the Panorama Restaurant were usually dirty so check before you use. The food was lovely, i couldn't fault it although it did get samey towards the end of the week. Meatballs, Fajita Chicken, Spinach, Mash Potato, Chips, Rice and lots of turkey dishes. Some tips, at the bar you will be served half pint glasses of beer everytime, unless you specifically ask for "big glasses" which they then get from a separate cupboard for you. As you come out of the hotel, turn right and just up the road is a little office with Coupon Cars written on the window. This place organises excursions and are the best value for money run by some really nice people. Mohammad will give you local information, nothing you ask is too much, he even ran around looking for somewhere for us to watch the Man Utd game. Kemer is mostly closed during the winter and reopens in April. We didn't know this, so it was a very quiet area with only a few bars and restaurants open for business. The hotel shop is expensive in comparison to ones just a short walk from the hotel, there is a shop next door to the excursion place so very close. This hotel is supposed to be 5*, it isn't. i was so disappointed. I can appreciate that it may close down some of it's facilities in the winter but you should be made aware of this before booking. I have checked the prices and there isn't a great deal of difference between summer and winter prices so we should have had the same treatment, it isn't fair to get there and find a lot of the things you were sold by their website and tour operator weren't actually available. I would never go back there, i will never recommend to anyone. If you have already booked, i am sure you can go and make the best of it but if you are just thinking of booking please consider somewhere else.

I wanted a last minute week away from my busy job, and I could not have chosen a nicer place! Nestled within gorgeous mountains, forests, gardens but also steps away from the sea and town centre, this gem of a resort never disappointed. Meticulously clean and well managed resort, friendly, hard-working staff and an exceptional fresh food open buffet dining room., will suit all age groups, families and couples alike. The food variety is very impressive, always fresh salad and fruits with every meal and wide variety of tasty fish, meats and vegetables. I would highly recommend Crystal de Luxe in Kemer and will certainly be back!

Quality, well-located 5-star hotel but there have been cutbacks - comparative review. This was my second stay at the Crystal De Luxe, having stayed there for exactly the same two weeks, two years earlier and my 66th hotel stay on the Antalya coast since 1999. I will concentrate on the changes since my last stay but please follow the Trip Advisor link at the end for my previous comprehensive review. Room This time I booked a ‘lateral sea view’ room at minor extra cost to a ‘land view’ room. I paid just over twice as much for the hotel only per night as I had two years before - however that previous rate was exceptionally good. I was allocated room 1328 at check-in. This was a beautiful room on the 3rd floor facing South-East over the main pool and with sea views to the left over the miniature park that separates the hotel grounds from the beach. At that time of year, the sun rose over the mountains directly in front of my balcony. In summer, the direct sun may be too much but in November, it was much appreciated. I could not have asked for a better-located room. My room had a tea and coffee making station and supplies, which I noted my previous rooms had lacked, it was provided with bathrobes and slippers while previously I only had slippers. The shower had a low-slip tiled floor while previously I noted it had been slippy. The small bars of soap had disappeared otherwise the toiletries were the same (liquid soap dispensers, hair conditioner, body lotion, cotton buds and pad, shower cap, sanitary bag, ‘dental kit’ and nail file). The mini-bar contents had changed to full-sized branded cans of Cola, Cola-Light, Sprite and Fanta, a small bottle of sparkling water and a 1.5L bottle of still water, all replenished daily. The room service menu was similar but, even given the Turkish Lira’s devaluation, there had been stiff price increases. E.g. Cheese platter had gone from 9TL to 23TL, mushroom omelette from 11TL to 22TL, whisky from 9TL to 25TL ! I have uploaded a photo of the menu. In common with the other four hotels I have stayed at this year, BBC World News was not available on the TV. In each case it was listed as available but blanked and muted out. I listened to BBC Radio 4 and BBC World Service on my laptop instead instead. The wi-fi was excellent everywhere (including my room) except in the restaurant where there was perhaps deliberately no covergae. Along with many photos of the hotel, I have uploaded two photos of plans of the hotel - one showing the room arrangement of the 3rd floor (I assume the 2nd and 4th floors are near identical) with room numbers and the other showing layout of the public amenities on the ground and basement floors as well as in the grounds. Food & Beverage Compared to my previous visit, there fewer open facilities, despite higher guest numbers, and more items charged for. In particular the pool bar and pool snack bar were both closed, despite excellent sun-bathing weather most days. This pool bar area had been a very popular place to sit and socialise during the day two years before. The tables and chairs were still there and some guests, including myself, made the effort to bring drinks from the lobby bar but it was quite a long trek over the ‘humped’ pool bridge, up and down a flight of stairs and the full length of the lobby lounge. The closure of pool bar could have been mitigated if occasional waiter service had been provided from the lobby bar. Sadly, it wasn’t. There was no alternative outdoor bar. Similarly the only food option was the main buffet restaurant for all meals. Previously the pool snack bar had a popular selection of pizza, chips, donner kebab, rice, borek, fried mixed veg and salad from 11:30-16:00. The snack service had nominally moved to the main buffet after lunch there had closed (14:30-16:00) but it was a very much reduced selection (e.g. pasta and sauce and one other mixed dish). Notionally in the evening there were three a la carte restaurants - Turkish, Italian and Mexican - but also since my last visit, a €10 cover charge had been introduced and this proved sufficiently off-putting to guests that the minimum ten person quota was very rarely met so they very rarely opened. When I asked, just one a la carte had received one booking request for just two people! I could add my name to a list and be informed if the quota was ever reached but I didn’t bother. €10/meal is too steep a cover charge in an ‘ultra all-inclusive’ hotel. The disco opening time had been pushed back to 11pm - to coincide with the earlier closing time of the lobby bar. On my last visit, we frequently left the disco to talk at the lobby bar. This was no longer a possibility. Now it is: lobby bar -> disco (if still awake) -> bed. The loss of the a la carte restaurants, the pool snack bar and the choice between disco and lobby bars in the evening were very significant. Downstairs in the basement I noticed that the games rooms had also closed for the winter. A charge had also been introduced for fresh orange juice at breakfast - previously the juice was hard to find but included. I thought that included fresh fruit juice was a mark of the Crystal group of hotels. The beautiful strained yogurt I loved had gone too. With the reduction in facilities, choices of venue and the increase in numbers, there were often not a single free table in the restaurant unless I was there either at opening (12:30 or 18:30) or 90 minutes+ later. In the evenings, there were usually queues at the bar indicating insufficient bar staff. Other There are notices telling guests not to feed the cats as they are fed by the hotel. I found only one cat-feeding station in the grounds and out of three visits, there was no food put down. Hence there were some rather hungry-looking cats forever trying to get into the restaurant and waiters chasing them out. Putting sufficient food down in the ‘cat-house’ would appear to be the best solution to this problem. The sea bus (hydrofoil) from Kemer Marina to Kaleici harbour, Antalya that I mentioned in my previous review has dropped to two per day, departing Kaleici at 09:30 and 15:30 and returning from Kemer at 10:45 and 16:45. The journey time has increased to an hour, presumably to save on fuel and the fare increased from 10TL to 15TL each way. The government-run service is not advertised and still does not appear commercially-viable. The 10:45 departure from Kemer and back at 15:45 gives a useful 4hrs in Antalya on a day trip. Photo ID, e.g. passport, is now required to buy tickets. Seach for “Deniz Otobüsleri Sefer Bilgileri“ for the latest official timetable. Summary Pros + Still a quality, well-decorated hotel in a great central Kemer/sea-side location + Tea/coffee-making station & supplies, bathrobe & slippers, good minibar & toiletries provision + Easy and cheap sea-bus day-trip to Kaleici from nearby Kemer Marina. Cons - Pool bar & pool snack bar closed despite excellent weather - Snack menu (in the main buffet) reduced to a fraction of what it was - Disco & lobby bar times no longer overlap - Excessive a la carte restaurants €10 cover charge effectively stops minimum quota of guests to open - Fresh juice now charged for, strained yogurt not available at breakfast - Lower staff-to-guest and space-to-guest ratios evident at the bar and restaurant - Room Service menu drastically more expensive - Even the hotel cats are suffering from cut-backs! In precisely two years, the above ‘cons’ have taken the edge off my experience of an otherwise quality, well-located hotel. Most significantly was the lack of any outside bar is the beautiful Antalya sunshine. November/ December is my favourite time of year to visit this coast - because of the stark contrast from the dark, cold and wet Northern European weather to the beautiful warm sunshine in Antalya. If this is the trend of Antalya hotels, I am wary of booking another for next winter. I still like the Crystal De Luxe but it is not as high a quality experience as it was two years before. Still it is better than most! If this review has been helpful, please help the Trip Adviser community by giving it a ‘thank you’ vote.
 Tim Millea, 25th November, 2017. Previous Stays on the Antalya Coast Limak Limra, Kiris, Kemer, October/November 2017 Side La Grande, October, 2017 Side Miami Beach, September 2017 Crystal Sunrise Queen, January 2017 Side Miami Beach, Christmas & NewYear 2016/17 Crystal Sunrise Queen, December 2016 Kleopatra Life, Alanya, October 2016. Palm World Side, Evrenseki, March, April 2016, 2 times Royal Atlantis Spa, Gundogdu, March 2016 Crystal Sunrise Queen, Side, December 2015 Crystal De Luxe, Kemer, November 2015 Narcia Hotel, Kumkoy, 2015 Sentido Roma Beach, Gundogdu, 2015 Side Miami Beach, Side, 2015 Arcanus Side resort Hotel, 2015 Crystal Sunrise Queen, Side, 2015, 2 times Majesty Mirage Park, Goynuk, 2014 The Colours West, Gundogdu, 2014, 2 times Royal Atlantis Resort, Gundogdu, 2013, 2 times Side Yesiloz, 2013 Diamond Beach, Gundogdu, 2012 Sunberk, Side, 2012 Concorde Lara Beach, 2011, 2 times Limak Lara, 2010 Lara Beach Resort, 2010 Sentido Perissia, Side, 2009-2010 Palmet Resort, Kemer, 2009 Viking Nona, Kemer, 2009 Viking Star, Kemer, 2009 Amara Wing, Kemer, 2009 Royal Wings, Lara Beach, 2008 Argos, Antalya, 2008 Xanthe Resort, Evrenseki, 2008 Linda, Side, 2008, 3 times Grand Seker, Colakli, 2007 Marina Residence, Antalya, 2006/2007, 2 times Kemer Resort, 2005 Turkiz Hotel, Kemer, 2004/2005, 2 times Marina Kemer, 2005 Club Voyage, Belek, 2005 Club Voyage Sorgun, 2005 Kremlin Palace, Lara Beach, 2004 Kaya, Side, 2003 Hillside Ma Biche, Goynuk, 2002, 2 times Kaya Belek, 2002, 3 times Sunrise Queen, Side, 2000-2004, 6 times Hemera, Side, 1999.

Yeni Mah.501 Sok.No:9 Kemer Antalya

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Crystal De Luxe Resort & Spa – All Inclusive is located within a mile (2 km) of Kemer Marina and Nomad Theme Park. This 356-room, 5-star resort has a private beach, a full-service spa, and 4 restaurants. Moonlight Beach and Park is also 1.1 mi (1.8 km) from this Kemer resort.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. There are multiple options for onsite dining with 4 restaurants, including Mexico Restaurant, which specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 356 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and LED TVs with satellite channels. Free minibar items, coffee makers, and free bottled water are also standard.


Property features

Guests of Crystal De Luxe Resort & Spa – All Inclusive have access to a private beach, a full-service spa, and a nightclub. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include an indoor pool, an outdoor pool, and a children's pool.

Room options

Family Room, Sea View

Full 1 | Sleeps 4

Standard Room, Sea View

Full 1 | Sleeps 2

Standard Triple Room, City View

Full 1 | Sleeps 3

Suite (King)

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 1208 reviews