Crowne Plaza Hotel Antalya5.0 out of 5.0
Recent guest reviews
Really appalling, shocking management and service provided. Where do I start with this one. I had prepaid for two connecting rooms for 4 nights which included two children with special needs and carer requirements as an IHG Rewards member. Adviced they did not have connecting rooms at the property then they said to try again the following day at breakfast but they could still not fulfil requirements. As far as the allocated rooms were concerned they were miles apart although on the same floor old furniture and not very clean, overhead showers in both rooms did not work and not ideal with carer needs. Now to the worse part of all and fraudulent charging to my account although I had prepaid full board as an IHG member for 4 nights I was told they needed use my credit card for any extra and pre authorisations. They charged approximately £935 to my credit card and when I checked out they told me that they had not taken anything from my account so they didn't need to clear the preauthorisation etc. The hotel was so bad I could not sleep because people could be heard knocking on the doors and also I had to stay with the children as a carer. One evening I sat down for dinner and the chair was broken too. As a result I complained to IHG and the hotel directly and needed up cancelling the fourth night and returning to Istanbul and inconvenienced by paying for additional flight costs. I thought I had left my woes back at the hotel however when I checked my credit card statement I noted this morning that the hotel had not returned the £935 they took for extras the only extras I had amounted to 30 liras which I paid for at hotel reception upon checkout by cash. When I rang the hotel directly they informed me that the total taken was for was for the hotel rooms I then asked them when I had prepaid directly before for the rooms why are they deceipting me for billing me twice. The hotel then said they would need to speak to accounts to sort it out. I have complained separately to IHG Rewards and they have given me a complaint reference I have also advised my credit company. I have proof of the hotel charging me twice and I am now having to wait for a lengthy refund process. My previous experience with IHG group of hotels has been excellent but on this occasion this fell short and the hotel is not worthy of 5 stars status is respect of any attributes and services provided. Literally shocked and appalled this is even part of an IHG chain.
So after looking at trip advisor ratings and pictures and average reviews, we decided to book this hotel! Only to find that it was truly misleading! The pictures on IHG website show perfect rooms... however this is not the case! In fact, the carpets are dirty and the furniture is worn out! Not to mention that the bedding is so cheap that one can truly not call this a five star hotel! Before coming, we requested a connecting room or rooms close to eachother! As IHG members and a family with two deaf children who need constant caring, your expect the hotel to get 2 rooms close to eachother at least! Intercontinental has never let us down on this issue! On a daily basis we were running up and down each room for children's needs and the rooms were far apart! We were told that we are "lucky" that we received rooms on the same floor! Infact newly arrived families were given rooms a door away from eachother! The bathroom is small and the shower heads have issues! They are very hard to change in settings! The male reception staff are not helpful at all! Despite speaking to the hotel manager, our requests were not processed! Hande is the nicest staff there who seems to care about customers! Other staff are not attentive at all even in the restuarants. They seem to be too occupied to help guests. The lounge was dirty and four hours later it was still not clean! The place looks like a total chaos. The design of the hotel is great but truly lacks control and good staff! This hotel is not like the usual IHG standard!
we came to the hotel in hot august time. which was like an apartment, 2 bedrooms, one living room, one bathroom with a shower cabin. room was cleaned daily. we had a mini bar and wifi free of chagre. it was our wedding anniversary during our stay, so they arranged a la carte for us, and cabana at the beach, great place to celebrate, thanks to kati and galina for the advise. this was a great holiday, wished we could stay longer.
This hotel looks like they have used the same hotel design as the one they used in Dubai. Quite tired by now with tiny bathrooms that badly need renovation. I would say that you get what you pay for, but actually you can get much better for the same price in Turkey so I'd encourage you to shop around. Not really close to Antalya so if you want a resort holiday then you could make this one do, but if you want to pop into the city for dinner of an evening I wouldn't recommend staying here. Breakfast was plentiful, but quite stressful with the crowds. On the positive side there is a tunnel under the road to the beach, which has beautiful warm water and is perfect for a swim. Staff are efficient and well trained.
Outstanding hotel, high quality services, the food was delicious, the staff was very friendly and polite and the location of the hotel was great, since it's located right near the beach. I also loved the view to the Mediterranean Sea! Mr Bellboy Ahmet was really kind and helped us on a daily basis with valuable info about places that are worth visiting, so thanks to him we truly had the chance to discover Antalya. He was also really friendly and helped us with the luggage. Overall, we had a great time and I would definitely recommend Crowne Plaza Antalya to anyone!
The hotel is comfortable, the food is fresh and healthy. It's have their own beach. The staff are polite . The only negative point is the cleaning service, they don't do their job probably. But overall we enjoyed our stay .
We stayed at crowne plaza hotel antalya for a 4 nights, the design of the hotel is really nice, The staff at the reception and the guest relations were so helpful. The room was clean with a nice sea view. We enjoyed the breakfast buffet: so many choices U can stay in the garden near of the swimming pool and take a shisha. Overall the hotel is great and nice place to relax
Very beautiful place and the people who works there are lovely people. I liked the hotel location in front of the sea. they know how to take care of their guests. I just want to say to all of them "Thank you I really enjoyed in your hospitality. You just need to put a watchs in your rooms :)
I stay in this hotel 4 nights and I had not a great experience. 1st day when I arrive I ask to staff to eat some snacks because I was not had lunch they show me the menu and just gone away I was almost 20 minutes waiting to someone go check what I want eat and no one get check what I want. 2nd day I was in swiming pool and I order 2 cocktails non alcoholic 12 telas each. For my surprise when I saw the bill one was charge 12 and 2nd 27 and I refused to pay after. I wait 10 minutes they made me other bill 12 telas that was the right price. The staff in general almost not speak English and was not kind and even with bad attitude. There was a few exceptions but in general don't expect 5 start service because the staff did not have any interest in guests. The lunch service and dinner is disappoint not have organization and if you need a drink or something don't expect to the staff go check what you want. The instalation also is not 5 start hotel with furniture used and broken. The jacuzzi was a leak so imagine floor wet. And the discharge buttons on a toilet broken. If you expect any activities like a 5 start hotel. Like animation for kids or shows after dinner simply don't have. Is a boring hotel. In my opinion for all I see there are a lot of problems in this hotel like the staff the organization and the instalation. The swimming pool only open at 8am also the beach access so imagine in a hot day you can't use both before 8 am. You need wait until open and you not are allow also use the chairs before 8am. So is a shame for this hotel and for the guest that have a a idea to have 5 Start service but in reality you simple don't have. So if you are looking a 5 start hotel simply look for another one.
Amazing hotel we highly recommend especially for couples. View is marvelous and the hotel have a very nice private beach. Very good facilities and it's very close to a lot of attractions and easily to find by taxi or bus. The best thing is when you meet Reem, she's the most adorable and friendly person you may ever meet. She's very helpful and she took extra care of us when she knew it was our anniversary.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Crowne Plaza Hotel Antalya places you within 3 miles (5 km) of popular attractions like Antalya Aquarium and Dolphin Park. This 194-room, 5-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants. It's in central Antalya and also close to Glass Pyramid Congress and Exhibition Centre and Minicity.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
Crowne Plaza Hotel Antalya's 194 rooms are air-conditioned and provide balconies, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.
Guests of Crowne Plaza Hotel Antalya have access to a private beach, a full-service spa, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for EUR 60 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include an outdoor pool, a children's pool, and a health club.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 1653 reviews