Best Western Plus Hotel Carlton

4.0 star property
Eco-certified hotel with a 24-hour front desk and a bar
VIP Access

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Photo gallery for Best Western Plus Hotel Carlton

Executive Room, 1 Queen Bed, Non Smoking, Balcony | 1 bedroom, minibar, in-room safe, individually decorated
Reception
Bar (on property)
Daily buffet breakfast (EUR 22 per person)
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000
  • Annecy Castle
    ‪5 min walk‬
  • Palais de l Ile
    ‪5 min walk‬
  • Centre Commercial Courier
    ‪5 min walk‬
  • Geneva (GVA-Cointrin Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Comfort Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

Comfort Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

Classic Room, 1 Double Bed, Non Smoking (Small Room)

9.2 out of 10
Wonderful
(5 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

Executive Room, 1 Queen Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

Exclusive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Annecy

Located in Annecy Old Town, Best Western Plus Hotel Carlton is within a 5-minute walk of sights such as Notre-Dame-de-Liesse Church and Thiou. This 55-room, 4-star hotel has in-room conveniences like minibars, espresso makers, and flat-screen TVs.

What's nearby

  • Notre-Dame-de-Liesse Church - 3 min walk - 0.2 miles
  • Annecy Castle - 5 min walk - 0.3 miles
  • Palais de l Ile - 5 min walk - 0.3 miles
  • Centre Commercial Courier - 5 min walk - 0.3 miles
  • Amours Bridge - 8 min walk - 0.5 miles

Getting around

  • Annecy Station - 3 min walk
  • Chambery (CMF-Chambery - Savoie) - 35 min drive

Restaurants

  • ‪Kia Ora - ‬2 min walk
  • ‪Au Bureau - ‬2 min walk
  • ‪Le Moulin de Païou - ‬2 min walk
  • ‪Chez Ingalls - ‬2 min walk
  • ‪Hiatus Coffee - ‬3 min walk

About this property

Best Western Plus Hotel Carlton

Eco-certified hotel with a 24-hour front desk and a bar
Guests staying at Best Western Plus Hotel Carlton enjoy free WiFi in public areas, free newspapers, and a reception hall. Self parking is offered for EUR 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Guests can expect free WiFi and 26-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, espresso makers, and safes are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 25 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1930
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Pet weight must not exceed 44 lbs per pet
  • Food and water bowls are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.45 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Air conditioning may be restricted to certain hours from October 01 to May 01 in accordance with national or local laws.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy
Best Western Plus Hotel Carlton Annecy
Best Western Plus Carlton Annecy
Best Western Hotel Carlton Annecy
Best Plus Carlton Annecy
Best Western Plus Hotel Carlton Hotel
Best Western Plus Hotel Carlton Annecy
Best Western Plus Hotel Carlton Hotel Annecy

Frequently asked questions

What is there to do around Best Western Plus Hotel Carlton?

This hotel is situated in Annecy Old Town, just steps from Notre-Dame-de-Liesse Church, and within a 10-minute walk of Centre Commercial Courier and Palais de l Ile. You'll also find Lake Annecy and Annecy Castle less than a mile away.

Will I be able to park at Best Western Plus Hotel Carlton?

Yes, secured parking is offered for EUR 25 per day.

Does Best Western Plus Hotel Carlton have a casino on the premises?

No, Best Western Plus Hotel Carlton doesn't have a casino.

Will I find an indoor pool at Best Western Plus Hotel Carlton?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Best Western Plus Hotel Carlton?

Amenities that appeal to couples at this lakeside hotel include a minibar and an espresso maker along with a bar.

Does Best Western Plus Hotel Carlton have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Plus Hotel Carlton feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Hotel Carlton serves buffet breakfast on weekday mornings for a surcharge from its snack bar.

Will Best Western Plus Hotel Carlton allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Hotel Carlton for a fee of EUR 10 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Best Western Plus Hotel Carlton?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Best Western Plus Hotel Carlton?

The closest major airport to Best Western Plus Hotel Carlton is Geneva International Airport (GVA), which is 28.8 mi away (34 minutes by car). Another top airport is Chambery (CMF-Chambery - Savoie), which is around 21.5 mi away.

Are there rooms with balconies at Best Western Plus Hotel Carlton?

Yes, some guestrooms at Best Western Plus Hotel Carlton offer a balcony.

Best Western Plus Hotel Carlton Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 378 out of 894 reviews
Rating 8 - Good. 357 out of 894 reviews
Rating 6 - Okay. 113 out of 894 reviews
Rating 4 - Poor. 34 out of 894 reviews
Rating 2 - Terrible. 12 out of 894 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Levin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Stayed 2 nights in Oct 2024

6/10 Okay

Robert, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location
Stayed 1 night in Sep 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

peter

Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight
Stayed 1 night in Aug 2024

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional and welcoming
Stayed 1 night in Aug 2024

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally kind especially Jose ❤️🙏
Stayed 1 night in Aug 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Adil

Stayed 1 night in Jul 2024

10/10 Excellent

mrs helen l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Portia Y

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to bus station
Stayed 1 night in Jun 2024

10/10 Excellent

Mohammed

Traveled with group
Great location, clean and updated
Stayed 1 night in Jun 2024

8/10 Good

Jody

Liked: Cleanliness, staff & service
Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.
Stayed 3 nights in May 2024

2/10 Terrible

Irina

Traveled with group
Disliked: Property conditions & facilities, room comfort

Deceiving advertising

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!
Stayed 1 night in May 2024

6/10 Okay

Linda

Liked: Staff & service
The room is very small considering it is 4 star hotel
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2024

10/10 Excellent

Karin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.
Stayed 1 night in Oct 2023

10/10 Excellent

gabriela s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, convenient location, immaculate and updated. Great stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and near the old town. From this location you can go anywhere
Stayed 2 nights in Aug 2023

4/10 Poor

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort

Very disappointed...

Stayed 3 nights in Jul 2023

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

DONALD, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Joshua, Villaz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.
Stayed 2 nights in Jul 2023