Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

5.0 star property
Luxury palace on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

3 restaurants, breakfast, lunch, dinner served; French cuisine
Lobby
3 restaurants, breakfast, lunch, dinner served; French cuisine
Indoor pool, outdoor pool, cabanas (surcharge), pool umbrellas
3 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking available
  • Spa
  • Room service

Explore the area

View in a map
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200
  • Place, Biarritz Lighthouse
    ‪11 min walk‬
  • Place, Biarritz Aquarium
    ‪14 min walk‬
  • Place, Cote des Basques
    ‪19 min walk‬
  • Airport, Biarritz (BIQ-Pays Basque)
    ‪4 min drive‬

Room options

Room, 1 King Bed, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • Sleeps 2
  • 1 King Bed

Room, 2 Twin Beds, Beach View

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Ambassador Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Twin Beds

  • City view
  • Sleeps 2
  • 2 Twin Beds

Family Suite, 2 Bedrooms

  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 King Beds

Imperial Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 King Bed, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Cruise Liner Collection)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Classic Collection)

  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Twin Beds (Classic Collection)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 King Bed, Ocean View (Classic Collection)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds, Ocean View (Classic Collection)

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Suite, 2 Twin Beds (Ambassador, Cruise Liner Collection)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Suite, 1 King Bed (Rooftop)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms (Imperial)

  • Ocean view
  • Sleeps 4
  • 2 King Beds

Suite, 1 King Bed (Palais)

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Cruise Liner Collection)

  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Biarritz

Grand Beach is within a 5-minute walk of Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt while other popular sites like Bay of Biscay are within a 15-minute stroll. This 5-star palace has 142 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.

What's nearby

  • Grand Beach - 2 min walk - 0.1 miles
  • Biarritz Lighthouse - 11 min walk - 0.6 miles
  • Biarritz Aquarium - 14 min walk - 0.8 miles
  • Port-Vieux Beach - 15 min walk - 0.8 miles
  • Cote des Basques - 19 min walk - 1.0 mile

Getting around

  • Guethary Station - 12 min drive
  • Biarritz (BIQ-Pays Basque) - 12 min drive

Restaurants

  • ‪Hôtel du Palais - ‬1 min walk
  • ‪Jack The Cockerel - ‬4 min walk
  • ‪Biarritz Beach - ‬5 min walk
  • ‪Pizzeria Des Arcades ( La Trattoria) - ‬5 min walk
  • ‪Lounge & Terrace - ‬2 min walk

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Luxury palace on the beach, with outdoor pool
Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt features a full-service spa, an indoor pool, and an outdoor pool. Parking is available for EUR 30 per day (EUR 30 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach palace include a children's pool, a gym, and a sauna.
Guests can expect 55-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Select Comfort beds sport Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, espresso makers, and safes are other standard amenities.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, uncovered self parking on site (EUR 30 per day)
  • Uncovered valet parking on site (EUR 30 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 50 to 50 for adults and EUR 25 to 25 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Rotonde
  • La Terrasse
  • Le Bar Napoleon III
  • Le Salon
  • Le Sunset

Things to do

  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1854
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 65 per pet, per night
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 100.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 6.91 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 50 to 50 for adults, and EUR 25 to 25 for children
  • Uncovered self parking fee: EUR 30 per day (in/out privileges)
  • Uncovered valet parking fee: EUR 30 per day
  • Pet fee: EUR 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt caters to LGBTQ+ guests.
  • Reservations need to be made in advance for massage services. Contact the palace at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

du Palais Imperial
du Palais Imperial Biarritz
Hôtel du Palais Imperial Resort
Hôtel du Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Hôtel Palais Imperial Resort Biarritz
Palais Imperial Biarritz
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel Palais Imperial Resort
Palais Imperial
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Palais Imperial Biarritz

Frequently asked questions

Is a free cancellation option available at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt on Nov 2, 2025 start from $413.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

This palace is located in Biarritz, just steps from Grand Beach and Miramar Beach, and within a short walk of Bay of Biscay. You'll also find Le Gare du Midi and Old Harbor less than a mile away.

Will I be able to park at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Yes, uncovered valet parking is offered for EUR 30 per day. Though parking is limited, accessible parking and electric car charging are also available.

Is there a spa at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt include a casino?

No, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt doesn't have a casino.

Will I find an indoor pool at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Yes, this palace has an indoor pool as well as an outdoor pool and a hot tub.

Is Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt a good place to stay for couples?

This beachfront palace offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Yes, this palace has a spa tub.

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt have a restaurant with a breakfast menu?

Yes, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt for a fee of EUR 65 per pet, per night. The property also provides food and water bowls.

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt have connecting rooms?

Yes, you can book connecting guestrooms at this palace for your group or family vacation.

Where is the closest airport to Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

The closest major airport to Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is Biarritz (BIQ-Pays Basque), which is 3 mi away (12 minutes by car). Another top airport is San Sebastian (EAS), which is located 21.4 mi away (37-minute drive).

Are there rooms with balconies at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

No, there aren't any accommodations with balconies at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt.

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt host weddings?

Take advantage of the wedding venue at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt if you plan to say "I do" during your trip.

Reviews

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 246 out of 311 reviews
Rating 8 - Good. 42 out of 311 reviews
Rating 6 - Okay. 8 out of 311 reviews
Rating 4 - Poor. 11 out of 311 reviews
Rating 2 - Terrible. 4 out of 311 reviews

Reviews

10/10 Excellent

Abigail

Stayed 2 nights in Jul 2025

10/10 Excellent

Gundula

Stayed 3 nights in Jun 2025

8/10 Good

Vladimir

Stayed 2 nights in Jun 2025

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Building was amazing!!! The staff were all very helpful and supportive.
Stayed 5 nights in May 2025

10/10 Excellent

MARY

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Extraordinary!! Fabulous hotel. Outstanding accommodation and service.
Stayed 2 nights in May 2025

10/10 Excellent

Jacques

Stayed 3 nights in May 2025

10/10 Excellent

Marcelo, Stanford

Liked: Cleanliness, property conditions & facilities
Everything was perfect!
Stayed 2 nights in May 2025

2/10 Terrible

Francois

Stayed 4 nights in May 2025

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has perfected the art of service. From the moment we stepped out of our car until three days later when we left, every single interaction with staff was impeccable. I was more often than not addressed by my name (how do they keep track?!), and the balance they have struck between formal and welcoming is truly amazing. Easily the finest hotel experience I’ve ever had.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most exquisite, luxurious and extraordinary hotels in which we have ever stayed!
Stayed 2 nights in May 2025

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, highly welcoming staff, and an unbeatable location. The rooms are stunning and spacious, and dining here is truly a memorable experience. I will come back again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Mar 2025

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversaire 50 ans de mariage

Séjour rendu très agréable par la gentillesse de tout le personnel rencontré C’était un bonheur de vivre une telle expérience inhabituelle pour nous. Il en restera toujours un excellent souvenir
Stayed 1 night in Dec 2024

10/10 Excellent

Minh

Stayed 3 nights in Dec 2024

10/10 Excellent

Celine

Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic site with idyllic ocean views. Top quality restaurant.
Stayed 1 night in Sep 2024

6/10 Okay

Farahnaz

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed for 3 nights. I am a Expedia platinum member and they had an upgrade available but the check in staff couldn’t agree with each other to give us upgrade. The big elderly lady with big black glasses was rude and obnoxious refused that France didn’t care about Expedia members, only if I booked with AMX I could get upgraded. Room was ok, bathroom was very small, for $1000 a night not worth it at all. The view of the beach was nice which we paid for it, otherwise very old dated hotel but looks glamorous. Our friends had a large suite but they were not happy with the smell of old dated wood. Service was ok, staff , most of them as rude as they could be. Breakfast was good but again staff are rude and slow. Dinner was good but not great for a Michelin star. Area around the hotel are nice and charming, lots of shops and restaurants. Overall it would be a nicer stay if there wasn’t so much attitude around.
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property
Stayed 4 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Sep 2024

10/10 Excellent

ryoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024