Customer service, concierge was good. Overall ok but housekeeping is most horrible because you have to wait for your daily ration for a 6 day stay making it tedious, unsafe as you need to open your door for small toiletries, garbage needs to be emptied and needed to call customer service everyday. No change of linens provided for a 6 days stay, for a 4* hotel, this is a bit much..no change in linens for that long, even for a quarantine stay of a paying guest. Food servings initially were great and fruit /veggie choices were good, then towards the half of stay, it deteriorated. I have informed FBS to not include rice because it will just be thrown out so I felt bad. For the price, most of the food are not comparable to even other hotels in Angeles. I’ve used a lot of good hotels, so price point is too high. I have to ask for condiments a few times, given I have a special diet and need to regulate sodium and sugar intake.I can’t believe that they also have the audacity to charge for slippers, hotel guests for one night get new slippers. Once you get out of shower, slippers are rundown, especially if the shower and toilet got flooded. Consistency in service should be part of the hotel training..whether it’s food and beverages, housekeeping, etc. I didn’t feel like a hotel guest when I have to ask for every little thing from housekeeping. Water container is too large for a disabled like me to prop up, and there was hesitancy to bring it inside when it should have been inside.
We like the location, the food and the staff. The hotel itself is horrible, dingy and smelly. It’s too old with no renovation or refurbishing done. The ceiling on the hallways and bathroom with water stains and molds, carpet so dirty smelly w/ some molds especially in the hallways. The bathroom had molds and pooling of water on the shower floor. Strong smell of molds awaits you when you open the door. I regret booking this hotel, will never go back and will not recommend to anyone. If you have low resistance you’ll get sick, just like what happened to me with upper respiratory disease.
Clean room, friendly staff, good location, responsive to customer request
The rooms are very outdated, especially the carpet. It has to go!! Very old! The food is average at best and the service isn’t that great. It took them over an hour to serve me french toast that did not taste good. The only positive thing in this hotel is the staff. Management needs to get it together!! I do not recommend this property.
Amazing staff and a beautiful facility. The only thing that wasn’t outstanding was housekeeping. We had a 5 day stay and the carpet was never vacuumed. One day no one ever came into clean or give us fresh towels until we called. We were always short one towel, making it necessary to call. Ran out of toilet paper 3 days out of 5.
Altho we were not accomodated for early checkin, they gave us an hour more for late checkout. Hotel staff were friendly.
When we checked in they gave me and my brother a superior room with a a king size bed although I reserved a room with 2 single bed thru orbitz. I couldn't find my reservation at that time so I asked if we could switch to rge 2 single beds. They said the hotel was fully booked and didn't have any available and they said their info showed that I had reserved a king. We were tired so they checked us in.I thought maybe I had reserved a king bed. While I was in our room I finally was able to find my reservation and verify I had booked a room with 2 single beds and called the check in desk. In the end they were able to put us in the room I had reserved. From that point on things went very smoothly. They have nice restaurant with good selection of western and Filipino food. The golf course is fun to play. It's 2 18 hole courses and I manage to play both. You can arrange for a pick up to the golf course from the lobby. The staff was great . The hotel itself is older as it used to be the holiday in and is under renovations. If I have a chance to get up there again I would stay at Quest because of the ease of access to the golf courses. I think when the renovations are complete it will make the hotel much better. So other than the check in experience . I liked it.
Located in Clark, Quest Plus Conference Center, Clark is adjacent to Clark Freeport Zone and within a 5-minute walk of Clark Parade Grounds. This 4-star hotel has 303 guestrooms and offers a golf course, an outdoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer free toiletries, slippers, and bathrobes. Coffee makers, free newspapers, and safes are also standard.
Quest Plus Conference Center, Clark features a golf course, an outdoor pool, and a children's pool. There's free valet parking, and an airport shuttle (available 24 hours) for PHP 820 per person one-way. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this golf hotel include a gym, free WiFi in public areas, and a conference center.
Customer service, concierge was good. Overall ok but housekeeping is most horrible because you have to wait for your daily ration for a 6 day stay making it tedious, unsafe as you need to open your door for small toiletries, garbage needs to be emptied and needed to call customer service everyday. No change of linens provided for a 6 days stay, for a 4* hotel, this is a bit much..no change in linens for that long, even for a quarantine stay of a paying guest. Food servings initially were great and fruit /veggie choices were good, then towards the half of stay, it deteriorated. I have informed FBS to not include rice because it will just be thrown out so I felt bad. For the price, most of the food are not comparable to even other hotels in Angeles. I’ve used a lot of good hotels, so price point is too high. I have to ask for condiments a few times, given I have a special diet and need to regulate sodium and sugar intake.I can’t believe that they also have the audacity to charge for slippers, hotel guests for one night get new slippers. Once you get out of shower, slippers are rundown, especially if the shower and toilet got flooded. Consistency in service should be part of the hotel training..whether it’s food and beverages, housekeeping, etc. I didn’t feel like a hotel guest when I have to ask for every little thing from housekeeping. Water container is too large for a disabled like me to prop up, and there was hesitancy to bring it inside when it should have been inside.
We like the location, the food and the staff. The hotel itself is horrible, dingy and smelly. It’s too old with no renovation or refurbishing done. The ceiling on the hallways and bathroom with water stains and molds, carpet so dirty smelly w/ some molds especially in the hallways. The bathroom had molds and pooling of water on the shower floor. Strong smell of molds awaits you when you open the door. I regret booking this hotel, will never go back and will not recommend to anyone. If you have low resistance you’ll get sick, just like what happened to me with upper respiratory disease.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Currently, hotel is currently undergoing renovations and improvements. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Clean room, friendly staff, good location, responsive to customer request
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.
The rooms are very outdated, especially the carpet. It has to go!! Very old! The food is average at best and the service isn’t that great. It took them over an hour to serve me french toast that did not taste good. The only positive thing in this hotel is the staff. Management needs to get it together!! I do not recommend this property.
Greetings from Quest Plus Conference Center Clark! Dear Valued Guest, We appreciate you taking time to share with us candid feedback about your stay. It is unfortunate that we did not meet your expectations and I am disappointed to hear about your experiences with F&B. Rest assured that the management will look into these matters and will certainly act on them. We would love to have you back at Quest Plus Conference Center Clark, we hope that you would still give us a chance in the future and make things right for you. Thank you very much.
Amazing staff and a beautiful facility. The only thing that wasn’t outstanding was housekeeping. We had a 5 day stay and the carpet was never vacuumed. One day no one ever came into clean or give us fresh towels until we called. We were always short one towel, making it necessary to call. Ran out of toilet paper 3 days out of 5.
We thank you for your feedback online. We will attend to your concern accordingly. We hope you could give us another chance to prove the quality of our service and make it up to you.
Altho we were not accomodated for early checkin, they gave us an hour more for late checkout. Hotel staff were friendly.
We thank you for your feedback online. We are hoping that your Quest ends as your experience begins here.
When we checked in they gave me and my brother a superior room with a a king size bed although I reserved a room with 2 single bed thru orbitz. I couldn't find my reservation at that time so I asked if we could switch to rge 2 single beds. They said the hotel was fully booked and didn't have any available and they said their info showed that I had reserved a king. We were tired so they checked us in.I thought maybe I had reserved a king bed. While I was in our room I finally was able to find my reservation and verify I had booked a room with 2 single beds and called the check in desk. In the end they were able to put us in the room I had reserved. From that point on things went very smoothly. They have nice restaurant with good selection of western and Filipino food. The golf course is fun to play. It's 2 18 hole courses and I manage to play both. You can arrange for a pick up to the golf course from the lobby. The staff was great . The hotel itself is older as it used to be the holiday in and is under renovations. If I have a chance to get up there again I would stay at Quest because of the ease of access to the golf courses. I think when the renovations are complete it will make the hotel much better. So other than the check in experience . I liked it.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.