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Novotel Andorra

4.0 out of 5.0

Recent guest reviews

The hotel is conveniently located between the old and new towns. The staff were friendly and helpful. Access to the room was fine: the key card to door worked well. I stayed in Room 237. The room was pleasantly large, with a good view; the bed was comfortable but the pillow was too large: eventually I discovered a different pillow in a cupboard; there was generous desk and luggage storage space and enough powerpoints. Bathroom was of an adequate size, with a shelf for personal items and hooks for towels and clothes. Plenty of channels on TV. Logging into WiFi easy, but every use required logging in again to accept “Terms of Use” – time-consuming and irritating, not suitable for a hotel of this standard. The Breakfast buffet superbly generous and varied. Very good value when we were there, during the week in mid-October

The hotel location was perfect. Situated right in the center of Andorra la Vella where it is just a 3 minute walk to the shopping area. The room was clean but average looking. We had a double bed with a sofa bed for my kids. We had to pull the bed out by ourselves to open the sofa into a bed. First time for us to stay in a hotel where the guest had to do that. So it was a minus for this hotel. The bathroom needs updating too. Room wifi sucks too. It sometimes doesn't connect and when it does it is so slow. There is a parking garage for guest but it's not free. It cost €22 a day. There's a pool novotel guest can use but it is located at Mercure hotel which is beside the novotel hotel. Overall, i give this hotel average rating.

We visited for lunch in the middle of a shopping day in Andorra la Vella. We had previously visited for breakfast. The lunch buffet is amazing value for 16 Euros including water and wine. The salad, charcuterie, gazpacho was nice. The hot selection when we visited included cooked to order lamb as well as other hot dishes. The dessert selection included fruit. Plates were cleared regularly and the staff were friendly. Air conditioned. Great value and very pleasant.

We didn't stay there but We had buffet there both breakfast and lunch , it's lovely. They start drinking pretty early, they offer wine in the buffet. Nice food: fish, meat, bread,salad, cheese, ice cream, fruit.

Rude and unfriendly service. There was only one person at the front desk who could speak English. A couple before us could check in immediately, while we had to wait two hours. WI-FI at the hotel is very slow, as from the previous century. The staff in the hotel bar was also not able to understand English, somehow we ordered 2 cup teas, they prepared it and then started the conversation with each other. After about 5 minutes the tea was served, but already cool. Of course the menus in the bar and restaurant were only in Spanish and French, it lacked any explanation in English. Just to add that this is already the third Novotel, where the service is very far from the visitors expectations. Certainly we will not recommend this hotel.

Staff where very helpfully especially has had got the dates wrong, they found us a room. The only disappointed was that the restaurant was self service and after a long day we did not feel like going out, the food choicetc was good but because not many people in was not has good as fresh cooked . All the staff where very pleasant and helpfully and we wouldrecomend the hotel for a stay in Andora

I call them and email before I came , they charge me for a no-show but did have to wait until 3 pm to get my room??? did they sell it 2..? Beds are very unconfortable Its impossible to work with their wifi They took my bottle of champagne from room ( that I bought at their bar) and try to not replace it ... they first ask 4 times if it was sure that I order from their bar( I had the receip!) then try to give me another brand cheaper and say they do not sell the one I say they took from my room( but too bad for them I took a pic!!!)

Stayed with family – two rooms – for a short ski holiday. First, the note that this (between Christmas and New Year’s) is probably the busiest week of the year for all hotels in Andorra. The Novotel would be no exception, and this had an impact on our stay. First, the good: Although the rooms were not cheap (about €110 per person, in a three-person room) they were modern, clean and quiet. The hotel is located in the center of town, within walking distance of good restaurants and shops. The hotel admits pets, so our Labrador had a great stay with his family. And, in Andorra the VAT is 4.5%, as opposed to 21% across the border in Spain, and this makes the prices a bit more friendly. The hotel’s lobby bar is nice and charges reasonable prices, including €3 for a generous glass of cava, Spanish sparkling wine. Then, the middling. There were extra costs for parking (€27 per night), breakfast (€15 per person) and for Scotty the Lab (€17 per night). But it is probably better that these are optional rather than included, since not every guest will want / need them, and they do come at a price. And if cheaper options are sought, there is a public car park virtually across the street, and the Novotel advertises an €8 breakfast buffet at a nearby sister hotel. The disappointing. Wifi is woeful everywhere except the hotel’s lobby (and the underground garage, according to my children). The front desk is understaffed with just one person on duty most of the time, and this in the highest of high seasons. Jonathan did his best, but families checking in and out, others wanting to ask for directions and information, and a ringing phone, meant delays were unavoidable. Mention has been made of the hotel’s car park and its small spaces. It is true that there is some tight maneuvering. This is partly because skiing families tend to arrive in large cars or vans, fully packed with gear, and they need some space to load and unload. In our experience this situation was pretty well handled by the fulltime parking attendant but I don’t doubt that some drivers and passengers could feel frustrated or even a bit claustrophobic. Altogether the Novotel was more than satisfactory, in our experience. In the off season – at half the prices we paid -- this would be a real bargain.

On a whole the hotel was ok but didn't feel Like a 4 star at all, the online pics show a pool which is actually at the next door mecure, on wondering around there we kind of wish we had stayed there as it was more 4 star standard! Our room was very dated and with the sofa bed up quite cramped, it wasn't a bad hotel and breakfast was lovely as well as friendly staff it just didn't seem like other 4 star novotels we stay in, Andorra is a fantastic little place though and highly worth a visit!!

This is a nice hotel situated in the town close to great shopping streets and Caldea the pool and spar centre. The one thing about the hotel website is it advertised a pool and spar but it is actually in the hotel next door.

Carrer Prat de la Creu, 14 Andorra La Vella

Hotel highlights

  • Walking distance to Church of Saint Stephen and Caldea Spa
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Novotel Andorra places you within a 10-minute stroll of popular attractions such as Pyrenees Andorra Shopping Centre and Perfume Museum. This 102-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a health club. It's in central Andorra la Vella and also close to Placa del Poble and Vallnord Ski Station.


Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


All of Novotel Andorra's 102 rooms are soundproofed and have an array of amenities, including sofa beds, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Safes, phones, and ironing boards are also standard.

Property features

Novotel Andorra features an indoor pool, a children's pool, and a health club. Self parking is available for EUR 23 per night. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and 3 meeting rooms.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 696 reviews