Hotel Roc Blanc4.0 out of 5.0
Recent guest reviews
The main issue at this hotel is an internet. It’s a shame that 4 star hotel in civilized country in Europe has internet speeds slower than at the middle of the African desert. It’s irritating especially when the trip requires being online. Also the bar in New Years Eve refused to prepare Dry Martini at 8PM telling us that only beer and G+T were available! Not to mention pricey car park, additional costs of Spa, etc. when considering 4 nights for 1200EUR plus 470 EUR for NYE dinner. The NYE dinner was ok. Nice choice of food. Shame there was no vegetarian option. Nevertheless food was tasty. The band was also very good! A BIG respect for accepting dogs! This is a nice option.
I have no idea how this hotel is rated so high. The hotel is just terrible. Employees have no idea what customer service means and we even felt they hate guests.Check in process wasn't nice and we were not welcomed. We had a feeling that a lady at the reception is doing us a big favor. We ordered a room with a double bed and I confirmed it upon check in. When we came to our room we found out it has 2 separate beds. We were given a password for a WiFi but weren't told that it works only on smartphones but not on PC. When we called reception we were told that they won't tell us a password and we need to come down to reception with a laptop and they will introduce it. When we came to SPA we were asked if we want to have a massage and we agreed to have one at 8 pm. When I came at 8 pm I was offered a massage for tomorrow instead and said "no". Then I was asked to wait for a bit. I waited untill 8.10 pm and asked when I will be served. The response was: "We don't know just wait". I cancelled the massage and told that it's not a service I expected from a 4 star hotel but the lady started to argue with me. Such a shame. By the way the mattress on the bed is uncomfortable and pillows are just flat as a panckake. The only good thing was a breakfast.
Stayed in July 2017 for short two night shopping spree. Room was very clean and modern which extended into bathroom and the super size shower. Room over looked the square which was quiet and pleasant views around . Breakfast very nice and good variety of bread/meat & fruit with a few hot options. What made this a great stay was the fact we travelled with two small dogs and the hotel provided new dog beds, dog treats and new water dishes, this was the first hotel to provide this level of service that we have stayed in and is really thoughtful of the hotel and a winner for anyone who likes to take their pet along with them. We will certainly stay here again with our pets.
We recently spent a week in Andorra, and although we didn't stay in this hotel, we visited the bar every single evening. There is seating outside in the square, with artificial grass and pots of herbs and lanterns on the tables. It felt very relaxed and was a great place to watch the world go by. The square seems to host regular music events in the summer, which attract lots of families and create a brilliant atmosphere. The reason for us returning so often, however, were the staff. They made us feel very welcome, and we absolutely loved their sense of humour! Although the service was occasionally slow (particularly when we formed part of a larger group), they looked after us well and clearly enjoyed their work. After busy days of exploring, it was a real pleasure to unwind here each evening.
The hotel is a bit lost between modern and antique when it comes to physical and service features. I was fortunate enough to have their honeymoon suite with a 2 seater jacuzzi bath and a well designed room that gave you passage, lounge, seating area and bedroom. Lovely view of the City. Service a little on the poor side when it came to reception. Food very good. Cost benefit ratio puts this rough diamond in a gem at about 7,5/10
This hotel is a nice clean hotel but not really suitable for children as the pool is used as a therapy pool.The romantic dinner which is offered in a package is a little hit and miss although good when they decide on the menu.A little bit out from the main shops and uphill so not so good for older folks.
The hotel is old and needs renovations. NO AC in the rooms. Front desk told me they ONLY tuen it on if it's above 26 degrees IN THE ROOM! What?!? There are stairs everywhere. The access to the garage is rediculous and the charge 22€ a night. The WIFI is free but terrible speed. I just don't understand how this place can be 4 stars. The only positive is the low price and good location. The staff is OK but not 4 star either.
We were here for a conference. Some of the unfortunate "highlights" were: - doesn't accept payment in advance for guests you would like to invite (our guests ended up paying themselves because the reception staff was not able to put everything on one bill for our company) - very uncooperative front desk staff - low quality of food, no healthy choices, almost nothing vegetarian - no coffee cups for coffee break / non-working coffee machines for coffee breaks and breakfast and unattentive staff - uncomfortable pillows - rooms under the roof very hot during the day and very cold at night - no iron available (in a conference hotel..) - weird steps everywhere - generally: design and level of comfort dates back to 1980s Cannot recommend this hotel for business purposes and would personally also not spend my vacations here. No value for money...so sad.
Stayed here for a Conference. The number of delegates meant that the wifi is patchy. We all complained. Room fine, but no shower gel until I asked! No tissues. Sloppy housekeeping. Breakfast very average. Scrambled eggs cold. Good cheese and cold cuts. Poor fruit selection. Had to queue for tea and coffee machines which regularly broke down. Understaffed Other staff were helpful and friendly. Internal design of hotel bizarre. Far too many unexpected steps and I bet there have been accidents. Don't take Grandma here!
The Roc Blanc is worth every penny. Andorra can be a hectic, overwhelming place and this hotel is perfect for a little peace and quiet from the chaos. The staff are welcoming and helpful, the rooms are spotless and modern with beautiful bathrooms and the restaurant serves well-prepared, satisfying fare. The highlight of our stay was breakfast, which was delicious and generous. We would stay here again and again.
- Walking distance to Caldea Spa
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Les Escaldes within a short walk of Caldea Spa, Hotel Roc Blanc is within a mile (2 km) of other popular sights such as Church of Saint Stephen. This 157-room, 4-star hotel welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and free breakfast. It's near ski lifts and also a short walk from Perfume Museum and Saint Andrew Church.
Free buffet breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All 157 air-conditioned rooms provide minibars, safes, and phones. Guests can expect free WiFi and TVs with digital channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Desks are also standard.
Guests of Hotel Roc Blanc have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Valet parking is available for EUR 22.50 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 717 reviews