Hotel Cal Ruiz3.0 out of 5.0
Recent guest reviews
For a budget ski holiday this hotel is perfect. 10 minute walk to the gondola. Very basic room but the hotel food makes up for that, massively. Very friendly staff. A fridge in the room would be nice though.
- Poor wifi - Luke warm, repetitive food - Hotel employees will talk into your room at 3:30AM, unannounced When we initially booked our holiday with Neilson, the sales consultant told us that if we booked 3 rooms with 2 people per room, it would be better than booking 1 room for 1 person, 1 room for 2 people, and 1 room for 3 people. We paid for 1 x Triple room1 x Double room1 x Twin room because of this. On the second day at the hotel we were told that this was not allowed and that they could have sold the triple room for more and that we would need to pay an additional 20 euros per night. We contacted our reps Jack and Harry to sort out this issue. We assumed it had been resolved as we did not hear anything until the morning of Saturday March 11th. I was sleeping in room 310 with my partner when I awoke to the door of our room being opened. Someone walked into our room, unannounced. I was scared. I shook my partner awake while calling out "Hello? Who's there?" to which I got no response. By that time the person left the room, closed the door, and by the time my partner woke up and went to the door, the intruder was gone. This was at 3:30AM. I was shaking, I was terrified. We chatted a while, thinking maybe it was some drunk guest and they had the wrong key and maybe we had not have shut the door properly. My partner settled back into bed, but I was still shaking and scared. I laid in the dark for a while thinking I should go to reception and ask if they keys worked on other rooms. I got up to check to see if we could lock the door internally to give me some piece of mind but we couldn't. We laid in bed for 10 - 15 minutes before hearing the jingle of keys again. My partner lept out of bed and as the door again was opening he yanked the door out of the persons hand, keys still in the door, to find 2 police officers and the night receptionists. We saw they had one of the guys in our group who was telling them that this was not his room. He was in 206 the floor below. After speaking with the police and receptionist, we told the police our friend was not lying and that he was in the room below. We told them about the issue we had at the beginning of the week. The receptionist was rude and accusing and told us this had never been mentioned to him. I, still shaking, asked why they did not knock, why they did not announce themselves BEFORE entering the room. How something like that, entering a guests room IN THE MIDDLE OF THE NIGHT, was appropriate. This was an issue we thought was resolved by Neilson but was not. Then the unprofessional way the receptionist acted towards us and our friend, again saying we owed 20 euros per night for the other room. There was no apology, only hostility from him. Unless a life or death situation arises THERE IS NO REASON FOR A HOTEL EMPLOYEE TO ENTER A GUESTS ROOM UNANNOUNCED IN THE MIDDLE OF THE NIGHT. Then to not answer when we called out is completely inexcusable. I no longer felt safe. Now at around 4am, I could not sleep. I stayed awake for the remainder of the evening. I stayed awake the following night until our 4:00am Sunday departure. I was terrified by the entire situation. If this had of happened earlier in the week, then I would have changed hotels. The way the receptionist acted during checkout was rude. Threatening us with a 120 euro bill. If you we're in your home and someone entered your house/room at 3:30am it would elicit nothing but panic from you as well. I hope you never know the panic of waking up to an unannounced stranger entering your room in the middle of the night.
We travelled as a group of 16 on a stag do with an age range from 20-65 years old. Our party was mostly 50+ so we weren't overly loud or offensive like a normal stag do. We arrived early afternoon and checked in with ease, paid a 10€ deposit each for the room key and remote for the telly. Passports were taken by reception but you can get them back the next day. Room was very clean with comfy beds and an ensuite bathroom/toilet. The shower was amazing and again it was very clean. Rooms were cleaned on a daily basis with fresh towels and new loo roll, beds were alway made as well. Can't ask for much more than that. The floor are wooden and I noticed that they were mopped by the staff everyday. The bar staff were amazing, we really couldn't of asked for better hotel staff, we must have put a lot of money over the bar and for that they would always sort us out with free nibbles and some free shots to help the atmosphere for our stag group. So a massive thank you to the bar staff for making this trip such a great experience and even getting involved with our stag antics as well. Take advantage of the bar happy hour, really really good deal. We stayed half Board and the breakfast was brilliant. A lot of choice from cold meats, fresh fruit, cereal and the English breakfast. Tea, coffee and fruit juice on demand as well. Evening meal was different every night. Choices of pastas, salads, cooked meats, chips traditional Spanish and French foods as well. All of it HOT!! Don't believe the ones that give the food a negative rating. I got chatting to some people staying at a 4 star hotel who told me they get served a 3 course set meal every night and it was pretty rotten, so to have a buffet style all you can eat at this hotel is amazing. Desserts were really good too. I used the spa in the hotel as well which was a hot tub (very clean) and the sauna, again this was brilliant and helps the muscles after a days snowboarding. Only thing that lets the hotel down is the strength of the wifi but that is really it. Good wifi in the bar/reception but nothing in the bed rooms. Don't be afraid to stay here, yes we were a stag do and yes we probably were a little noisy at times but this hotel is fantastic. 5 stars all round. Bravo 👏👏
Staff are wonderful and really helpful. The hotel is a bit tired and the rooms are very warm at night and small. However, perfect for a budget holiday and close to all bars and cafes. Has a small spa downstairs, food ticks all the boxes, plenty to eat at breakfast and dinner.
The only thing really, very good about this hotel is the incredibly hard working staff... and the free spa is good, when it's working. The food is amazing if you're a vegetarian - the Cheff makes a special effort as soon as you mention this to the staff, and they'll cook you something special every time you go in for an evening meal. However, for everyone else, the food is a different story! Whilst a great variety (a bit too tight a budget on the quality), everything is luke warm at best - and it's a buffet so it's sat there for hours!! This food issue gave most of my group bad stomachs. I ended up injected with pain relief and anti-cramping meds and then put on a drip my pains were so bad and I'd lost so much fluid!! If this or anything similar happens to you, the pharmacies are brilliant, and the Dr is near the bottom of the ski lifts (just down the path)... you walk past it but may not notice when you don't need a Dr. It's worth noting the Dr's on your way up as so many people get injured skiing... but mine was obviously another story... :-/ Honestly I got some of the worst belly pain I've ever had in my life there... it was speculated that the altitude could have contributed - but luke warm sea food, rice, meats etc, kept that temperature for hours and most people in our group at that hotel getting a really bad tummy with sweats etc... that's more than coincidence!! Honestly - they need to do something about that elegant buffet - it may look pretty, but it just isn't fit for purpose and doesn't keep food to anywhere near a healthy temperature!! We ended up all having to eat out the last half of the week or we'd have lost more skiing days!! A real shame as the staff were lovely. The Rooms were clean and spacious too.
Pas de la casa. We came through Lleida airport, Spain. The coach transfer took 4 hours. I've since been told that it's shorter from the French side. The town is duty free, filled with shops selling alcohol, tobacco and perfumes alongside lots of cafes, bars and restaurants giving the impression that it'd be easy and cheap to self cater here. Hotel Cal Ruiz. The plus points. We had 3 rooms and they were all modern, recently refurbished. Yes, the beds were firm but no one complained. Nice bar area where we found the strongest Wi Fi signal. Cheap bar prices and even cheaper during happy hour 5 till 6.30. It's a 6 to 8 minute walk uphill to the gondola and chair lifts and we hired a locker just opposite for the 5 of us for 60 euros for the week. The staff at the Cal Ruiz were all generally helpful, polite, efficient and friendly. The food in the dining room was well prepared, varied and well presented. Both breakfast and dinner are buffets. There were always lots of different desserts at dinner which the kids loved. Coming home meant a 4am start but reception is manned 24hrs so someone was there to take our room keys and return our 3 x 20 euro key deposits and hand us our picnic breakfasts. The minus points. No soft closers on the bedroom doors so lots of clattering and banging. Luckily most people tired themselves out on the slopes so weren't in bed late. The bedroom walls were really thin so we could hear talking, showering, toilet flushing, plugs in, plugs out, TV on, etc. etc. Also any noise from the hallway. In the restaurant the central buffet display unit must be around 40 years old. The heated base was inadequate. Either that or the trays of food were not being brought from the kitchen in hot condition so food at both breakfast and dinner was lukewarm at best. If plates were warmed it would have helped. They weren't. This was a big issue for me and the hotel must be aware because others have mentioned it on Tripadvisor. And staff didn't clear away after each course. We did it ourselves because the alternative would leave used plates in the middle of the table. Not pretty. The other problem was the coffee/tea machine. Most mornings the staff had to fiddle with it to coax it back to life. After the second day I called at a shop and bought a jar of coffee of coffee so I could make my own at breakfast. So I'm sorry but I wouldn't take my family back to this hotel.
Stayed here for a week whilst skiing. It does the job but rooms are very dark, beds very hard. The corridors are tiled so noisy when people come & go and it could really do with sensor lights in the corridors as you have to find the light switches in the dark. Rooms could do with some updating. Bottom of bathroom door in mine had rotted but was dry when I was there. And the plug socket in the bathroom for hairdryer was coming out of the wall. Food was generally very good, buffet breakfast & dinner with lots of choice lots of salad but severely lacking on vegetables. I always seem to come home from half board with a severe veg craving. All in all cheap & cheerful & if you're skiing all day & out all evening you should pass out fine.
Came here with some friends from 8th - 15th January. It was an ok hotel. Room adequate for what u need. Tv in room really tiny!! Always found room way too hot!! Usually woke in the night with my tongue stuck to roof of mouth it was so hot in that room!! Dry mouth....yuk. Anyway....now for the food...even if you got down at whatever time they put food out at...it was never above a tepid temperature. Always cold apart from one night....they done a stew/casserole LO AND BEHOLD IT WAS HOT!!!! HALLELUJAH!! the remainders of stew was next night turned into soup. All in all it was OK for what we needed. Just don't expect 5 star! More like 2 star and that's being kind 😑
This hotel is basic but good value for money. It's clean with plenty of clean towels. Heating was on as it was cold. Just wish they had cleaned drains because rain was dripping on window most of night. Breakfast was good with plenty of choice. Don't expect a lot and you won't be disappointed...would go back
food was adequate. breakfast was adequate. hot tub and spa was a delight after a day skiing. rooms clean and tidy. avoid having a room over the bar, very noisy until late at night. pool being played and chairs scraping on tiled floor. 10 minutes to ski lift. wifi was good in our room
Hotel Cal Ruiz places you 1 mi (1.7 km) from Pas de la Casa Resort. This 52-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a spa tub. In central Encamp, the hotel is also close to Grau Roig Ski Resort.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.
All 52 air-conditioned rooms feature phones and desks. Guests can expect free WiFi and LCD TVs. Hair dryers are also standard.
Hotel Cal Ruiz features a spa tub, a sauna, and free WiFi in public areas. Front-desk staff can assist with tours/tickets and securing valuables. Other amenities at this family-friendly hotel include an arcade/game room, laundry facilities, and a convenience store.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 179 reviews