I arrived at the hotel and the office door was locked. I rang the doorbell for 10 minutes and no one answered. There was a sign on the door that said, "No vacany. Remodeling in progress." I called the hotel phone number. No one answered and I was connected to OYO customer service. The representative said there was a manager at the hotel and called the manager, but received no answer. The representative said I was standing at the wrong gate and that there was a different front gate. He said he would send me the correct location for the front office, but didn't. I searched the premise for another office and saw none.
OYO Hotel Altus N Main St places you next to Westerm Oklahoma State College and within a 3 miles (5 km) of Museum of the Western Prairie. This 38-room motel welcomes guests with conveniences like free in-room WiFi and free self parking.
OYO Hotel Altus N Main St's 38 rooms are air-conditioned and provide microwaves, phones, and desks. Guests can expect free WiFi and 32-inch TVs with cable channels. Free toiletries are also included.
At OYO Hotel Altus N Main St, guests have access to free WiFi in public areas. Free parking is included with your stay. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
I arrived at the hotel and the office door was locked. I rang the doorbell for 10 minutes and no one answered. There was a sign on the door that said, "No vacany. Remodeling in progress." I called the hotel phone number. No one answered and I was connected to OYO customer service. The representative said there was a manager at the hotel and called the manager, but received no answer. The representative said I was standing at the wrong gate and that there was a different front gate. He said he would send me the correct location for the front office, but didn't. I searched the premise for another office and saw none.
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex