Hôtel Le Val Thorens4.0 out of 5.0
Recent guest reviews
Nice trendy bar but pricy! Not all beers in stock, strange for a four star hotel. Service is OK, but average. The skicabin in the bar is great for a funny picture. Nice view on the slopes of Val Thorens.
On november 9th I made a reservation at the Hotel Le Val Thorens, on booking.com. The reservation was "cancellation free" until november 28th. On the same day that I made the reservation, the hotel charged me an amount of R$ 8.231,05 Brazilian reais. In Brazil, once the credit card bill is paid, a tax of approximately 12% is charged on international transactions. I would therefore be required to pay R$ 9.203,05 Brazilian reais in total if I went ahead with this hotel booking. On november 15th I cancelled the reservation, expecting to be refunded on the credit card I had used to make the booking. After a couple days I noticed that the hotel had not refunded the relevant sums on my credit card, so I made contact with them directly and by booking.com. They told me that they were having some problems with their machine so they were not able to do the cancelation on my credit card and asked me for my account details so they could do a bank transfer. For days I told them that I needed to have the cancelation on my credit card and not the bank transfer. I even gave them a deadline, because after that date, my bill would be closed and I would be forced to pay the ammount charged plus taxes that credit cards in brazil made you pay with you use it in an another country. On december 6th, the hotel made a bank transfer to my account on the total of R$ 7.288,55 Brazilian reais. The amount they transferred is R$ 1.914,05 Brazilian reais less than what I was charged. Since that date I have been in contact with the hotel and booking.com about it, but they have not addressed the problem. I need to transfer this money back to the hotel so they can refund me via my credit card. I know that the Hotel or Booking.com are not responsible for taxes charged in Brazil on the use of credit cards for international transactions. However, had the Hotel refunded me on my payment card as they are supposed to do, I would not have to incurred this tax liability. Hope to hear from the Hotel as soon as possible, so we can solve this problem. I would like very much for theml to give me their bank information so I can transfer back the money and for them to make the cancelation on my credit card as what they were supposed to.
Location really perfect. Decent ski room and ski in / out. Beds hard as a rock. Asked for a double bed, we have two singles of uneven height pushed together. Rooms well decorated and enough storage for a two week stay. Definitely do not take the dinner option - every night has been soup and pasta for the last week. Breakfast is fine. As a hotel guest was told to move from an EMPTY terrace around midday as I only ordered a drink, no food. Completely disorganised. Four star is a bit of a stretch.
We stayed here for 4 nights following a recommendation from friends. We booked online and received plenty of info from them prior to our stay. On arrival we found the reception team helpful and welcoming. In fact all of the staff here are excellent and nothing is too much trouble. The staff are always working hard, never seen just hanging around chatting like other places we have stayed. The rooms are spacious, clean, modern, comfy beds, fluffy towels, hot water and with good views of the piste below. Breakfast is very good, lots of selection and although sometimes things run out, it ensures it is replaced with fresh hot food, not excessive sized containers with food that is hours old. The bar staff are great, service is excellent and again, nothing too much trouble. We loved the ski in ski out location, and you can walk to a number of restaurants in the evening. Also there is a very professional ski shop located within the hotel that made sure we had all the right equipment. We love this place for the relaxed yet vibrant atmosphere and the friendly safe feeling we had. We will definitely book again. Thank you to all of the hotel staff for making our stay such a good one.
i find this hotel really good , service great staff amazing really helpful and kind , room nice good space , and good quality , food i have to say very happy surprised ...... something very nice are the product in bath shower gel body lotion etc great quality really a big plus , thanks
Really nice stay here for a few days, brilliant location right onto the slopes. Lovely spa with some cracking jets for the poste-piste massage. Really friendly and helpful staff, good breakfast to set you up for the day. Pleasant bar with great views of the mountains too. Only negative for me (and this may be a positive for others) was that the building was so fundamentally hot that even with the window open at night (-20 degrees) and the heater off I still struggled to get to sleep!
First time staying in Val Thorens which despite being purpose built has got a lot going for it in terms of restaurants and height !!! My feeling was the same as many reviewers that hotel wacok but nothing more and certainly not a luxury hotel! Staff were well meaning but young and inexperienced mostly gap year students. Reception chaotic and staff had the really annoying habit of answering the endlessly ringing phones the moment they started talking to you (a service no no). Breakfast was like an ok red brick university hall ie a buffet which was far too small so everything kept running out and replaced slowly (presume a deliberate policy to cut down amount consumed ???) . Sun deck a delight but bar area as dead as a doornail in evening. Went for fondue on one evening but despite having booked we were told there was no reservation, eventually found us a table but after waiting 15 minutes with no sign of a menu or a drinks order we walked out. Rooms decent but cleaning iffy and floor was not hoovered all week. Bathroom good and lots of hot water. Hotel architecture is dated French 1970s try hard and didn't really work. Lift died while we were there and when operating wad continually full of housekeeping staff and trolleys . Spa had old ripped towels . Management presence non existent . However location superb with direct access to piste. Suggest management goes to Le Savoy in Meribel (closed on the week we went) to see how it should be done (a tad more exoensive but worth the extra). Ok ish but we couldn't recommend .
This hotel has a perfect location, the swimming-pool is really great, BUT.... the staff is a shame!!! All the staff is under qualified, for a 4 stars hotel it's a shame! It seems all the waiters are internship, none has been to the Hotel School for sure. I come in Val Thorens at least 3 times a year, and I tried lots of hotels in the resort, and this one is the worst! Even if they have very low price to fill the hotel, it's not a reason! We will never go back in this hotel, and please don't go, there are many lovely hotels here in Val Thorens!
Reasonable hotel. Good breakfast. Nice spa and swimmingpool. I d really reccomend that they do something about the entrance from outside to the skibasement. This is almost impossible to enter without almost breaking something. Especially for elder people it is undoable.
We were not impressed. What's to like? Great location with fair size rooms and a balcony were all positive first impressions. The ski room is again well positioned although the ski lockers were on the small side. Breakfast was again fine with a good selection and the pool and sauna a real tonic after a days skiing. The reasons we wont return are the sewer smell from the toilet, the lack of service, and the food offering. There are 3 restaurants available for half boarder. La Fondu (we don't like foudues and the like) Le Fitzroy (20 euro supplement per per person) and Le Val Thorens - where we ate all four nights. The first issue was no kids menu, second issue was that a third of the menu was at a supplement, and the daily specials well, weren't that special. As a result my daughter ate the same chicken dish all 4 nights and it was amazing to be charged the supplement for that dish when she skipped the starter and desert. One poor dad couldn't even get pasta in tomato sauce for his 6 yr old. So we couldn't recommend and wouldn't revisit and I am afraid to say this place needs to raise its game
- Close to Val Thorens Ski Resort
- Free WiFi in rooms and public areas
- Onsite dining
Located in Val-Thorens, Hôtel Le Val Thorens is within a 10-minute stroll of sights such as Val Thorens Sports Centre and SOGEVAB. This 83-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 2 restaurants. It's in the mountains and also close to Val Thorens Ski Resort and Bouquetin Gondola.
Enjoy dining at one of 2 onsite restaurants including Le Val Thorens, which specializes in regional cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 7:30 AM to 10 AM.
All 83 rooms provide balconies, minibars, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries.
Guests of Hôtel Le Val Thorens have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Self parking is available for EUR 21.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include free WiFi in public areas, free newspapers, and a fireplace in the lobby.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 257 reviews