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Hôtel Le Val Thorens

4.0 out of 5.0

Recent guest reviews

First time staying in Val Thorens which despite being purpose built has got a lot going for it in terms of restaurants and height !!! My feeling was the same as many reviewers that hotel wacok but nothing more and certainly not a luxury hotel! Staff were well meaning but young and inexperienced mostly gap year students. Reception chaotic and staff had the really annoying habit of answering the endlessly ringing phones the moment they started talking to you (a service no no). Breakfast was like an ok red brick university hall ie a buffet which was far too small so everything kept running out and replaced slowly (presume a deliberate policy to cut down amount consumed ???) . Sun deck a delight but bar area as dead as a doornail in evening. Went for fondue on one evening but despite having booked we were told there was no reservation, eventually found us a table but after waiting 15 minutes with no sign of a menu or a drinks order we walked out. Rooms decent but cleaning iffy and floor was not hoovered all week. Bathroom good and lots of hot water. Hotel architecture is dated French 1970s try hard and didn't really work. Lift died while we were there and when operating wad continually full of housekeeping staff and trolleys . Spa had old ripped towels . Management presence non existent . However location superb with direct access to piste. Suggest management goes to Le Savoy in Meribel (closed on the week we went) to see how it should be done (a tad more exoensive but worth the extra). Ok ish but we couldn't recommend .

This hotel has a perfect location, the swimming-pool is really great, BUT.... the staff is a shame!!! All the staff is under qualified, for a 4 stars hotel it's a shame! It seems all the waiters are internship, none has been to the Hotel School for sure. I come in Val Thorens at least 3 times a year, and I tried lots of hotels in the resort, and this one is the worst! Even if they have very low price to fill the hotel, it's not a reason! We will never go back in this hotel, and please don't go, there are many lovely hotels here in Val Thorens!

Reasonable hotel. Good breakfast. Nice spa and swimmingpool. I d really reccomend that they do something about the entrance from outside to the skibasement. This is almost impossible to enter without almost breaking something. Especially for elder people it is undoable.

We were not impressed. What's to like? Great location with fair size rooms and a balcony were all positive first impressions. The ski room is again well positioned although the ski lockers were on the small side. Breakfast was again fine with a good selection and the pool and sauna a real tonic after a days skiing. The reasons we wont return are the sewer smell from the toilet, the lack of service, and the food offering. There are 3 restaurants available for half boarder. La Fondu (we don't like foudues and the like) Le Fitzroy (20 euro supplement per per person) and Le Val Thorens - where we ate all four nights. The first issue was no kids menu, second issue was that a third of the menu was at a supplement, and the daily specials well, weren't that special. As a result my daughter ate the same chicken dish all 4 nights and it was amazing to be charged the supplement for that dish when she skipped the starter and desert. One poor dad couldn't even get pasta in tomato sauce for his 6 yr old. So we couldn't recommend and wouldn't revisit and I am afraid to say this place needs to raise its game

We stayed here for four days and our overall impression is that the hotel is outdated and has really poor service. We complained all four days during our stay about the sewer smell coming from the toilet. Nothing was done to fix it and the receptionists seemed they didn't care. Room cleaning threw away our cup which we had brought from home for our two year old son and they didn't really care. Breakfast was ok but service was horrible. A bunch of confused, young boys running around looking busy but not paying attention to the guest - and didn't seem to care much about service. One morning the buffet was almost empty - the explanation was that they were out of stock of various items due to a busy weekend (this was a Tuesday morning...) The bar is totally overpriced - with no service. You have to go to the bar to get their attention and to get a napkin with your drunk. Location and swimming pool is really nice. But it doesn't make up for the really poor service and the small, old, and smelly rooms. It is much too expensive compared to the value you get. You can get much better deals in Val Thorens. We will definitely not come back to this hotel or the hotel chain which it is part of.

The hotel is perfectly situated with easy access to the slopes straight from the boot room. The building is laid out strangely inside, but that gives it atmosphere. The room we had was fine but because of the odd shape of the hotel the room was also a bit strangely proportioned. Other comment have been made about Breakfast and whilst it was not the best I have ever seen it was adequate and I did not feel I was missing any major elements before we went out to ski. We stayed half-board and the dinner was excellent with lots of choice and different specials every night. The bar is expensive but in the afternoon with the sunshine and a view across the slopes it was worth it with any serious drinking being done elsewhere. We had a great time and I want to thank the staff for all their help and courtesy during our stay.

Le Val Thorens definitely packs some great perks: a swimming pool, a spa, ski lockers, a great location, ski-in / ski-out. And you could easily be fooled by the hotel's good looks, from the terrace to the rustic rooms. Praise, however, stops here. While there's no deal breaker, the list of minor issues that aren't worthy of a 4-star hotel goes on and on. Service is poor and clueless, and seems to be performed exclusively by interns. On the first night the internet didn't work and the staff didn't really care, on the second night the fire alarm went off twice for no reason. The room is small, the layout is terrible, and there's nowhere to put suitcases. Hang your coats on the coat hooks and you won't be able to open the door anymore. The bed is uncomfortable and the cheap synthetic pillows are horrible. The heater must date from the eighties and requires trial and error to say the least. The closet reeks of rotting melon, whose smell the staff has tried to mask with air freshener. It's impossible to run a bath without getting into the bathtub first, the shower head's pressure is miserable, the hotel only provides a big bottle of body and hair shower gel and doesn't have any hair conditioner. The included breakfast is good enough but service is again terrible -- count 20 minutes to get a knife, a napkin and a spoon, all of which could just be made available at the buffet but aren't. If this was a 2-star 100-euro hotel, this would all be fine. But it's not.

Location is perfect and terraces is perfect sun trap with great view. Nice layout in hotel, rooms are average and poorly lit. Minimal poor quality toiletries in bathroom. Breakfast is very poor for a four star hotel and service was terrible. Boot room is well laid aid and ski hire shop is easily accessed. Highs and lows to our stay. Bar prices are expensive too.

Val Thorens Hotel Location Perfect access to/ from slopes and close to a good variety of shops. Splendid view of mountains from lounge and dining room. Rooms Excellent cupboard space, large bed, seating was just one metal chair with a table, balcony with no seating and good view to church and Peclet area. Bathroom adequate but nowhere to hang a towel. Thoroughly maintained by friendly staff. Service Staff were excellent and went out of their way to be helpful. Food Breakfast was a good spread with excellent orange juice. Dinner: food was excellent but lacked the finesse and balance of typical French cuisine. Many courses were far too large and would be sufficient for a whole meal. In particular, the cheese course was enough for 6 hungry people. Half board of 4 smaller courses would be better than just 3 huge courses. The main dining area had the ambiance of a café rather than an upmarket hotel. The small Fondue restaurant was attractive. Two of us had a fondue while 2 had raclettes. It was as if this had not been done before as the table was too small for the required plates and wine glasses and the staff did not know how to cope. Food was excellent. Wine list was much more limited than would be expected. The Fitzroy is a much pleasanter dining experience although the problem with the size of courses is just the same. However, the wine list is much better. They serve soup at the start of the meal without mention on the menu. Ski Room Separate lockers with boot warmers for each room, excellent. Exit to slopes when we arrived was difficult as it was largely filled with snow/ ice. We then had heavy snow fall so that access was by crawling. This was raised at reception with no effect. Some days later we spoke to the manager and it was partially cleared to allow access without bending double. However, when we left, the access still had icy steps. Value for Money Much more expensive and a lower standard than in Swiss resorts.

So in case I wasn't clear this hotel is just in the best location. You get your gear and then choose from 4-5 lifts that sort of converge in the near vicinity. There is an awesome sun terrace that overlooks the valley and the lifts with great service and reasonable drinks. The spa area is lovely, although I was confused by having a pool that technically you could do laps in (15m) then having jets coming out of the sides that push you into the other wall. For a chill out swim, sauna and steam and however it is lovely. We didn't find the noise a problem, however be aware this hotel is in a central location, means you don't have to walk far to get to the bars/restaurants/ lifts etc. This also means it is a more inhabited busy area so there is some noise. Only reason I have given 4 not 5 is the service was a bit hit and miss. The concierge was more of a hindrance than a help. Breakfast service was ropey however we came to the conclusion this is as the staff were working their socks off but were just woefully understaffed. That said we would definitely return l if we go back to Val Thorens.

Place de l'Eglise, Val-Thorens Saint-Martin-de-Belleville Savoie

Hotel highlights

  • Close to Val Thorens Ski Resort
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Val-Thorens, Hôtel Le Val Thorens is within a 10-minute stroll of sights such as Val Thorens Sports Centre and SOGEVAB. This 83-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 2 restaurants. It's in the mountains and also close to Val Thorens Ski Resort and Bouquetin Gondola.


Dining

Enjoy dining at one of 2 onsite restaurants including Le Val Thorens, which specializes in regional cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 7:30 AM to 10 AM.


Rooms

All 83 rooms provide balconies, minibars, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries.


Property features

Guests of Hôtel Le Val Thorens have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Self parking is available for EUR 21.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include free WiFi in public areas, free newspapers, and a fireplace in the lobby.

Room options

Comfort Slopes Room

Full 1 | Sleeps 2

Comfort Village Room

Full 1 | Sleeps 2

Privilege Slopes Room

Twin 2 | Sleeps 2

Privilege Village Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 243 reviews