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Hôtel Le Val Thorens

4.0 out of 5.0

Recent guest reviews

What I liked: - Exceptional, friendly staff - perfect central location. Skin in and out - Nice size bedroom with lots of storage, good bed - La Fondue Restaurant - Breakfast was decent, what you would expect - Swimming pool, sauna and spa - The bar - Friendly shuttle service to other restaurants - Did I mention the super nice staff? What needs to improve - Pillows- really bad - No handwash in the bathroom - the hotel offers shampoo, conditioner, shower gel, body lotion; but washing hands is not a thing. (Really! I asked at for hand soap and it was not part of their set this year) - Hairdryer from the 1970s - Main restaurant - not many options, not very tasty, not cosy nor charming. OK for breakfast, but not for dinner - Very dark bathroom - lights please! - Ski rental shop- not particularly friendly, not enough options and more expensive than shop across the street (even with hotel discount)

Hotel Le Val Thorens is perfectly located for Ski In Ski Out at the heart of the resort near by practically everything. It's design is beautiful & unique and gives very warm atmosphere. We simply loved it and will definitely stay there again.

Back in June 2017 I arranged 14 friends to book to stay at the VT hotel for half board. We arrived last Saturday and the bar and restaurant staff were fantastic. Part of the package allows us to eat in several restaurants including the Fitzroy sister hotel nearby. The day before check out we decided to settle our room expenses only to find we had been charged incorrectly for several items including duplication of bottles of wine. Another issue was that my friend was charged 45 euros for eating in the Fondue restaurant when we had eaten in the Fitzroy next door. We complained to the manager who simply said it must have been another member of our party and insisted we must have had it. This was after she even rang the Fitzroy who confirmed we had eaten there. Half board includes three courses and several people did not want a desert so asked for a coffee. The latte coffee costs 7 Euro and two of them were told it was ok to have this coffee instead of a desert or the gourmet tea and coffee that is included FOC as a desert Several other friends having heard this ordered expresso that was only 3.5 Euro and and assumed incorrectly that it was free! Needless to say this had been charged on the room bill as well. One of them sent it back as it was cold and were charged twice for the privilege! One of the meals came with vegetables and the same meal for another friend came with none so they requested some only to be charged 8 Euro on the room bill. We tried to reason with the manageress that this was ridiculous but she was rude and arrogant After arguing with her for twenty minutes and explaining the party had probably spent 20k euros between them she still would not concede except for the two latte’s She even discussed ringing the Police if we did not pay! I asked for her business card and she refused to give it to me, I asked her name and she refused. She even said if we didn’t like it we needn’t come back next year!! We go every year to Val Thorens and this was our second time at this hotel that has been totally let down by one member off staff. Let’s hope the directors see sense and get rid of her !

We have stayed here for week for a family skiing trip. The position of the hotel is excellent. The rooms are exactly right for us, with great views and perfect children's bunk beds. The food is traditional French cuisine - PERFECT in terms of taste, quality and portions after long days skiing. The service is excellent - all staff are polite, cheerful, helpful. We would especially like to thank Stephane who has served our dinners and has been helpful and fun. We would highly recommend this hotel.

Excellent location. Straight on to the slopes with a short ski to several different lifts. Rooms were small but adequate and were clean and warm. Bathroom well stocked with toiletries and fresh towels. Ski hire shop on site with knowledgeable staff. Good pool and Sauna. Sadly steam room was out of order the time we were there. Breakfast plentiful and varied. Would stay again

On the slopes, centralissime, close to every shop. Service very attentive and accurate. Rooms good setting but quite small , but ask for slopes mountain view! Q/€ very intersting. Will come back if back in VTO. Quiet and relaxing. Good Dj’s and nice pool/sauna.

We thought that VTO would be a great experience and was very wrong—the finer details of a great stay were lacking on every account. Our heaters were turned off in the room daily, our room window was left open so we returned to a cold room after skiing, some days the room wasn’t completely cleaned and dirty towels left, breakfast was cold and we were told there would be a late breakfast available (which there wasn’t!), when we asked to speak to a manager, 5+ managers were sitting listening to our conversation uninterested in helping. There were a few lovely staff members, David & Naila, but apart from those two would never return.

If had read before my visit the all comments I would not come to this hotel but I came and I do not regret! Half board. The only hotel which agreed to offer a stay for 5 days instead 7 without extra charge. They provide free shuttle bus from the bus station at VT to the hotel. Very good location, ski in ski out, VERY friendly and helpful staff at the reception and restaurants. Very good and tasty dinners. Make reservation day before. The prices at the bar high but not surprising....at Val Thorens’ 4 * hotels. Spa - ok, advice: write on doors for some people “use towels in sauna, do not enter wearing swimming suits and than jump into the pool without shower”. Generally 👍. Piotr L.

The staff working at the hotel is really friendly, nice, gentle and sympathetic. Never had this anywhere else before...and the food was great. You can choose one of three restaurants, and they are all good. But the room was not like a 4 star. The toiletroom was very small...you had to touch the door with your knees from the inside...and in the bathroom, the water of the shower was really hot and you couldn't low down the temperature. and the main part of the room was missing light. but the wellness area was great. great swimming pool, great sauna. And i took a massage that was just.... marvellous...!

VTO is an excellent hotel in the heart of Val Thorens. We have stayed here before and are returning again in April 2018. Ski in ski out and excellent staff who go out of their way to help. This gives it the feel of a family hotel. From the moment you arrive you are well looked after by the reception staff....rooms are clean and the public areas welcoming. For us Alice, who is the Manager of the main restaurant was the star of the show. She has a team of young but friendly and efficient staff but works just as hard herself. She is absolutely lovely, making all the customers feel at home and always has a smile and positive attitude. And those reviewers who have a problem with the restaurant staff being young and inexperienced are just wrong. They cannot do enough to help. Oh, and the food is good too....

Place de l'Eglise, Val-Thorens Saint-Martin-de-Belleville Savoie

Hotel highlights

  • Close to Val Thorens Ski Resort
  • Free buffet breakfast
  • Free in-room WiFi
  • Onsite dining

Hôtel Le Val Thorens places you within a 10-minute stroll of Val Thorens Sports Centre and SOGEVAB. This 83-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 2 restaurants. It's in the mountains and also close to Val Thorens Ski Resort and Bouquetin Gondola.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 9:30 AM. Enjoy dining at one of 2 onsite restaurants including Le Val Thorens, which specializes in French cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 83 rooms provide balconies, minibars, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Hair dryers are also standard.


Property features

Guests of Hôtel Le Val Thorens have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Valet parking is available for EUR 21.00 per day, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include a steam room, free newspapers, and a fireplace in the lobby.

Reviews from Trip Advisor

Trip Advisor aggregated rating

59.0% of guests recommend this hotel

Total of 289 reviews