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Hotel Kaya

4.0 out of 5.0

Recent guest reviews

We stayed at this hotel for a late ski trip and, despite the snow conditions being pretty ropey, had a fabulous time in no small part due to the efforts of the hotel manager. The blue run outside the hotel was shut and this prevented my partner from easily getting to Val Thorens. Fortunately the hotel manager, whose name escapes me, very kindly agreed to take her to and fetch her from Val Thorens each day at no extra cost. This really made our holiday and was typical of the staff at Kaya, all of whom were delightful. The hotel breakfasts were excellent too. Thoroughly recommended.

Excellent location for skiers at the top of Les Menuires with spacious ski room. Direct access to slopes. Comfortable rooms with nice details like Hermes soap&shampoo. Ski rental inside the building. Dining and breakfast well provided. Friendly and helpful staff with a barman who prepares very good Negroni (I am sorry I dont remember his name)!!

We stayed in The Kaya Chalet Hotel for 5 nights mid-March in one of the Kaya Suites. On first impressions, the room itself was very spacious with a fabulous view. We were then met with a terrible smell coming from the shower as soon as we opened the bathroom door. We called Reception and someone came to see to it fairly quickly. I was surprised to see so many stains on the carpet and sofa in our Suite which was shocking considering the price of our stay and it being advertised as a Four Star Hotel. I think there was also an insulation problem as the room was very cold unless the heating was on full blast. My husband and I had several treatments in the Spa which were pretty average. I had pre-booked treatments before arrival and again 2 days before we arrived but none of them were in the Spa dairy which I found very odd. I found the treatment rooms very cold and the gym area had three miserable looking machines right next to the steam room and sauna. The pool area is quite nice but be warned it gets very busy with lots of screaming children. Luckily we had only booked Bed & Breakfast as the first evening we ate in the restaurant and it was very expensive and extremely disappointing. The staff looked very stressed and disorganized. We had to wait nearly an hour for our food which was cold when it arrived and I couldn’t eat it. They play rather loud music both at breakfast and for dinner which is not to everyone’s taste. We heard a lot of other diners complaining about the food. Luckily after the first night we were able to either dine at La Ferme de Reberty which is close by or with our friends who were staying at L’Ours Blanc Hotel. The food at L’Ours Blanc is just amazing and much cheaper than at the Kaya Hotel. Breakfast itself was quite a nice buffet style and really no complaints apart from the layout of the tables which were very close together, the loud music and the general attitude of the staff. I have to say I found the staff very unprofessional at this hotel. We often saw them smoking and drinking coffee in the underground car park. It looked like their break area. We saw a female member of staff crying behind the bar and quite often there was no-one at Reception when we passed by or needed something. This Hotel has huge potential as it is in a great location with fabulous views but to me it lacked warmth and soul. The Staff in general could do with some training in Customer Care. I wouldn’t stay here again or recommend this Hotel.

We stayed at Chalet Hotel Kaya from 18 - 25 February 2017. In sum: The hotel provides top service and is highly recommendable! The hotel is VERY nice and spotless, and the atmosphere is warm and friendly at the same time. Facilities are in tip-top shape, up-to-date, clean and high-class. In more detail: The reception/receptionists provide an extremely high level of service, very helpful, friendly and provided a warm and nice atmosphere. Fantastic restaurant: We had half-bord (breakfast and dinner). Breakfast is great with everything that you may wish and more, including freshly made juice, nice espresso, and a chef making crepes and omelets as you would like. Perfect start for a day on the slopes. The dinner is top French cuisine with nice culinary experiences and suprises. The restaurant is high class with a friendly and relaxed atmosphere at the same time. Very friendly staff. Half-board package is highly recommendable. Guests were a mix of couples and families with with children. Nice and friendly. A la carte and kids menu is also present. In the afternoon there is free after-ski-cake-and-coffee in a lounge room. Nice! Our room (a standard room) was very clean, nice, and contained everything you could wish for. Cleaning and getting-beds-and-dyvets-ready-for-the-night-service every day. Chalet Hotel Kaya has a perfect location with ski-in-ski-out and very easy acces to slopes and skilifts. There is a private ski-locker with heating for the ski-boots, and only a few steps away from the pistes. The hotel is located at the top of Les Menuries, which is nice and quiet. It is a bit far from centre of Les Menuires, but the free bus service takes you easily and quickly back and fourth, and if you book half board (breakfast and dinner), you have everything at the hotel. You really don't need anything else - at least we didn't. This is - by far - the best hotel in the Alps, that we have experienced. And NO, I am not getting payed to write this! ;-) I am just expressing our experience and impression. Still high from a great stay and a great skiing holiday. :-)

Just stayed at Kayla Chalet Hotel, wonderful stay. Must mention the staff they are all amazing and so friendly and helpful. Will definitely be going back, hotel offers ski in and ski out and is well situated for access to all three valley slopes.

We have been staying at the Kaya every year for the last 6-7 years and this can teach how much we love the hotel. We have stayed in almost all type of rooms: Junior, Kaya & Prestige Suite and they are all large and very comfortable. The hotel is ski in/out which is great. The resturant especially in the evening is excelent and this is one of the reasons we continue to come back to the hotel.

We stayed as a family in a suite room (2 adults, 2 children) and the first good thing about this hotel is that, right in front of the ski-room, there's a run that connects to all the area.The service at the restaurant has improved a lot from our last visit (food wise and efficency wise) Great spa and overall an excellent experience. The reception staff could improve in the information that they provide but alll in all, a great place.

All met expectations, large room with fantastic view, spa area with pool, ok restaurant and very helpful staff. Lack of taxis in the area but free shuttle bus to the centre. Prices on the high side, but still recommended.

The hotel is located right next to slopes and you can ski/snowboard off the porch. The nearest ski lift is 500m away and you can ski down to it. Ski bus stop is located in the parking lot of the hotel just in case you fancy it. But you really don't need to use it as you can ski from and back to the hotel. The only use for ski bus is to get down to shopping center which is 3km away down the serpentine. Food is great and you have a 3-course meal with an option to choose between 2 of each + an appetizer and on some days an small extra desert. You can get a free afternoon snack between 16-17:00 each day and not many people use this option. The SPA area is great but advertised fitness center is just a joke, so don't your expectations too high. Now it comes to a thing that completely ruined this hotel for me to consider in the future. WiFi. There is a free WiFi which is available anywhere in the hotel and that's great but the speed is so slow that you can't call it the internet at all. Please see an attached screenshot to see. It is the best test I could manage to get. Most others were too slow to even complete. So that's how bad it is. I wasn't there to sit online all day but if you can't open a plain text email it is getting ridiculous. So there is no free WiFi. Just WiFi but with no internet. Since I run an internet business I will never ever return to this hotel while to rest of my stay was very pleasant.

Overpriced and trying to be a fancy hotel but the quality isn't there. Loud pop music was always playing in the dining room. That is not classy, people do not want to listen to music you pick for them to listen to, especially while eating - most of the guests were families or couples and I am sure did not appreciate the pop music. The rooms are quite small when one considers that people are traveling with ski clothes. Also, there was no chair to sit in at the desk (just a stool) in our room and both of us needed to do some work while we traveled. The wifi was very inconsistent, making it difficult to get reception in order to accomplish anything online. Chris, at the bar was exceptional, one of the nicest people working at the hotel and the staff at the reception desk were also very nice. The waitstaff in the dining room are overly efficient and not very friendly. One server was very sick and continued to serve guests for breakfast and dinner that day even though she was coughing and obviously had sinus issues. A room tip is to turn off the heating, which we did for our entire stay, because the building is so warm and for some reason a lot of heat comes out of the bathroom so we kept that door closed. If you like baths, the bathtubs are amazing at this hotel. I took one every day and that was heaven. Try other restaurants for dinner. This one is expensive and not impressive. Also, not much available for vegetarians. This hotel has the potential to be wonderful but there is currently much room for improvement.

Room options

Standard Room

Full 1 | Sleeps 2

Junior Suite

Twin 1 | Sleeps 2

Suite (Kaya)

Twin 2 | Sleeps 4

Prestige Suite

Queen 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 230 reviews