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Hôtel Universel

3.5 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Hôtel Universel

Indoor pool
Premium bedding, in-room safe, desk, laptop workspace
Food court
Reception
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Spa
  • Hot Tub
  • Gym
  • Breakfast available

Explore the area

Map
1000, Boulevard des Cascades, Alma, QC, G8B3G4
  • Alma College
    ‪7 min walk‬
  • Mario-Tremblay Centre
    ‪2 min drive‬
  • Lac St Jean Beach
    ‪28 min drive‬
  • Roberval, QC (YRJ)
    ‪75 min drive‬

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Room options

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(26 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Alma

Hôtel Universel places you 10.5 mi (17 km) from Lac St Jean Beach. This 3.5-star hotel welcomes guests with 71 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Alma College - 7 min walk - 0.4 miles
  • Parc de Falaise - 1 min drive - 0.5 miles
  • Mario-Tremblay Centre - 2 min drive - 1.0 mile
  • L'Odyssee des Batisseurs - 5 min drive - 2.6 miles
  • Lac St Jean Beach - 28 min drive - 12.7 miles

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 172 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Subway - ‬3 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Resto Roberto - ‬16 min walk

About this property

Hôtel Universel

Family-friendly hotel with a full-service spa and a fitness center
Guests of Hôtel Universel enjoy a full-service spa, an indoor pool, and a children's pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a gym, free WiFi in public areas, and a hot tub.
TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding. Coffee makers, safes, and phones are other standard amenities.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with Turkish bath/hammam.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 14 to 22 for adults and CAD 9 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacini

Things to do

  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CAD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 14 to 22 for adults, and CAD 9 to 15 for children
  • Rollaway bed fee: CAD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 2024-11-30, 008072

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • No cribs or infant beds are available.

Property is also known as

Hotel Universel
Hotel Universel Alma
Universel Alma
Hôtel Universel Alma
Hôtel Universel
Hôtel Universel Alma
Hôtel Universel Hotel
Hôtel Universel Hotel Alma

Frequently asked questions

Is a free cancellation option available at Hôtel Universel?

Hôtel Universel offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Universel?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Hôtel Universel on Jul 6, 2025 start from $123.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hôtel Universel?

This hotel is located in Alma within a short 13-minute walk of Parc de Falaise. You'll also find L'Odyssee des Batisseurs and Mario-Tremblay Centre within a short drive.

Is there parking available at Hôtel Universel?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hôtel Universel?

There is a full-service spa available for guests to enjoy and services include Swedish massages, body wraps, facials, and mani/pedis.

Does Hôtel Universel include a casino?

No, Hôtel Universel doesn't have a casino.

Will I find an indoor pool at Hôtel Universel?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 9:00 AM and 9:00 PM.

Is Hôtel Universel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Hôtel Universel?

Yes, guests can enjoy a spa tub at this hotel.

Does Hôtel Universel have a restaurant with a breakfast menu?

Yes, Hôtel Universel serves a full breakfast for a surcharge each morning at Pacini.

Will Hôtel Universel allow pets to stay free of charge?

No, pets aren't allowed at Hôtel Universel.

Are there connecting rooms at Hôtel Universel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hôtel Universel?

The closest major airport to Hôtel Universel is Roberval, QC (YRJ), which is about 28.1 mi away.

Are there rooms with balconies at Hôtel Universel?

No, there aren't any guestrooms with balconies at Hôtel Universel.

Hôtel Universel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 637 out of 1003 reviews
Rating 8 - Good. 288 out of 1003 reviews
Rating 6 - Okay. 49 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pierre-Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Évelyne

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

idris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tres bon rapport qualité prix

Stayed 1 night in Mar 2025

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sebastien

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

stacy

Liked: Cleanliness, staff & service
Jetais faché j’etais supposé avoir un bain a remou et on s’est ramasser avec la salle de conference wow belle st-valentin alors je suis en colere
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sylvie, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, nice rooms, comfortable bed, all good!!
Stayed 1 night in Jan 2025

10/10 Excellent

Sylvie, Prevost

Stayed 1 night in Dec 2024

8/10 Good

François

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Dec 2024

10/10 Excellent

Karine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Dec 2024

10/10 Excellent

Francois

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Salvatore

Stayed 1 night in Dec 2024

10/10 Excellent

Sylvain

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Beau séjour

Très propre et belle chambre. Il devrait y avoir un petit tapis à l’entrée de la chambre pour déposer les bottes d’hiver.
Stayed 2 nights in Dec 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Miguel

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Andrée

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Keven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024