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The Level at Melia Villaitana

5.0 star property
Luxury hotel with 6 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for The Level at Melia Villaitana

Exterior
Deep soaking tub, rainfall showerhead, free toiletries, hair dryer
Executive lounge
Arcade
6 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast included
  • Gym
  • Spa

Explore the area

Map
Avda. Alcalde Eduardo Zaplana, 7, Benidorm, Alicante, 3502
  • Terra Mítica
    ‪12 min walk‬
  • Terra Natura
    ‪17 min walk‬
  • Aqua Natura
    ‪19 min walk‬
  • Alicante (ALC-Alicante Intl.)
    ‪44 min drive‬

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Room options

View all photos for Suite (The Level Royal (2 adults + 2 child))

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (The Level Royal (2 adults + 2 child))

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Junior Suite

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Junior Suite

8.0 out of 10
Very good
(1 review)
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (The Level Royal)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (The Level Royal)

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Junior Suite (2+2)

The Level, Junior Suite (2+2) | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Junior Suite (2+2)

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level Premium Room (2+1)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level Premium Room (2+1)

9.0 out of 10
Wonderful
(2 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level Penthouse Suite (2+1)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level Penthouse Suite (2+1)

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Penthouse

The Level, Penthouse | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Penthouse

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (The Level, Master, 2+2)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (The Level, Master, 2+2)

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Premium Room, Skyline View

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Premium Room, Skyline View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (The Level, Master)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite (The Level, Master)

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Premium Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Premium Room

9.0 out of 10
Wonderful
(4 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Family Room

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Family Room

  • 904 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Grand Suite (2+2)

View from room

The Level, Grand Suite (2+2)

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Grand Suite

View from room

The Level, Grand Suite

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Family Room (2+4)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Family Room (2+4)

  • 904 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level Presidential Suite (2+1)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level Presidential Suite (2+1)

  • 2153 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Level, Premium Room, Skyline View (2+1)

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Premium Room, Skyline View (2+1)

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Presidential Suite, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, minibar

The Level, Presidential Suite, Non Smoking

  • 2153 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Benidorm

The Level at Melia Villaitana places you within 3 miles (5 km) of popular attractions like Llevant Beach and Poniente Beach. This 99-room, 5-star hotel has 3 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Terra Mítica - 12 min walk - 0.7 miles
  • Terra Natura - 17 min walk - 1.0 mile
  • Aqua Natura - 19 min walk - 1.0 mile
  • Llevant Beach - 7 min drive - 2.7 miles
  • Benidorm Palace - 9 min drive - 3.7 miles

Getting around

  • Benidorm Tram Station - 8 min drive
  • La Vila Joiosa Tram Station - 17 min drive
  • Alicante Intl. Airport (ALC) - 36 min drive

Restaurants

  • ‪Bar Angelillo - ‬7 min drive
  • ‪La Trattoria - Meliá Villaitana - ‬1 min walk
  • ‪Saltoki Café - ‬7 min drive
  • ‪Buffet Casa Azul - Meliá Villaitana - ‬1 min walk
  • ‪La Gambita - ‬7 min drive

About this property

The Level at Melia Villaitana

Luxury hotel with 6 restaurants and 3 outdoor pools
The Level at Melia Villaitana features a golf course, a full-service spa, and 3 outdoor pools. Self parking is offered for EUR 16 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, safes, and phones.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a health club. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yhi Spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 16 per day)

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 10:00 AM
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Nostra
  • Indigo
  • Mosaico
  • Papamambo
  • Restaurante Botanic

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Outdoor pool (guest access)
  • Playground
  • Sauna

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 62,431 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 25 buildings
  • 7 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas
  • Renovated entire property - March 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Please note: This property’s Half Board and Full Board rates do not include beverages.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 16 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Parties and events are allowed on site.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Level Melia Villaitana
Level Melia Villaitana Benidorm
Level Melia Villaitana Hotel
Level Melia Villaitana Hotel Benidorm
Level Melia Villaitana Hotel Adults Benidorm
Level Melia Villaitana Hotel Adults
Level Melia Villaitana Adults Benidorm
Level Melia Villaitana Adults
Level Meliá Villaitana Hotel Benidorm
Level Meliá Villaitana Hotel
Level Meliá Villaitana Benidorm
Level Meliá Villaitana
The Level at Melia Villaitana Hotel Adults Only
The Level at Melia Villaitana Hotel
The Level at Meliá Villaitana
The Level at Melia Villaitana Hotel
The Level at Melia Villaitana Benidorm
The Level at Melia Villaitana Hotel Benidorm

Frequently asked questions

Are free cancellation options available at The Level at Melia Villaitana?

The Level at Melia Villaitana provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Level at Melia Villaitana?

As of Jul 19, 2025, prices found for a 1-night stay for 2 adults at The Level at Melia Villaitana on Jul 28, 2025 start from $474.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of The Level at Melia Villaitana?

This hotel is located in Benidorm, just steps from Villaitana Golf Course. You'll also find Terra Mítica and Terra Natura within a short drive.

Is parking available on site at The Level at Melia Villaitana?

Yes, parking is offered for EUR 16 per day.

Is a spa located at The Level at Melia Villaitana?

Yhi Spa is the hotel's spa and services include facials, body treatments, and massages.

Does The Level at Melia Villaitana have a casino on the premises?

No, The Level at Melia Villaitana doesn't have a casino.

Is there an indoor pool at The Level at Melia Villaitana?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

Is The Level at Melia Villaitana a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 3 outdoor pools, a poolside bar, and a poolside restaurant.

Are there hot tubs at The Level at Melia Villaitana?

No, but this hotel does have a steam room.

Does The Level at Melia Villaitana have a restaurant that serves breakfast?

Yes, The Level at Melia Villaitana has 6 restaurants, and serves free breakfast (local cuisine) each morning.

Does The Level at Melia Villaitana allow pets to stay free of charge?

No, pets aren't allowed at The Level at Melia Villaitana though service animals are welcome.

Does The Level at Melia Villaitana have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Level at Melia Villaitana?

The closest major airport to The Level at Melia Villaitana is Alicante Intl. Airport (ALC), which is about 29.1 mi away.

Can I book a room with a balcony at The Level at Melia Villaitana?

Yes, some guestrooms at this hotel offer either a balcony or a deck where guests can enjoy garden or city views.

Does The Level at Melia Villaitana host weddings?

If wedding bells are in your future, take advantage of the wedding venue at The Level at Melia Villaitana.

The Level at Melia Villaitana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 85 reviews
Rating 8 - Good. 20 out of 85 reviews
Rating 6 - Okay. 8 out of 85 reviews
Rating 4 - Poor. 5 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room The level is worth the upgrade Food needs to be hotter
Stayed 6 nights in Feb 2025

8/10 Good

Terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant 2 night stay out of season.
Stayed 2 nights in Dec 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and super heated pool

Great hotel, lovely heated pool and nice to enjoy the Level lounge but the buffet is very poor for vegetarians
Stayed 1 night in Nov 2024

10/10 Excellent

Claire

Stayed 1 night in Oct 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Website A la carte restaurants not open.

We arrived to find none of the A La carte restaurants were open although advertised as open on the website. We were told on arrival we should have called in advance. We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating. We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities. We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added. We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response. I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology. We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.
Stayed 2 nights in Jun 2024

6/10 Okay

Iuliia

Traveled with group, Traveled with family
Liked: Room comfort
In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head. Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service. The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra. On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more. The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off. So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Rafael, Raleigh

Traveled with partner
Liked: Cleanliness
Expecting better overall service
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, have stayed many times, beds very comfortable.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always enjoyable

Visited meny times, always had a good time, bed comfortable. Great spa.
Stayed 2 nights in Nov 2021

2/10 Terrible

Michelle

Stayed 1 night in Sep 2021

8/10 Good

roland

Liked: Cleanliness, staff & service, room comfort

Atmospheric and pretty island resort

The place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy. I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).
Stayed 2 nights in Oct 2020

6/10 Okay

Torki, New york

Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.
Stayed 1 night in Jul 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely hotel. The Level could have been better explained on arrival, but otherwise great.
Stayed 4 nights in Oct 2017

6/10 Okay

Rev Roy Royston, At Home

Liked: Cleanliness, room comfort
Disliked: Staff & service

Big Quality Hotel Complex

Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A great shame

Top place let down badly by extremely poor service

10/10 Excellent

Martin, Reading, Berksire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel with very friendly staff

Wonderful hotel with excellent facilities for couples. The staff were so friendly, especially Sandra and Carmen at the front desk. Nothing was too much trouble for them. My wife is a vegetarian and the choice of food was limited for dinner. Once we made Leanor and Rosa aware of this, my wife enjoyed dinners being specially prepared for her each evening. There are two great golf courses on the door step and easily accomodates large groups. The hotel is well presented, but it is the freindliness of the staff who really made our holiday.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

We had an amazing stay at the The Level at the Melia Villaitana and couldn't fault anything. The room was beautiful, food was superb but the whole place was so tranquil we had a truly relaxing few days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous short break. The hotel staff were amazing

10/10 Excellent

Michael, Runcorn, Cheshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything you expect from a 5*

This is the perfect place to visit if you want to relax and eat good food. The only downside is that I booked a room for a couple and there were 2 beds pushed together so we were constantly falling through the gap in the middle of the night! We extended our checkout until 7pm for 60 euros which I didn't think was bad.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

relaxing with good views and pool facilities

Booked an extra week so stayed two weeks in all. Impressive pools with Bali beds available and plenty of loungers, towels, etc. Free non-alcoholic drinks from 11 to 11. Alcohol and canapés free from 1800 to 2000 - serve yourself. Plenty of entertainment if you want it in the sister hotel alongside and a choice of food venues - although noisy and a bit crowded there with hordes of children - I love children but not in that volume! So we stayed inside the Level most of the time.

10/10 Excellent

James, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Awesome

10/10 Excellent

Simon, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property a short drive out of Benidorm

The Level is an absolutely beautiful hotel with stunning grounds, a number of swimming pools and of course the golf course. We didn't try all of the restaurants but breakfast was excellent and the service at the main bar near the entrance was very good too. You can't help but feel relaxed here and in my opinion it is head and shoulders above all of the other hotels in the area.

2/10 Terrible

Baking, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No air conditioning at a five star hotel!

WARNING - Room "Air conditioning/ heating" (as described on their website) does not mean guests can regulate room temperatures. During my 5 days/4 nights stay at end of September with temperature in mid20sC, the air conditioning system was turned off. After I notified the front desk on 3 separate occasions and spoke with the manager on duty who said she would investigate, nothing was done to address the uncomfortable room temperature. I dreaded sleeping in the room. We got through the nights by sleeping on top of the covers and leaving the doors wide open to let in cool air. My experience with this hotel management worsened after returning from my stay. I contacted their "Quality Department" to notify them of my experience. Their initial response was "the temperature suddenly decreased and it was for this reason that we decided to turn off the air conditioning for a few days, after receiving comments from other guests who thought it was cold." When I pointed out that mid20C is the average temperature for Alicante, Spain in September, questioned why my complaint of the warm room was dismissed, and highlighted their website's claim to offering "air conditioning/heating", their response was it was not reasonable for me to expect "air conditioning/heating" would be available 365 days a year.

10/10 Excellent

Annette09, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FaBuLous!!!!!!!

From start to finish we have had a very enjoyable stay - very rest full the staff are very helpful and friendly particularly Davide serving our drinks and Javier helping me with my return flight when experiencing problems. From 7-8 there are complimentary drinks and canopies served which is a very nice touch. My room was wonderfully comfortable over looking the Golf Course I really have had a wonderful break.

8/10 Good

Holly, Birmingham UK

Liked: Property conditions & facilities, room comfort

Good Hotel for getting away from it all

We arrived at the Hotel at 1.00 pm but were allowed to check in to our room which gave us the afternoon to chill out and settle in. Our room was on the ground floor overlooking the Level pool area and had a lovely spacious balcony. We spotted in the room directory that the mini bar contents were complimentary for level guests so we enjoyed a beer, a bottle of wine and a couple of waters from it HOWEVER on check out our bill included a charge of nearly €40 for these items. When we queried this we were told the 'offer' had expired a couple of weeks ago and where had we seen the offer? This put a slight downer on what had been a lovely weekend 25th silver wedding anniversary celebration stay for us. The receptionist did eventually remove the charge and accepted that the details in the room should have been updated with regards to mini bar pricing!! Not a very good lasting impression however for us of this 5 star Hotel!!

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