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Melia Benidorm

4.0 out of 5.0

Recent guest reviews

Enjoyed our trip to melia Benidorm, travelled as a group of 7 to celebrate my 40th birthday, we found rooms and hotel very welcoming and comfortable, stayed on 13 th floor so had amazing view of pool, hills, sea, entertainment in evening was very good and lively but finished quite early, didn’t bother us though because is plenty of bars/clubs outside hotel. Biggest let down was the food, which we all found was samely even though only stayed 5 days, also food not very warm, because of this unfortunately we would not return to this same hotel. Outside pool looks very nice with palm trees and fountains but was too cold to use because early season and not heated. Indoor pool was o.k, nothing special, jacuzzis were cold when we used. That said We all still enjoyed Benidorm and holiday, entertainment staff were all amazing in hotel as well.

We booked the Melia for a short three night stay to give us some sun and rest at the end of the Easter school holiday. I chose the Melia because of the reputation of the hotels (I've used in other cities/countries) and they were offering a 40% discount on a Junior Suite (offering their The Level facility - with dedicated lounge to used most of the day and evening serving complementary drinks, dedicated reception, earlier and later check ins and check outs etc). I guess for a short stay I didn't really focus on any expectations - we just needed a break. However the Melia exceeded any we may have had. From the great, relaxed and informative check in experience in The Level, all they way through to our departure it was a great experience. The room was spacious for our family of three (our 10 year old son), had a huge terrace with sofa, dining table, loungers etc and the room even had an exercise bike! The views were over the whole of Benidorm from the 23 Floor. We overlooked the pool area. There were two TVs in both rooms, a free safe, a sound tower to hook up to our music, two washbasins and a shower and a bath (room for two) overlooking the sea and the town with almost floor to ceiling windows. Included in The Level was a turn down service with free mini chocolate bars for all of us each night. A free bottle of water was provided each day plus a free box of choccies as a welcome gift from the Manager. The beds were amazingly comfortable and the rooms kept immaculately clean. They even sent up a spare bathrobe and slippers for our son. The lifts worked well (apart from the Saturday when a large number of children's karate champions arrived for a competition and decided to play the game of pressing the lift buttons on each floor ;-) ) but The Level reception soon sorted it with their coaches. The pool area was lovely - though some of the sunbeds are very old and need changing. The benefit to this hotel is the indoor pool - as it's not yet summer the outdoor pool was a bit cold so it was good to be able to use the sizeable indoor one. Our son was happy that even out of main season there was a good sports/entertainment programme for him to get involved with in the pool and outside of it. You need to wear hats in the indoor pool - which feels odd - as it doesn't happen in the UK - but easy enough as the spa reception sell them for a nominal fee and I guess it helps keep the filters cleaner. The half board we had could be flexed at will between lunch and dinner and the buffet was pretty good - with a great salad bar as part of it. My son preferred the strawberry cheesecake! I doubt anyone else got a look in with that. Drinks are not included with the half board but The Level lounge provides free soft and alcoholic drinks and tea etc all day from 7 to 11. Plus snacks all day and tapas early evening. Breakfast was also in The Level for those guests in the suitable rooms and was a haven of relaxation compared to the main restaurant (especially with Karate Kids!) and anything that was needed from the main restaurant menu (e.g. omelettes, pancakes) could be ordered and brought in. The Level breakfast had hot and cold buffet and fresh orange juice. The Level reception staff were exceptionally helpful and when my son left his iPad on the plan on arrival worked very hard to help us connect with the airport to try and retrieve it - it was luckily found and they helped arrange for us to get it back on our return journey. We walked around the town and lot to explore and we always felt that the Melia was a relaxing haven to go back to. Very well kept and with great facilities - though with The Level experience it still felt intimate though a large hotel. I hadn't been to Benidorm for 44 years since I was a child and this was a bit of a nostalgic trip but the whole experience was a very enjoyable few days. I think Benidorm gets a bad reputation but in fact there is something for everyone - it's not all drinking and bars and tv sports - though it's clearly great if that is your bag - but it also has beautiful relaxing areas and just some great shopping areas. My sons' favourites were the beach play areas, and the ice cream cafes......If you do go take the time to visit Poniente Beach - it's worth the walk, quieter, and almost like going back in time a little. It's not so built up and the promenade has been rebuilt very beautifully and colourfully. One piece of feedback to the hotel - there is a pillow menu - but it was inordinately difficult to get housekeeping to understand what we wanted and they seemed surprised we wanted to choose our pillows - even though the menu says they want you to! This needs to be made easier and perhaps have the housekeeping team a little more trained in it. It was so difficult I nearly gave up! Overall really rate this hotel.

The room and the view was ok (17th floor), but we had several days a very strange urine smell in the room. Because of this, for several days, we had to sleep with the window open. The cleaning personel did their best, but could not get away the smell... it went and it came back from time to time and it was linked to the wether (dixit staff). At arrival, we expected a bottle of water and a little water cooker.... not available.... aswell as a iron (for emergency's). We expect this in a four star hotel.... things we had in other Melia hotels. The elevators are very slow... sometimes you had to wait very long for an elevator... The evening program was nowhere posted... we had to ask every day. A small investment to post this at the entry of the hall, so everyone can see it.... The quality of the WIFI signal was not always good... some times it worked very well in the room, and on other moments, we lost connection all the time.... The fitness opens not before 10 AM.... Fitnessing before breakfast is quit impossible in such case.... No possibility to solve this (asked it at the reception). The breakfast was ok, but very english oriented.... little variation and only a few diët products, not put together, so we had to search for it... The first week, the evening dinner was absolutely not hot, apperently the heaters did not work. This improved the second week.... Also little variation in the evening dinner. Good point : a lot of different fruits for dessert. We had a very good experience with the Melia at Gran Canario, but it seems that not every Melia is the same....

This trip was for our first family holiday for me my partner and 8 month old baby. We had booked it as an all inclusive package holiday through jet2. On first impressions the hotel looked amazing and check in was efficient and helpful when requesting a cot for the room. But It was down hill from there. When arriving to the room on first glance it was ok, nothing as spectacular as the photos on the website led us to believe. But the bathroom was horrific. The radiator was coming off the wall, it was covered in rust and the bath had filler in it!. The cot that was bought to our room was filthy, ripped and covered in Holes. It was not acceptable to put a child in. The food wasn’t up to much, very bland not hot and hardly any choice. It was the same dishes each day for lunch and dinner. Breakfast wasn’t any better with food that looked like it was from the day before. During breakfast there was always a lot of tables still with dirty plates full of food on that had clearly been there a while. We realise we traveled early in the year so not overly hot in Benidorm and the weather wasn’t kind to us on our trip so the outdoor pools were to cold for baby. But with the Melia having an indoor pool this was a factor of us picking this hotel so we could make use of this facility. But it wasn’t un till my partner and baby were in the pool that the life guard then informed us we cannot use the pool without a swimming hat!. And with the reception being close due to them in the treatment room we then had to leave the pool much to my anger!! It wasn’t stated to us at reception or on the entrance to the pool about this. So what was turning out to be a terrible holiday and being miss lead to think what an amazing family hotel it was our holiday wasn’t made any better by myself my partner and baby being violent sick and having diarrhoea putting us in bed for the last 3 days of our holiday. Causing us to spend the majority of it in the hotel room and having to travel back home unwell.

We arrived 1st April late afternoon, the receptionist was first class. Our room was lovely and was on the 17th floor (not a problem ). The lifts were a bit slow but we were on holiday,so no rush. Couldn't fault the food,there was something there for everyone.Waiters and the bar staff were very pleasant, always had a laugh with us. The panio music in the upstairs lounge well.....not to my taste but my sister loved it.the entertainment downstairs was really good (the nights we went down ) Pool area was spotless and indoor one as well. I would definitely go back.Please thank your wonderful staff.

My overall impression of this hotel was it is well presented and pleasing on the eye (and the ears, very little noise) We had a no hassle check in, it was 1.00am however and everything was closed apart from reception. On arrival the room was very clean and had all of the items you would expect. The first point for attention was the fact it was 1.00am and we didn't even get a bottle of water in the fridge (This could be easily changed at very little cost to the hotel, we were all inclusive and entitled to water) The next morning we had to use the lift to go down for breakfast, we were on the 7th floor and had to wait at least ten minutes to get a lift as every time one got to our floor they were full. The hotel had 23 floors (Possibly more) and all of the people on the above floors obviously had to use the lift. There were four lifts however I think one was out of action. The lifts were full every time we called them, we ended up having at least three attempts to get a lift. This requires attention! If the fourth lift is out of action – get it fixed! The food was average, always edible and hot however I have stayed in many hotels in Benidorm and this one is not the among the best when it comes to variety in the dishes served. The bar staff and service at the bars was excellent - the pool bar is top notch. More points of interest - our drinks at the evening meal were recorded on an invoice even though we were all inclusive (very odd) and some nights you had a long wait to get a drink with your food. Overall I enjoyed my stay at the hotel, the best part of the holiday was the lack of noise at night, on this point this hotel score 10/10 - it is the quietest I have ever stayed in. No banging doors or people singing on the way back to their room at night. I would stay in this hotel again however it would not be on an all inclusive holiday and I would insist on a room on the first floor to avoid having to use the lifts.

Average overall. Rooms very clean and comfortable. Overcharged and short changed a few times at the bar. Not sure why but staff reluctant to speak to you. Evening meal edible but not spectacular. If you book to stay here, I'd say go B&B.

Absolutely loved the Hotel. Did book the Level experience and it didn’t disappoint. Wonderful rooms, great service and perfect location. Highly recommend. Loved it. Parking is not free but plenty of space around hotel to park. Main reception area was a bit slow and quite long queues - (therefore book the level) quick, exclusive check in with a glass of bubbly on arrival. Plus a bottle of bubbly on first night complimentary, with bath robes etc x really lovely treat.

Nice hotel and rooms. Having paid a deposit €30 for towels and having them pinched with child swimming Google’s when u go the shop. Food same twice a day not good on all inclusive No entertainment on has did not know it was out of season with it being Easter

Just returned from an amazing 4 night holiday and was so impressed with the Melia. Our check in was swift and staff were friendly and welcoming. Room was lovely, clean and spacious and food was good too ( Both my sister and I are fussy eaters and there was always something for us! ) Pool area was busy but always managed to get a sun bed. We will definitely be back and hopefully stay a bit longer next time.

Avenida Severo Ochoa,1 Benidorm Alicante

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub
  • Indoor pool and 2 outdoor pools

Melia Benidorm places you within a 10-minute stroll of Benidorm Palace and Casino Mediterraneo Benidorm. This 526-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and an indoor pool. Aqualandia and Mundomar are also close to this Benidorm hotel.


Start each morning off right with buffet breakfast served for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


All of Melia Benidorm's 526 air-conditioned rooms provide minibars, laptop-compatible safes, and phones. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and bidets. In-room massages are available, and rooms also include desks.

Property features

Melia Benidorm features 2 outdoor pools, a nightclub, and an indoor pool. Self parking is offered for EUR 12 per day. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a children's pool, a fitness center, and 2 spa tubs.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 4458 reviews